Menards NPS & Customer Reviews

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Menards

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About Menards' Brand

Among its major competitors, Menards is ranked in 6th place for NPS while MUJI is 1st, and The Home Depot is 2nd. Overall, Menards has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

77%

Customer Loyalty

2.7/5

Product Quality

2.8/5

Pricing

2.5/5

Customer Service

Menards Ranking

^#4 / 4 of its competitors

Menards NPS

Menards's Net Promoter Score (NPS) is a -23 with 32% Promoters, 13% Passives, and 55% Detractors. Net Promoter Score tracks whether Menards's customers would recommend using the product based on a scale of -100 to 100.

Menards Overall NPS

-23

NPS

32%	Promoters
13%	Passives
55%	Detractors

Menards NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2025 -25	Jul 2025	-25
Aug 2025 -25	Aug 2025	-25
Sep 2025 -25	Sep 2025	-25
Oct 2025 -25	Oct 2025	-25
Nov 2025 -25	Nov 2025	-25
Dec 2025 -25	Dec 2025	-25
Jan 2026 -25	Jan 2026	-25
Feb 2026 -25	Feb 2026	-25
Mar 2026 -24	Mar 2026	-24
Apr 2026 -24	Apr 2026	-24
May 2026 -24	May 2026	-24
Jun 2026 -24	Jun 2026	-24

How Other Brands Compare

Menards is ranked #4 for NPS among its competitors. The Home Depot and Walmart come in first and second, with Lowe's Home Improvement coming in at third.

	Menards	The Home Depot	Walmart	Lowe's Home Improvement
Global Ranking	#-	#86	#104	#128
NPS	-23	21	7	-4
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$301.06B	$382.64B	$136.70B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Menards NPS by Gender

Male customers rated Menards's NPS 7 points higher than Female customers.

Male

-33

Menards's NPS was rated -33 by Male customers on Comparably.

28%

Promoters

11%

Passives

61%

Detractors

Female

-40

Menards's NPS was rated -40 by Female customers on Comparably.

24%

Promoters

12%

Passives

64%

Detractors

Menards NPS by Ethnicity

Menards's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -35	Caucasian	-35
Hispanic or Latino -87	Hispanic or Latino	-87
African American/Black -30	African American/Black	-30
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Native American -20	Native American	-20
Other -37	Other	-37

Menards NPS by Age

Menards's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

35%

12%

53%

26-30

38%

16%

46%

31-35

25%

31%

44%

36-40

16%

21%

63%

41-45

35%

10%

55%

46-50

23%

70%

51-55

25%

69%

56-60

21%

71%

61-65

25%

13%

62%

66+

32%

60%

Menards NPS by Usage

Menards's NPS was rated the highest by customers who have used Menards's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -42	Less than 1 Year	-42
1 to 2 Years -54	1 to 2 Years	-54
2 to 5 Years -28	2 to 5 Years	-28
5 to 10 Years -36	5 to 10 Years	-36
Over 10 Years -36	Over 10 Years	-36

Menards NPS vs. Competitors

Compared to its competitors, Menards's NPS is rated right above Mills Fleet Farm, and is preceded by Lowe's Home Improvement.

COMPANY		NPS Score
	MUJI	30
	The Home Depot	21
	Ace Hardware	20
	Walmart	7
	Lowe's Home Improvement	-4
	Menards	-23
	Mills Fleet Farm	-25

Menards Customer Reviews

Out of the 96 Menards customer reviews 47 were positive and 49 were constructive. Menards customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Menards Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Menards users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Menards Customer Loyalty Score by Gender

Male customers rated Menards's Customer Loyalty score 2% higher than Female customers.

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Male

79%

Yes

Female

77%

Yes

Menards Customer Loyalty Score by Ethnicity

Menards's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Menards Customer Loyalty Score by Age

Menards's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 58%	18-25	58%
26-30 65%	26-30	65%
31-35 94%	31-35	94%
36-40 78%	36-40	78%
41-45 80%	41-45	80%
46-50 69%	46-50	69%
51-55 73%	51-55	73%
56-60 80%	56-60	80%
61-65 78%	61-65	78%
66+ 84%	66+	84%

Menards Customer Loyalty Score by Usage

Menards's Customer Loyalty score was rated the highest by customers who have used Menards's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	45%
1 to 2 Years	66%
2 to 5 Years	73%
5 to 10 Years	78%
Over 10 Years	84%

Menards Customer Loyalty Score by Industry

Menards's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consumer Goods industry customers.

