100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Body Shop International
Marketing or Exec? Claim Your Free Account
About The Body Shop International's Brand
Manufacturer and seller of cosmetic products intended to offer natural and organic beauty products. The company's cosmetic products consist of skin, hair and lip care products sold through its own shops and franchise outlets enabling customers avail a varied range of organic personal products. Among its major competitors, The Body Shop International is ranked in 1st place for NPS while L'Occitane International is 2nd, and Elizabeth Arden is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Body Shop International Ranking
- #1 / 4 of its competitors
The Body Shop International NPS
The Body Shop International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Body Shop International's customers would recommend using the product based on a scale of -100 to 100.
The Body Shop International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Body Shop International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
The Body Shop International is ranked first for NPS among its competitors. Bath & Body Works and SEPHORA come in second and third, with LUSH North America coming in at #4.
The Body Shop International |  Bath & Body Works |  SEPHORA |  LUSH North America | |
| Global Ranking | #- | #40 | #59 | #- |
| NPS | 100 | 38 | 35 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.00B | - | $1.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Body Shop International NPS vs. Competitors
Compared to its competitors, The Body Shop International's NPS is rated right above L'Occitane International.
The Body Shop International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Body Shop International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Body Shop International Customer Loyalty vs. Competitors
Compared to its competitors, The Body Shop International's Customer Loyalty score is rated right above Bath & Body Works.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Body Shop International | 100% |
| Bath & Body Works | 87% |
| SEPHORA | 80% |
 | L'Occitane International | 66% |
| LUSH North America | 65% |
 | Elizabeth Arden | 55% |
 | InterParfums | N/A |
 | ESTEE LAUDER COMPANIES EUROPE | N/A |
Unlock The Body Shop International Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Body Shop International Customer Loyalty vs. Competitors data and gain insights into your customers today.
The Body Shop International Product Quality
5/5
The Body Shop International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Body Shop International's overall Product Quality score rated by its users and customers.
The Body Shop International Product Information
The Body Shop International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.thebodyshop.com
- Company Size
- 10,000+ Employees
The Body Shop International Product Quality vs. Competitors
Compared to its competitors, The Body Shop International's Product Quality score is rated right above Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Body Shop International | 5/5 |
| Bath & Body Works | 4.1/5 |
| L'Occitane International | 4.1/5 |
| SEPHORA | 4.1/5 |
| LUSH North America | 3.6/5 |
| Elizabeth Arden | 3.4/5 |
| InterParfums | N/A |
| ESTEE LAUDER COMPANIES EUROPE | N/A |
Unlock The Body Shop International Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Body Shop International Product Quality vs. Competitors data and gain insights into your customers today.
The Body Shop International Pricing
The Body Shop International ROI & Value For Money
5/5
The Body Shop International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Body Shop International's overall ROI score rated by its users and customers.
The Body Shop International Pricing vs. Competitors
Compared to its competitors, The Body Shop International's ROI score is rated right above L'Occitane International.
| COMPANY | Pricing Score | |
|---|---|---|
| The Body Shop International | 5/5 |
| L'Occitane International | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| SEPHORA | 3.8/5 |
| LUSH North America | 3.4/5 |
| Elizabeth Arden | 3.4/5 |
| InterParfums | N/A |
| ESTEE LAUDER COMPANIES EUROPE | N/A |
Unlock The Body Shop International ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Body Shop International ROI vs. Competitors data and gain insights into your customers today.
The Body Shop International Customer Satisfaction (CSAT)
The Body Shop International Customer Satisfaction (CSAT) Score
100 / 100
The Body Shop International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Body Shop International Customer Satisfaction vs. Competitors
Compared to its competitors, The Body Shop International's Customer Satisfaction score is rated right above Bath & Body Works.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Body Shop International | 100% |
| Bath & Body Works | 81% |
| L'Occitane International | 80% |
| SEPHORA | 78% |
| Elizabeth Arden | 67% |
| LUSH North America | 50% |
| InterParfums | 0% |
| ESTEE LAUDER COMPANIES EUROPE | 0% |
Unlock The Body Shop International Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Body Shop International Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The Body Shop International Customer Service
5/5
The Body Shop International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Body Shop International's overall Customer Service score rated by its users and customers.
About The Body Shop International's Customer Service
Address
New City Court, London, SE1 9RG Bahamas
Website
www.thebodyshop.com
The Body Shop International Customer Service vs. Competitors
Compared to its competitors, The Body Shop International's Customer Service score is rated right above L'Occitane International.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Body Shop International | 5/5 |
| L'Occitane International | 4.1/5 |
| Bath & Body Works | 4/5 |
| SEPHORA | 3.9/5 |
| LUSH North America | 3.9/5 |
| Elizabeth Arden | 3.4/5 |
| InterParfums | N/A |
| ESTEE LAUDER COMPANIES EUROPE | N/A |
Unlock The Body Shop International Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Body Shop International Customer Service vs. Competitors data and gain insights into your customers today.
