100
NPS
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Topps Tiles
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About Topps Tiles' Brand
Topps Tiles providing an inspirational shopping experience and unrivalled product range authority, coupled with exceptional convenience. Among its major competitors, Topps Tiles is ranked in 1st place for NPS while Homebase is 2nd, and Berkshire Hathaway is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Topps Tiles Ranking
- #1 / 4 of its competitors
Topps Tiles NPS
Topps Tiles's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Topps Tiles's customers would recommend using the product based on a scale of -100 to 100.
Topps Tiles Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Topps Tiles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
Topps Tiles is ranked first for NPS among its competitors. Homebase and Berkshire Hathaway come in second and third, with Brooks Brothers coming in at #4.
Topps Tiles |  Berkshire Hathaway |  Brooks Brothers |  Homebase | |
| Global Ranking | #- | #360 | #444 | #- |
| NPS | 100 | 20 | 0 | 69 |
| Valuation Updated every 24 hours for public companies | - | - | - | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Topps Tiles NPS vs. Competitors
Compared to its competitors, Topps Tiles's NPS is rated right above Homebase.
| COMPANY | NPS Score | |
|---|---|---|
| Topps Tiles | 100 |
| Homebase | 69 |
| Berkshire Hathaway | 20 |
| Brooks Brothers | 0 |
 | Kingfisher | -6 |
 | Wickes | -100 |
Topps Tiles Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Topps Tiles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Topps Tiles Customer Loyalty vs. Competitors
Compared to its competitors, Topps Tiles's Customer Loyalty score is rated right above Berkshire Hathaway.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Topps Tiles | 100% |
| Berkshire Hathaway | 78% |
| Brooks Brothers | 70% |
| Kingfisher | 58% |
| Homebase | N/A |
| Wickes | N/A |
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Topps Tiles Product Quality
4/5
Topps Tiles has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Topps Tiles Product Information
Topps Tiles’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.toppstiles.co.uk/
- Company Size
- 1,001-5,000 Employees
Topps Tiles Product Quality vs. Competitors
Compared to its competitors, Topps Tiles's Product Quality score is rated right above Berkshire Hathaway, and is preceded by Homebase.
| COMPANY | Product Quality Score | |
|---|---|---|
| Homebase | 4.5/5 |
| Topps Tiles | 4/5 |
| Berkshire Hathaway | 3.9/5 |
| Kingfisher | 3.4/5 |
| Brooks Brothers | 3.3/5 |
| Wickes | N/A |
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Topps Tiles Pricing
Topps Tiles ROI & Value For Money
3.5/5
Topps Tiles has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Topps Tiles Pricing vs. Competitors
Compared to its competitors, Topps Tiles's ROI score is rated right above Kingfisher, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Homebase | 4.5/5 |
| Berkshire Hathaway | 3.7/5 |
| Topps Tiles | 3.5/5 |
| Kingfisher | 3.3/5 |
| Brooks Brothers | 3.2/5 |
| Wickes | N/A |
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Topps Tiles Customer Satisfaction (CSAT)
Topps Tiles Customer Satisfaction (CSAT) Score
100 / 100
Topps Tiles has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Topps Tiles Customer Satisfaction vs. Competitors
Compared to its competitors, Topps Tiles's Customer Satisfaction score is rated right above Berkshire Hathaway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Topps Tiles | 100% |
| Berkshire Hathaway | 77% |
| Kingfisher | 73% |
| Brooks Brothers | 58% |
| Homebase | 0% |
| Wickes | 0% |
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Topps Tiles Customer Service
4.5/5
Topps Tiles has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Topps Tiles's Customer Service
Website
http://www.toppstiles.co.uk/
Phone Number
+44 116 282 8000
Topps Tiles Customer Service vs. Competitors
Compared to its competitors, Topps Tiles's Customer Service score is rated right above Berkshire Hathaway, and is preceded by Homebase.
| COMPANY | Customer Service Score | |
|---|---|---|
| Homebase | 5/5 |
| Topps Tiles | 4.5/5 |
| Berkshire Hathaway | 3.8/5 |
| Kingfisher | 3.4/5 |
| Brooks Brothers | 3/5 |
| Wickes | N/A |
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Topps Tiles as an Employer
2.9/5
Topps Tiles has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Topps Tiles scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Topps Tiles would recommend the brand to a friend. ENPS measures how likely Topps Tiles employees would recommend working at Topps Tiles to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
