25
NPS
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The Tile Shop
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About The Tile Shop's Brand
The Tile Shop is the leading specialty retailer of manufactured and natural stone tiles, setting and maintenance materials. Among its major competitors, The Tile Shop is ranked in 2nd place for NPS while Floor and Decor is 1st, and The Home Depot is 3rd.Their current valuation is $78.36M
Brand at a Glance
71%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
The Tile Shop Ranking
- #2 / 4 of its competitors
The Tile Shop NPS
The Tile Shop's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether The Tile Shop's customers would recommend using the product based on a scale of -100 to 100.
The Tile Shop Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
The Tile Shop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 25 | Oct 2022 | 25 |
Dec 2022 30 | Dec 2022 | 30 |
Jan 2023 36 | Jan 2023 | 36 |
Apr 2023 39 | Apr 2023 | 39 |
May 2023 37 | May 2023 | 37 |
Sep 2023 44 | Sep 2023 | 44 |
Nov 2023 37 | Nov 2023 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
Jul 2024 32 | Jul 2024 | 32 |
Sep 2024 36 | Sep 2024 | 36 |
Oct 2024 29 | Oct 2024 | 29 |
Mar 2025 25 | Mar 2025 | 25 |
How Other Brands Compare
The Tile Shop is ranked second for NPS among its competitors. Floor and Decor and The Home Depot come in first and third, with Lowe's Home Improvement coming in at #4. Among those competitors, it is the lowest valued company behind The Home Depot.
The Tile Shop |  The Home Depot |  Lowe's Home Improvement |  Floor and Decor | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | 25 | 21 | -5 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $78.36M | $301.06B | $136.70B | $10.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Tile Shop NPS by Gender
Male customers rated The Tile Shop's NPS 66 points higher than Female customers.
Male
66
The Tile Shop's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
0
The Tile Shop's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
The Tile Shop NPS by Ethnicity
The Tile Shop's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
The Tile Shop NPS by Age
The Tile Shop's NPS was rated 100 points by customers ages 41-45 on Comparably.
The Tile Shop NPS by Usage
The Tile Shop's NPS was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
The Tile Shop NPS vs. Competitors
Compared to its competitors, The Tile Shop's NPS is rated right above The Home Depot, and is preceded by Floor and Decor.
| COMPANY | NPS Score | |
|---|---|---|
| Floor and Decor | 34 |
| The Tile Shop | 25 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
 | Menards | -25 |
The Tile Shop Customer Reviews
Out of the 4 The Tile Shop customer reviews 3 were positive and 1 was constructive. The Tile Shop customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Tile Shop Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of The Tile Shop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Tile Shop Customer Loyalty Score by Gender
Female customers rated The Tile Shop's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
The Tile Shop Customer Loyalty Score by Ethnicity
The Tile Shop's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Tile Shop.
100
out of 100
Caucasian
The Tile Shop Customer Loyalty Score by Age
The Tile Shop's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
The Tile Shop Customer Loyalty Score by Usage
The Tile Shop's Customer Loyalty score was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Tile Shop Customer Loyalty vs. Competitors
Compared to its competitors, The Tile Shop's Customer Loyalty score is rated right below Floor and Decor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Lowe's Home Improvement | 77% |
| Menards | 77% |
| Floor and Decor | 76% |
| The Tile Shop | 71% |
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The Tile Shop Product Quality
3.5/5
The Tile Shop has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Tile Shop Product Information
The Tile Shop’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.tileshop.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into The Tile Shop Product Quality
The Tile Shop's Product Quality score was rated highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and rated lowest by customers who have used The Tile Shop's products/services for 2 to 5 Years.
