ThirdLove NPS & Customer Reviews

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ThirdLove

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ThirdLove

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About ThirdLove's Brand

"ThirdLove designs, manufactures and markets bras." Among its major competitors, ThirdLove is ranked in 3rd place for NPS while Dolce & Gabbana is 1st, and MeUndies is 2nd.Their current valuation is $200.00M

Brand at a Glance

65%

Customer Loyalty

3.9/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

ThirdLove Ranking

^#3 / 4 of its competitors

ThirdLove NPS

ThirdLove's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether ThirdLove's customers would recommend using the product based on a scale of -100 to 100.

ThirdLove Overall NPS

NPS

48%	Promoters
17%	Passives
35%	Detractors

ThirdLove NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 15	Jun 2023	15
Jul 2023 15	Jul 2023	15
Oct 2023 12	Oct 2023	12
Nov 2023 12	Nov 2023	12
Mar 2024 15	Mar 2024	15
May 2024 13	May 2024	13
Aug 2024 10	Aug 2024	10
Nov 2024 12	Nov 2024	12
Jan 2025 15	Jan 2025	15
Jul 2025 11	Jul 2025	11
Oct 2025 12	Oct 2025	12
Dec 2025 12	Dec 2025	12

How Other Brands Compare

ThirdLove is ranked third for NPS among its competitors. Dolce & Gabbana and MeUndies come in first and second, with Victoria's Secret coming in at #4. Among those competitors, it is the lowest valued company behind Victoria's Secret.

	ThirdLove	Victoria's Secret	Dolce & Gabbana	MeUndies
Global Ranking	#-	#119	#-	#-
NPS	13	12	67	24
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$200.00M	$17.23B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ThirdLove NPS by Gender

ThirdLove's NPS was rated 7 by Female customers on Comparably.

Female

ThirdLove's NPS was rated 7 by Female customers on Comparably.

50%

Promoters

Passives

43%

Detractors

Male

N/A

ThirdLove's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

ThirdLove NPS by Ethnicity

ThirdLove's NPS was rated 24 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 24	Caucasian	24

ThirdLove NPS by Age

ThirdLove's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

20%

40%

31-35

67%

33%

41-45

40%

20%

40%

ThirdLove NPS by Usage

ThirdLove's NPS was rated the highest by customers who have used ThirdLove's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 27	Less than 1 Year	27
2 to 5 Years 8	2 to 5 Years	8

ThirdLove NPS vs. Competitors

Compared to its competitors, ThirdLove's NPS is rated right above Victoria's Secret, and is preceded by MeUndies.

COMPANY		NPS Score
	Dolce & Gabbana	67
	MeUndies	24
	ThirdLove	13
	Victoria's Secret	12
	True&Co	0
	Peach	N/A
	Brayola	N/A
	Adore Me	-49

ThirdLove Customer Reviews

Out of the 8 ThirdLove customer reviews 5 were positive and 3 were constructive. ThirdLove customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

ThirdLove Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of ThirdLove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

65%

35%

ThirdLove Customer Loyalty Score by Gender

ThirdLove's Customer Loyalty score was rated 67 by Female customers on Comparably.

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Female

67%

Yes

Male

N/A

Yes

ThirdLove Customer Loyalty Score by Ethnicity

ThirdLove's Customer Loyalty score was rated 79% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

ThirdLove Customer Loyalty Score by Age

ThirdLove's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
31-35 85%	31-35	85%
41-45 64%	41-45	64%

ThirdLove Customer Loyalty Score by Usage

ThirdLove's Customer Loyalty score was rated the highest by customers who have used ThirdLove's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	52%
2 to 5 Years	85%

ThirdLove Customer Loyalty Score by Industry

ThirdLove's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	85%
Healthcare, Hospitals and Medicine	55%

ThirdLove Customer Loyalty vs. Competitors

Compared to its competitors, ThirdLove's Customer Loyalty score is rated right above Adore Me, and is preceded by MeUndies.

