-53
NPS
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Tock
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About Tock's Brand
Tock is the only all-in-one system for reservations, takeout, delivery, and events. Tock is changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. Among its major competitors, Tock is ranked in 7th place for NPS while Eventbrite is 1st, and OpenTable is 2nd.Their current market cap is $60.00M
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Tock Ranking
- #4 / 4 of its competitors
Tock NPS
Tock's Net Promoter Score (NPS) is a -53 with 0% Promoters, 47% Passives, and 53% Detractors. Net Promoter Score tracks whether Tock's customers would recommend using the product based on a scale of -100 to 100.
Tock Overall NPS
| 0% | Promoters |
|---|---|
| 47% | Passives |
| 53% | Detractors |
Tock NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -33 | Nov 2023 | -33 |
Jan 2024 -60 | Jan 2024 | -60 |
Mar 2024 -50 | Mar 2024 | -50 |
Apr 2024 -50 | Apr 2024 | -50 |
Jul 2024 -55 | Jul 2024 | -55 |
Aug 2024 -50 | Aug 2024 | -50 |
Sep 2024 -45 | Sep 2024 | -45 |
Dec 2024 -50 | Dec 2024 | -50 |
Jul 2025 -53 | Jul 2025 | -53 |
Sep 2025 -57 | Sep 2025 | -57 |
Dec 2025 -53 | Dec 2025 | -53 |
How Other Brands Compare
Tock is ranked #4 for NPS among its competitors. Eventbrite and OpenTable come in first and second, with Grubhub coming in at third. Among those competitors, it is the lowest valued company behind OpenTable.
Tock |  Eventbrite |  OpenTable |  Grubhub | |
| Global Ranking | #- | #376 | #- | #- |
| NPS | -53 | 33 | 20 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $60.00M | $597.50M | $56.03B | $5.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tock NPS vs. Competitors
Compared to its competitors, Tock's NPS is rated right below Postmates.
| COMPANY | NPS Score | |
|---|---|---|
| Eventbrite | 33 |
| OpenTable | 20 |
 | Resy Network | 0 |
 | UberEATS | -16 |
| Grubhub | -22 |
 | Postmates | -39 |
| Tock | -53 |
Tock Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Tock users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tock Customer Loyalty vs. Competitors
Compared to its competitors, Tock's Customer Loyalty score is rated right above UberEATS, and is preceded by OpenTable.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| OpenTable | 82% |
| Tock | 71% |
| UberEATS | 69% |
| Postmates | 64% |
| Grubhub | 63% |
| Eventbrite | 59% |
| Resy Network | N/A |
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Tock Product Quality
2.6/5
Tock has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Tock Product Information
Tock’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Tock Product Quality vs. Competitors
Compared to its competitors, Tock's Product Quality score is rated right above Postmates, and is preceded by UberEATS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Resy Network | 4/5 |
| Eventbrite | 3.6/5 |
| OpenTable | 3.6/5 |
| Grubhub | 2.9/5 |
| UberEATS | 2.8/5 |
| Tock | 2.6/5 |
| Postmates | 2.2/5 |
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Tock Pricing
Tock ROI & Value For Money
3.1/5
Tock has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Tock Pricing vs. Competitors
Compared to its competitors, Tock's ROI score is rated right above Grubhub, and is preceded by OpenTable.
| COMPANY | Pricing Score | |
|---|---|---|
| Eventbrite | 3.5/5 |
| OpenTable | 3.4/5 |
| Tock | 3.1/5 |
| Grubhub | 2.7/5 |
| UberEATS | 2.7/5 |
| Postmates | 2.2/5 |
| Resy Network | N/A |
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Tock Customer Satisfaction (CSAT)
Tock Customer Satisfaction (CSAT) Score
45 / 100
Tock has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
36%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tock Customer Satisfaction vs. Competitors
Compared to its competitors, Tock's Customer Satisfaction score is rated right above Postmates, and is preceded by Grubhub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Resy Network | 100% |
| OpenTable | 67% |
| Eventbrite | 55% |
| UberEATS | 46% |
| Grubhub | 45% |
| Tock | 45% |
| Postmates | 34% |
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Tock Customer Service
2.9/5
Tock has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Tock's Customer Service
Address
406 N Sangamon St, Chicago, IL 60642
Website
https://www.exploretock.com/join/
Phone Number
000-000-0000
Tock Customer Service vs. Competitors
Compared to its competitors, Tock's Customer Service score is rated right above Grubhub, and is preceded by Eventbrite.
| COMPANY | Customer Service Score | |
|---|---|---|
| OpenTable | 3.3/5 |
| Eventbrite | 3/5 |
| Tock | 2.9/5 |
| Grubhub | 2.8/5 |
| UberEATS | 2.6/5 |
| Postmates | 2.2/5 |
| Resy Network | N/A |
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Tock as an Employer
2.6/5
Tock has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Tock scored a -53 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Tock would recommend the brand to a friend. ENPS measures how likely Tock employees would recommend working at Tock to a friend.
Net Promoter Score
-53
NPS Score
| 0% | Promoters |
|---|---|
| 47% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