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Ranked The Tile Shop Product Quality the Highest
Ranked The Tile Shop Product Quality the Lowest
The Tile Shop Product Quality Score by Gender
Male customers rated The Tile Shop's Product Quality score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
The Tile Shop Product Quality Score by Ethnicity
The Tile Shop's Product Quality score was rated 4.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
The Tile Shop Product Quality Score by Age
The Tile Shop's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
The Tile Shop Product Quality Score by Usage
The Tile Shop's Product Quality score was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Tile Shop Product Quality vs. Competitors
Compared to its competitors, The Tile Shop's Product Quality score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Home Depot | 3.6/5 |
| The Tile Shop | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Menards | 2.7/5 |
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The Tile Shop Pricing
The Tile Shop ROI & Value For Money
3.7/5
The Tile Shop has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into The Tile Shop ROI
The Tile Shop's ROI score was rated highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and rated lowest by customers who have used The Tile Shop's products/services for 2 to 5 Years.
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Ranked The Tile Shop ROI the Highest
Ranked The Tile Shop ROI the Lowest
The Tile Shop ROI Score by Gender
The Tile Shop's ROI score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
The Tile Shop ROI Score by Ethnicity
The Tile Shop's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
The Tile Shop ROI Score by Age
The Tile Shop's ROI score was rated 4.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
The Tile Shop ROI Score by Usage
The Tile Shop's ROI score was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Tile Shop Pricing vs. Competitors
Compared to its competitors, The Tile Shop's ROI score is rated right above The Home Depot, and is preceded by Floor and Decor.
| COMPANY | Pricing Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Tile Shop | 3.7/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3/5 |
| Menards | 2.8/5 |
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The Tile Shop Customer Satisfaction (CSAT)
The Tile Shop Customer Satisfaction (CSAT) Score
69 / 100
The Tile Shop has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Tile Shop Customer Satisfaction
The Tile Shop's Customer Satisfaction score was rated highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and rated lowest by customers who have used The Tile Shop's products/services for 2 to 5 Years.
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Ranked The Tile Shop Customer Satisfaction the Highest
Ranked The Tile Shop Customer Satisfaction the Lowest
The Tile Shop Customer Satisfaction Score by Gender
Female customers rated The Tile Shop's Customer Satisfaction score 34 points higher than Male customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Tile Shop Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Tile Shop's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Tile Shop Customer Satisfaction Score by Age
The Tile Shop's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
The Tile Shop Customer Satisfaction Score by Usage
The Tile Shop's Customer Satisfaction score was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Tile Shop Customer Satisfaction vs. Competitors
Compared to its competitors, The Tile Shop's Customer Satisfaction score is rated right above The Home Depot, and is preceded by Floor and Decor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Floor and Decor | 74% |
| The Tile Shop | 69% |
| The Home Depot | 68% |
| Menards | 45% |
| Lowe's Home Improvement | 39% |
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The Tile Shop Customer Service
3.5/5
The Tile Shop has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About The Tile Shop's Customer Service
Address
14000 Carlson Parkway, Minneapolis, MN
Website
http://www.tileshop.com/
Phone Number
+1 (888) 398-6595
Quick Insights into The Tile Shop Customer Service
The Tile Shop's Customer Service score was rated highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and rated lowest by customers who have used The Tile Shop's products/services for 2 to 5 Years.
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Ranked The Tile Shop Customer Service the Highest
Ranked The Tile Shop Customer Service the Lowest
The Tile Shop Customer Service Score by Gender
Male customers rated The Tile Shop's Customer Service score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
The Tile Shop Customer Service Score by Ethnicity
The Tile Shop's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
The Tile Shop Customer Service Score by Age
The Tile Shop's Customer Service score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
The Tile Shop Customer Service Score by Usage
The Tile Shop's Customer Service score was rated the highest by customers who have used The Tile Shop's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Tile Shop Customer Service vs. Competitors
Compared to its competitors, The Tile Shop's Customer Service score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Floor and Decor | 3.7/5 |
| The Home Depot | 3.6/5 |
| The Tile Shop | 3.5/5 |
| Lowe's Home Improvement | 2.9/5 |
| Menards | 2.5/5 |
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The Tile Shop as an Employer
Consumer vs. Employees
The Tile Shop scored a 25 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of The Tile Shop would recommend the brand to a friend. ENPS measures how likely The Tile Shop employees would recommend working at The Tile Shop to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 30% | Promoters |
|---|---|
| 14% | Passive |
| 56% | Detractors |