COMPANY		Customer Loyalty Score
	Dolce & Gabbana	80%
	Victoria's Secret	70%
	MeUndies	69%
	ThirdLove	65%
	Adore Me	64%
	True&Co	55%
	Peach	N/A
	Brayola	N/A

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ThirdLove Product Quality

3.9/5

ThirdLove has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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ThirdLove Product Information

ThirdLove’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated ThirdLove's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated ThirdLove the lowest at 3.2.

Website: http://www.thirdlove.com

Company Size: 51-200 Employees

Industry

Tech

Fashion and Beauty

Ecommerce and Marketplaces

Mobile App

Quick Insights into ThirdLove Product Quality

ThirdLove's Product Quality score was rated highest by customers who have used ThirdLove's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked ThirdLove Product Quality the Highest

Less than 1 Year	4.4
Caucasian	4.2
31-35	4.1

Ranked ThirdLove Product Quality the Lowest

2 to 5 Years	4
41-45	3.2
Healthcare, Hospitals and Medicine	3.2

ThirdLove Product Quality Score by Gender

ThirdLove's Product Quality score was rated 4 by Female customers on Comparably.

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Female

4/5

Male

N/A

ThirdLove Product Quality Score by Ethnicity

ThirdLove's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2

ThirdLove Product Quality Score by Age

ThirdLove's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.9	18-25	3.9
31-35 4.1	31-35	4.1
41-45 3.2	41-45	3.2

ThirdLove Product Quality Score by Usage

ThirdLove's Product Quality score was rated the highest by customers who have used ThirdLove's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
2 to 5 Years	4

ThirdLove Product Quality Score by Industry

ThirdLove's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.9
Healthcare, Hospitals and Medicine	3.2

ThirdLove Product Quality vs. Competitors

Compared to its competitors, ThirdLove's Product Quality score is rated right above Victoria's Secret, and is preceded by MeUndies.

COMPANY		Product Quality Score
	Dolce & Gabbana	4.3/5
	MeUndies	4.1/5
	ThirdLove	3.9/5
	Victoria's Secret	3.8/5
	True&Co	2.7/5
	Adore Me	2.6/5
	Peach	N/A
	Brayola	N/A

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ThirdLove Pricing

ThirdLove ROI & Value For Money

3.4/5

ThirdLove has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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ThirdLove Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from ThirdLove.

Quick Insights into ThirdLove ROI

ThirdLove's ROI score was rated highest by customers who have used ThirdLove's products/services for Less than 1 Year, and rated lowest by customers ages 41-45.

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Ranked ThirdLove ROI the Highest

Less than 1 Year	3.8
31-35	3.7
Caucasian	3.6

Ranked ThirdLove ROI the Lowest

2 to 5 Years	3.3
Healthcare, Hospitals and Medicine	2.9
41-45	2.8

ThirdLove ROI Score by Gender

ThirdLove's ROI score was rated 3.3 by Female customers on Comparably.

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Female

3.3/5

Male

N/A

ThirdLove ROI Score by Ethnicity

ThirdLove's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

ThirdLove ROI Score by Age

ThirdLove's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.4	18-25	3.4
31-35 3.7	31-35	3.7
41-45 2.8	41-45	2.8

ThirdLove ROI Score by Usage

ThirdLove's ROI score was rated the highest by customers who have used ThirdLove's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.8
2 to 5 Years	3.3

ThirdLove ROI Score by Industry

ThirdLove's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.6
Healthcare, Hospitals and Medicine	2.9

ThirdLove Pricing vs. Competitors

Compared to its competitors, ThirdLove's ROI score is rated right above Victoria's Secret, and is preceded by MeUndies.

COMPANY		Pricing Score
	Dolce & Gabbana	3.8/5
	MeUndies	3.5/5
	ThirdLove	3.4/5
	Victoria's Secret	3.4/5
	True&Co	2.7/5
	Adore Me	2.2/5
	Peach	N/A
	Brayola	N/A

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ThirdLove Customer Satisfaction (CSAT)

ThirdLove Customer Satisfaction (CSAT) Score

72 / 100

ThirdLove has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	36%
Satisfied	36%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	2%
Very Dissatisfied	13%

Very Satisfied

36%

Satisfied

36%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into ThirdLove Customer Satisfaction

ThirdLove's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked ThirdLove Customer Satisfaction the Highest

31-35	80%
2 to 5 Years	76%
Caucasian	70%

Ranked ThirdLove Customer Satisfaction the Lowest

Less than 1 Year	69%
18-25	60%
Healthcare, Hospitals and Medicine	40%

ThirdLove Customer Satisfaction Score by Gender

ThirdLove's Customer Satisfaction score was rated 69 by Female customers on Comparably.

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69 / 100

Female

	Very Satisfied	35%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	3%
	Very Dissatisfied	21%

ThirdLove Customer Satisfaction Score by Ethnicity

Caucasian
70%

CSAT according to Caucasian

ThirdLove's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.

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70 / 100

Very Satisfied	40%
Satisfied	30%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

ThirdLove Customer Satisfaction Score by Age

ThirdLove's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

60%

31-35

80%

ThirdLove Customer Satisfaction Score by Usage

ThirdLove's Customer Satisfaction score was rated the highest by customers who have used ThirdLove's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	69
2 to 5 Years	76

ThirdLove Customer Satisfaction Score by Industry

ThirdLove's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Education	67
Healthcare, Hospitals and Medicine	40

ThirdLove Customer Satisfaction vs. Competitors

Compared to its competitors, ThirdLove's Customer Satisfaction score is rated right above Victoria's Secret, and is preceded by MeUndies.

COMPANY		Customer Satisfaction (CSAT) Score
	True&Co	100%
	Dolce & Gabbana	83%
	MeUndies	74%
	ThirdLove	72%
	Victoria's Secret	67%
	Adore Me	32%
	Peach	0%
	Brayola	0%

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ThirdLove Customer Service

3.5/5

ThirdLove has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About ThirdLove's Customer Service

Address

San Francisco, CA

Website

http://www.thirdlove.com

Quick Insights into ThirdLove Customer Service

ThirdLove's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked ThirdLove Customer Service the Highest

31-35	4.1
Less than 1 Year	4.1
Caucasian	3.9

Ranked ThirdLove Customer Service the Lowest

2 to 5 Years	3.5
41-45	2.8
Healthcare, Hospitals and Medicine	2.8

ThirdLove Customer Service Score by Gender

ThirdLove's Customer Service score was rated 3.5 by Female customers on Comparably.

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Female

3.5/5

Male

N/A

ThirdLove Customer Service Score by Ethnicity

ThirdLove's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9

ThirdLove Customer Service Score by Age

ThirdLove's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
31-35 4.1	31-35	4.1
41-45 2.8	41-45	2.8

ThirdLove Customer Service Score by Usage

ThirdLove's Customer Service score was rated the highest by customers who have used ThirdLove's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
2 to 5 Years	3.5

ThirdLove Customer Service Score by Industry

ThirdLove's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Education	3.6
Healthcare, Hospitals and Medicine	2.8

ThirdLove Customer Service vs. Competitors

Compared to its competitors, ThirdLove's Customer Service score is rated right above True&Co, and is preceded by Victoria's Secret.

COMPANY		Customer Service Score
	Dolce & Gabbana	4.3/5
	MeUndies	4/5
	Victoria's Secret	3.6/5
	ThirdLove	3.5/5
	True&Co	2.7/5
	Adore Me	2.2/5
	Peach	N/A
	Brayola	N/A

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ThirdLove as an Employer

2.8/5

ThirdLove has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of ThirdLove

Heidi Zak

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ThirdLove scored a 13 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of ThirdLove would recommend the brand to a friend. ENPS measures how likely ThirdLove employees would recommend working at ThirdLove to a friend.

Net Promoter Score

NPS Score

48%	Promoters
17%	Passive
35%	Detractors

Employee Net Promoter Score

-30

eNPS Score

35%	Promoters
0%	Passive
65%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail