100
NPS
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TNT Express
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About TNT Express' Brand
Provider of parcel and freight courier services. The company provides a range of express and cargo delivery services to businesses and consumers. It is involved in transferring parcels, documents, and pieces of freight, as well as offers door-to-door express delivery services. Among its major competitors, TNT Express is ranked in 1st place for NPS while FedEx is 2nd, and UPS is 3rd.
TNT Express Ranking
- #1 / 4 of its competitors
TNT Express NPS
TNT Express's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TNT Express's customers would recommend using the product based on a scale of -100 to 100.
TNT Express Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TNT Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
How Other Brands Compare
TNT Express is ranked first for NPS among its competitors. FedEx and UPS come in second and third, with Western Union coming in at #4.
TNT Express |  FedEx |  Western Union |  UPS | |
| Global Ranking | #- | #95 | #148 | #150 |
| NPS | 100 | 19 | -16 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $57.73B | $9.83B | $146.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TNT Express NPS vs. Competitors
Compared to its competitors, TNT Express's NPS is rated right above FedEx.
| COMPANY | NPS Score | |
|---|---|---|
| TNT Express | 100 |
| FedEx | 19 |
| UPS | 0 |
 | DPD | 0 |
 | Dhl International | -6 |
| Western Union | -16 |