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Tech	76%
Accounting	86%
Aerospace and Aviation	61%
Architecture and Planning	80%
Arts and Entertainment	74%
Automotive and Transportation	100%
Banking and Financial Services	90%
Biotech and Pharmaceuticals	40%
Business and Consumer Services	75%
Business Supplies and Equipment	82%
Construction	73%
Consulting	70%
Consumer Goods	40%
Education	62%
Environmental Services	55%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	70%
Hospitality	100%
Insurance	70%
Legal	82%
Travel and Hospitality	70%
Manufacturing and Machinery	85%
Marketing, Advertising and Research	55%
Mechanical, Civil or Industrial Engineering	55%
Non-Profit	70%
Energy and Manufacturing	100%
Professional Services	100%
Public Relations and Communications	100%
Ranching	100%
Real Estate	93%
Retail	88%
Security and Investigations	100%
Transportation	70%
Utilities	70%

Menards Customer Loyalty vs. Competitors

Compared to its competitors, Menards's Customer Loyalty score is rated right above Walmart, and is preceded by Lowe's Home Improvement.

COMPANY		Customer Loyalty Score
	The Home Depot	81%
	Ace Hardware	81%
	Mills Fleet Farm	81%
	Lowe's Home Improvement	77%
	Menards	77%
	Walmart	76%
	MUJI	74%

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Menards Product Quality

2.7/5

Menards has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Menards Product Information

Menards’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated Menards's product the highest. Reviewers from the Arts and Entertainment industry rated Menards the lowest at 2.9.

Website: https://www.menards.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Quick Insights into Menards Product Quality

Menards's Product Quality score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by customers from the Insurance industry.

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Ranked Menards Product Quality the Highest

Public Relations and Communications	4.6
Asian or Pacific Islander	4
26-30	3.6

Ranked Menards Product Quality the Lowest

Hispanic or Latino	2
46-50	1.9
Insurance	1.5

Menards Product Quality Score by Gender

Male customers rated Menards's Product Quality score 0.3 stars higher than Female customers.

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Male

2.6/5

Female

2.3/5

Menards Product Quality Score by Ethnicity

Menards's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 2.7	Native American	2.7
Other 2.4	Other	2.4

Menards Product Quality Score by Age

Menards's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.2	18-25	3.2
26-30 3.6	26-30	3.6
31-35 2.8	31-35	2.8
36-40 2	36-40	2
41-45 2.9	41-45	2.9
46-50 1.9	46-50	1.9
51-55 2.5	51-55	2.5
56-60 2.2	56-60	2.2
61-65 2.2	61-65	2.2
66+ 2.8	66+	2.8

Menards Product Quality Score by Usage

Menards's Product Quality score was rated the highest by customers who have used Menards's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.6
2 to 5 Years	2.6
5 to 10 Years	2.3
Over 10 Years	2.5

Menards Product Quality Score by Industry

Menards's Product Quality score was rated the highest by Public Relations and Communications industry customers, and the lowest by Insurance industry customers.

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Tech	2.5
Accounting	3.6
Aerospace and Aviation	2.8
Architecture and Planning	2.1
Arts and Entertainment	2.9
Automotive and Transportation	2.8
Banking and Financial Services	3
Biotech and Pharmaceuticals	1.8
Business and Consumer Services	3.2
Business Supplies and Equipment	2.3
Construction	2.3
Consulting	2
Consumer Goods	1.6
Education	1.7
Environmental Services	3.4
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.3
Hospitality	2.7
Insurance	1.5
Legal	2.3
Travel and Hospitality	2.6
Manufacturing and Machinery	2.9
Marketing, Advertising and Research	2.5
Mechanical, Civil or Industrial Engineering	2.9
Non-Profit	3.3
Energy and Manufacturing	2.3
Professional Services	2
Public Relations and Communications	4.6
Ranching	3.5
Real Estate	1.9
Retail	2.9
Security and Investigations	1.6
Transportation	2.1
Utilities	2.5

Menards Product Quality vs. Competitors

Compared to its competitors, Menards's Product Quality score is rated right below Mills Fleet Farm.

COMPANY		Product Quality Score
	MUJI	4.2/5
	Ace Hardware	3.7/5
	The Home Depot	3.6/5
	Walmart	3.5/5
	Lowe's Home Improvement	3.1/5
	Mills Fleet Farm	2.9/5
	Menards	2.7/5

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Menards Pricing

Menards ROI & Value For Money

2.8/5

Menards has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Menards Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Ranching industry. The users from the Consumer Goods industry think that they had the lowest ROI from Menards.

Quick Insights into Menards ROI

Menards's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Insurance industry.

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Ranked Menards ROI the Highest

Asian or Pacific Islander	4.1
Ranching	4
26-30	3.6

Ranked Menards ROI the Lowest

56-60	2.3
Hispanic or Latino	1.5
Insurance	1.5

Menards ROI Score by Gender

Male customers rated Menards's ROI score 0.2 stars higher than Female customers.

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Male

2.7/5

Female

2.5/5

Menards ROI Score by Ethnicity

Menards's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 2.6	Native American	2.6
Other 2.7	Other	2.7

Menards ROI Score by Age

Menards's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 3.6	26-30	3.6
31-35 2.9	31-35	2.9
36-40 2.5	36-40	2.5
41-45 2.9	41-45	2.9
46-50 2.3	46-50	2.3
51-55 2.4	51-55	2.4
56-60 2.3	56-60	2.3
61-65 2.5	61-65	2.5
66+ 2.9	66+	2.9

Menards ROI Score by Usage

Menards's ROI score was rated the highest by customers who have used Menards's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.3
2 to 5 Years	2.4
5 to 10 Years	2.6
Over 10 Years	2.7

Menards ROI Score by Industry

Menards's ROI score was rated the highest by Ranching industry customers, and the lowest by Insurance industry customers.

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Tech	2.9
Accounting	3.3
Aerospace and Aviation	3
Architecture and Planning	2.3
Arts and Entertainment	3
Automotive and Transportation	2.8
Banking and Financial Services	3.3
Biotech and Pharmaceuticals	1.8
Business and Consumer Services	3
Business Supplies and Equipment	2.9
Construction	2.3
Consulting	3.1
Consumer Goods	1.5
Education	1.8
Environmental Services	3.2
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.4
Hospitality	2.6
Insurance	1.5
Legal	2.3
Travel and Hospitality	2.5
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	2.6
Mechanical, Civil or Industrial Engineering	2.6
Non-Profit	2.6
Energy and Manufacturing	2.1
Professional Services	2.6
Public Relations and Communications	2.6
Ranching	4
Real Estate	2.4
Retail	3.2
Security and Investigations	2.1
Transportation	2.5
Utilities	2.5

Menards Pricing vs. Competitors

Compared to its competitors, Menards's ROI score is rated right below Mills Fleet Farm.

COMPANY		Pricing Score
	The Home Depot	3.6/5
	MUJI	3.5/5
	Ace Hardware	3.5/5
	Walmart	3.5/5
	Lowe's Home Improvement	3/5
	Mills Fleet Farm	2.8/5
	Menards	2.8/5

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Menards Customer Satisfaction (CSAT)

Menards Customer Satisfaction (CSAT) Score

45 / 100

Menards has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied	28%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	39%

Very Satisfied

28%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Menards Customer Satisfaction

Menards's Customer Satisfaction score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Insurance industry.

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Ranked Menards Customer Satisfaction the Highest

Environmental Services	100%
26-30	63%
Asian or Pacific Islander	50%

Ranked Menards Customer Satisfaction the Lowest

46-50	21%
Hispanic or Latino	17%
Insurance	0%

Menards Customer Satisfaction Score by Gender

Male customers rated Menards's Customer Satisfaction score 6 points higher than Female customers.

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41 / 100

Male

	Very Satisfied	26%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	9%
	Very Dissatisfied	43%

35 / 100

Female

	Very Satisfied	21%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	8%
	Very Dissatisfied	53%

Menards Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Menards' Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.

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39 / 100

Very Satisfied	25%
Satisfied	14%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	9%
Very Dissatisfied	46%

Very Satisfied

25%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

46%

CSAT according to Hispanic or Latino

Menards' Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.

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17 / 100

Very Satisfied	0%
Satisfied	17%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

17%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

67%

CSAT according to African American/Black

Menards' Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.

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37 / 100

Very Satisfied	21%
Satisfied	16%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	53%

Very Satisfied

21%

Satisfied

16%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

53%

CSAT according to Asian or Pacific Islander

Menards' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Native American

Menards' Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	50%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

50%

CSAT according to Other

Menards' Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.

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39 / 100

Very Satisfied	22%
Satisfied	17%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	10%
Very Dissatisfied	49%

Very Satisfied

22%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

49%

Menards Customer Satisfaction Score by Age

Menards's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

46%

26-30

63%

31-35

50%

36-40

51%

41-45

40%

46-50

21%

51-55

36%

56-60

33%

61-65

31%

66+

46%

Menards Customer Satisfaction Score by Usage

Menards's Customer Satisfaction score was rated the highest by customers who have used Menards's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	28
1 to 2 Years	47
2 to 5 Years	39
5 to 10 Years	37
Over 10 Years	39

Menards Customer Satisfaction Score by Industry

Menards's Customer Satisfaction score was rated the highest by Environmental Services industry customers, and the lowest by Insurance industry customers.

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{
	"title": "Menards Customer Satisfaction Score by Industry",
	"text": "Menards's Customer Satisfaction score was rated the highest by Environmental Services industry customers, and the lowest by Insurance industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Menards's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 41,
			"stars": 0,
			"csatScore": 41,
			"text": "Menards's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 41
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Menards's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Menards's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Menards's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Menards's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Menards's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Menards's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Menards's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Menards's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
			"text": "Menards's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Menards's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Menards's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Menards's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Menards's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Menards's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Menards's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Menards's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Menards's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Menards's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Menards's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Menards's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Menards's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Menards's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Menards's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Menards's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Menards's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 69,
			"stars": 0,
			"csatScore": 69,
			"text": "Menards's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 69
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Menards's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		}
	]
}

Tech	43
Accounting	41
Aerospace and Aviation	60
Architecture and Planning	25
Arts and Entertainment	57
Automotive and Transportation	75
Banking and Financial Services	57
Biotech and Pharmaceuticals	0
Business and Consumer Services	44
Business Supplies and Equipment	50
Construction	26
Consulting	33
Consumer Goods	66
Education	15
Environmental Services	100
Government and Public Policy	25
Healthcare, Hospitals and Medicine	40
Hospitality	60
Insurance	0
Legal	50
Travel and Hospitality	33
Manufacturing and Machinery	33
Non-Profit	33
Energy and Manufacturing	40
Professional Services	28
Public Relations and Communications	33
Real Estate	25
Retail	69
Transportation	20

Menards Customer Satisfaction vs. Competitors

Compared to its competitors, Menards's Customer Satisfaction score is rated right above Lowe's Home Improvement, and is preceded by Mills Fleet Farm.

COMPANY		Customer Satisfaction (CSAT) Score
	MUJI	100%
	Ace Hardware	70%
	The Home Depot	68%
	Walmart	66%
	Mills Fleet Farm	48%
	Menards	45%
	Lowe's Home Improvement	40%

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Menards Customer Service

2.5/5

Menards has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About Menards's Customer Service

Address

Eau Claire, WI

Website

https://www.menards.com

Phone Number

(715) 876-5910

Quick Insights into Menards Customer Service

Menards's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Insurance industry.

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Ranked Menards Customer Service the Highest

Asian or Pacific Islander	4
26-30	3.4
Banking and Financial Services	3.1

Ranked Menards Customer Service the Lowest

56-60	2
Hispanic or Latino	1.7
Insurance	1.5

Menards Customer Service Score by Gender

Male customers rated Menards's Customer Service score 0.2 stars higher than Female customers.

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Male

2.4/5

Female

2.2/5

Menards Customer Service Score by Ethnicity

Menards's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 2.3	Native American	2.3
Other 2.1	Other	2.1

Menards Customer Service Score by Age

Menards's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 2.8	18-25	2.8
26-30 3.4	26-30	3.4
31-35 2.8	31-35	2.8
36-40 2.2	36-40	2.2
41-45 2.4	41-45	2.4
46-50 2	46-50	2
51-55 2.2	51-55	2.2
56-60 2	56-60	2
61-65 2.2	61-65	2.2
66+ 2.5	66+	2.5

Menards Customer Service Score by Usage

Menards's Customer Service score was rated the highest by customers who have used Menards's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.1
2 to 5 Years	2.4
5 to 10 Years	2.3
Over 10 Years	2.2

Menards Customer Service Score by Industry

Menards's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Insurance industry customers.

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Tech	2.4
Accounting	2.8
Aerospace and Aviation	3
Architecture and Planning	2.2
Arts and Entertainment	2.8
Automotive and Transportation	2.8
Banking and Financial Services	3.1
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.9
Business Supplies and Equipment	2.4
Construction	1.9
Consulting	1.8
Consumer Goods	2
Education	1.8
Environmental Services	3.1
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.2
Hospitality	2.8
Insurance	1.5
Legal	2.4
Travel and Hospitality	2.6
Manufacturing and Machinery	2.6
Marketing, Advertising and Research	1.6
Mechanical, Civil or Industrial Engineering	2
Non-Profit	2.6
Energy and Manufacturing	2.2
Professional Services	2.4
Public Relations and Communications	2
Ranching	3.1
Real Estate	1.9
Retail	2.7
Security and Investigations	2
Transportation	2.1
Utilities	2

Menards Customer Service vs. Competitors

Compared to its competitors, Menards's Customer Service score is rated right below Mills Fleet Farm.

COMPANY		Customer Service Score
	MUJI	3.8/5
	The Home Depot	3.6/5
	Ace Hardware	3.6/5
	Walmart	3.3/5
	Lowe's Home Improvement	2.9/5
	Mills Fleet Farm	2.7/5
	Menards	2.5/5

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Menards as an Employer

3.2/5

Menards has a 3.2/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of Menards

John Menard

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Menards scored a -23 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Menards would recommend the brand to a friend. ENPS measures how likely Menards employees would recommend working at Menards to a friend.

Net Promoter Score

-23

NPS Score

32%	Promoters
13%	Passive
55%	Detractors

Employee Net Promoter Score

-11

eNPS Score

33%	Promoters
23%	Passive
44%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail