20
NPS
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Tivity
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About Tivity's Brand
Health is more than a state of being. It’s a commitment to doing. Taking meaningful steps toward a more vital future. Creating opportunities to feel better, work better and live better. Engaging people, partners and communities in a shared mission to improve health outcomes and reduce healthcare costs. Empowering members at every age and stage of life to enjoy greater physical activity, connectivity and productivity. Doing it all with spirited creativity and a sense of positivity. This is Tivity Health®. Among its major competitors, Tivity is ranked in 1st place for NPS while Humana is 2nd, and ClassPass is 3rd.Their current valuation is $1.14B
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Tivity Ranking
- #1 / 4 of its competitors
Tivity NPS
Tivity's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Tivity's customers would recommend using the product based on a scale of -100 to 100.
Tivity Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Tivity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 20 | Oct 2023 | 20 |
How Other Brands Compare
Tivity is ranked first for NPS among its competitors. Humana and ClassPass come in second and third, with Elevance Health coming in at #4. Among those competitors, it is the third most valued company behind Elevance Health.
Tivity |  Humana |  ClassPass |  Elevance Health | |
| Global Ranking | #- | #300 | #465 | #521 |
| NPS | 20 | 2 | -4 | -39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.14B | $53.34B | $1.00B | $86.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tivity NPS vs. Competitors
Compared to its competitors, Tivity's NPS is rated right above Humana.
| COMPANY | NPS Score | |
|---|---|---|
| Tivity | 20 |
| Humana | 2 |
| ClassPass | -4 |
| Elevance Health | -39 |
 | Aetna | -68 |
Tivity Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tivity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tivity Customer Loyalty vs. Competitors
Compared to its competitors, Tivity's Customer Loyalty score is rated right above Elevance Health, and is preceded by Humana.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| Tivity | 73% |
| Elevance Health | 66% |
| Aetna | 62% |
| ClassPass | 57% |
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Tivity Product Quality
3.4/5
Tivity has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Tivity Product Information
Tivity’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.tivityhealth.com
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Tivity Product Quality vs. Competitors
Compared to its competitors, Tivity's Product Quality score is rated right above Humana.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tivity | 3.4/5 |
| Humana | 3.3/5 |
| ClassPass | 3.2/5 |
| Elevance Health | 2.3/5 |
| Aetna | 1.6/5 |
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Tivity Pricing
Tivity ROI & Value For Money
3.4/5
Tivity has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Tivity Pricing vs. Competitors
Compared to its competitors, Tivity's ROI score is rated right above Humana.
| COMPANY | Pricing Score | |
|---|---|---|
| Tivity | 3.4/5 |
| Humana | 3.1/5 |
| ClassPass | 3/5 |
| Elevance Health | 2.2/5 |
| Aetna | 1.5/5 |
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Tivity Customer Satisfaction (CSAT)
Tivity Customer Satisfaction (CSAT) Score
33 / 100
Tivity has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tivity Customer Satisfaction vs. Competitors
Compared to its competitors, Tivity's Customer Satisfaction score is rated right above Elevance Health, and is preceded by Humana.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ClassPass | 57% |
| Humana | 56% |
| Tivity | 33% |
| Elevance Health | 31% |
| Aetna | 14% |
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Tivity Customer Service
3.6/5
Tivity has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Tivity's Customer Service
Address
4031 Aspen Grove Dr, Franklin, TN 37067
Website
http://www.tivityhealth.com
Phone Number
800-869-5311
Tivity's Social Links
Tivity Customer Service vs. Competitors
Compared to its competitors, Tivity's Customer Service score is rated right above Humana.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tivity | 3.6/5 |
| Humana | 3.2/5 |
| ClassPass | 3/5 |
| Elevance Health | 2.1/5 |
| Aetna | 1.5/5 |
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Tivity as an Employer
3.2/5
Tivity has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tivity scored a 20 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Tivity would recommend the brand to a friend. ENPS measures how likely Tivity employees would recommend working at Tivity to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 12% | Promoters |
|---|---|
| 50% | Passive |
| 38% | Detractors |
