-32
NPS
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Total Quality Logistics
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About Total Quality Logistics' Brand
Among its major competitors, Total Quality Logistics is ranked in 5th place for NPS while ABF Freight is 1st, and Macy's is 2nd.
Brand at a Glance
63%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Total Quality Logistics Ranking
- #3 / 4 of its competitors
Total Quality Logistics NPS
Total Quality Logistics's Net Promoter Score (NPS) is a -32 with 27% Promoters, 14% Passives, and 59% Detractors. Net Promoter Score tracks whether Total Quality Logistics's customers would recommend using the product based on a scale of -100 to 100.
Total Quality Logistics Overall NPS
| 27% | Promoters |
|---|---|
| 14% | Passives |
| 59% | Detractors |
Total Quality Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -32 | Aug 2024 | -32 |
Sep 2024 -31 | Sep 2024 | -31 |
Oct 2024 -32 | Oct 2024 | -32 |
Nov 2024 -32 | Nov 2024 | -32 |
Dec 2024 -30 | Dec 2024 | -30 |
Jan 2025 -32 | Jan 2025 | -32 |
May 2025 -31 | May 2025 | -31 |
Jul 2025 -31 | Jul 2025 | -31 |
Aug 2025 -32 | Aug 2025 | -32 |
Oct 2025 -34 | Oct 2025 | -34 |
Feb 2026 -32 | Feb 2026 | -32 |
Apr 2026 -32 | Apr 2026 | -32 |
How Other Brands Compare
Total Quality Logistics is ranked third for NPS among its competitors. Macy's and Coyote Logistics come in first and second, with XPO coming in at #4.
Total Quality Logistics |  Macy's |  Coyote Logistics |  XPO | |
| Global Ranking | #- | #254 | #- | #- |
| NPS | -32 | -11 | -19 | -38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.88B | $13.03B | $12.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Total Quality Logistics NPS by Gender
Male customers rated Total Quality Logistics's NPS 24 points higher than Female customers.
Male
-60
Total Quality Logistics's NPS was rated -60 by Male customers on Comparably.
14%
Promoters
12%
Passives
74%
Detractors
Female
-84
Total Quality Logistics's NPS was rated -84 by Female customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Total Quality Logistics NPS by Ethnicity
Total Quality Logistics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -60 | Other | -60 |
Total Quality Logistics NPS by Age
Total Quality Logistics's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Total Quality Logistics NPS by Usage
Total Quality Logistics's NPS was rated the highest by customers who have used Total Quality Logistics's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -64 | 1 to 2 Years | -64 |
2 to 5 Years -77 | 2 to 5 Years | -77 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
Total Quality Logistics NPS vs. Competitors
Compared to its competitors, Total Quality Logistics's NPS is rated right above XPO, and is preceded by Coyote Logistics.
| COMPANY | NPS Score | |
|---|---|---|
 | Con-way Freight | N/A |
 | Enterprise Solutions | N/A |
 | ABF Freight | -7 |
| Macy's | -11 |
 | C.H. Robinson | -17 |
| Coyote Logistics | -19 |
| Total Quality Logistics | -32 |
| XPO | -38 |
 | Rocket Companies | -60 |
Total Quality Logistics Customer Reviews
Out of the 12 Total Quality Logistics customer reviews 4 were positive and 8 were constructive. Total Quality Logistics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Total Quality Logistics Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Total Quality Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Total Quality Logistics Customer Loyalty Score by Gender
Male customers rated Total Quality Logistics's Customer Loyalty score 12% higher than Female customers.
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Male
64%
Yes
Female
52%
Yes
Total Quality Logistics Customer Loyalty Score by Ethnicity
Total Quality Logistics's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Total Quality Logistics.
50
out of 100
Caucasian
33
out of 100
Hispanic or Latino
91
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
82
out of 100
Other
Total Quality Logistics Customer Loyalty Score by Age
Total Quality Logistics's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 78% | 26-30 | 78% |
31-35 66% | 31-35 | 66% |
36-40 70% | 36-40 | 70% |
41-45 40% | 41-45 | 40% |
46-50 51% | 46-50 | 51% |
51-55 64% | 51-55 | 64% |
56-60 78% | 56-60 | 78% |
61-65 55% | 61-65 | 55% |
Total Quality Logistics Customer Loyalty Score by Usage
Total Quality Logistics's Customer Loyalty score was rated the highest by customers who have used Total Quality Logistics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Total Quality Logistics Customer Loyalty Score by Industry
Total Quality Logistics's Customer Loyalty score was rated the highest by Transportation industry customers, and the lowest by Automotive and Transportation industry customers.
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Total Quality Logistics Customer Loyalty vs. Competitors
Compared to its competitors, Total Quality Logistics's Customer Loyalty score is rated right above XPO, and is preceded by Coyote Logistics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Macy's | 77% |
| ABF Freight | 72% |
| C.H. Robinson | 70% |
| Coyote Logistics | 68% |
| Total Quality Logistics | 63% |
| XPO | 54% |
| Rocket Companies | 39% |
| Con-way Freight | N/A |
| Enterprise Solutions | N/A |
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Total Quality Logistics Product Quality
2.3/5
Total Quality Logistics has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Total Quality Logistics Product Information
Total Quality Logistics’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Total Quality Logistics's product the highest. Reviewers from the Automotive and Transportation industry rated Total Quality Logistics the lowest at 1.5.
- Website
- https://www.tql.com/
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Total Quality Logistics Product Quality
Total Quality Logistics's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Transportation industry.
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Ranked Total Quality Logistics Product Quality the Highest
Ranked Total Quality Logistics Product Quality the Lowest
Total Quality Logistics Product Quality Score by Gender
Male customers rated Total Quality Logistics's Product Quality score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Total Quality Logistics Product Quality Score by Ethnicity
Total Quality Logistics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Total Quality Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.6 | Other | 1.6 |
Total Quality Logistics Product Quality Score by Age
Total Quality Logistics's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2 | 36-40 | 2 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Total Quality Logistics Product Quality Score by Usage
Total Quality Logistics's Product Quality score was rated the highest by customers who have used Total Quality Logistics's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Total Quality Logistics Product Quality Score by Industry
Total Quality Logistics's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
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Total Quality Logistics Product Quality vs. Competitors
Compared to its competitors, Total Quality Logistics's Product Quality score is rated right above Con-way Freight, and is preceded by XPO.
| COMPANY | Product Quality Score | |
|---|---|---|
| Macy's | 3.1/5 |
| Coyote Logistics | 3/5 |
| ABF Freight | 2.9/5 |
| C.H. Robinson | 2.8/5 |
| Rocket Companies | 2.5/5 |
| XPO | 2.4/5 |
| Total Quality Logistics | 2.3/5 |
| Con-way Freight | N/A |
| Enterprise Solutions | N/A |
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Total Quality Logistics Pricing
Total Quality Logistics ROI & Value For Money
2.2/5
Total Quality Logistics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Total Quality Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Total Quality Logistics.
Quick Insights into Total Quality Logistics ROI
Total Quality Logistics's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.
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Ranked Total Quality Logistics ROI the Highest
Ranked Total Quality Logistics ROI the Lowest
Total Quality Logistics ROI Score by Gender
Male customers rated Total Quality Logistics's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Total Quality Logistics ROI Score by Ethnicity
Total Quality Logistics's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.7 | Other | 1.7 |
Total Quality Logistics ROI Score by Age
Total Quality Logistics's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Total Quality Logistics ROI Score by Usage
Total Quality Logistics's ROI score was rated the highest by customers who have used Total Quality Logistics's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Total Quality Logistics ROI Score by Industry
Total Quality Logistics's ROI score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
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Total Quality Logistics Pricing vs. Competitors
Compared to its competitors, Total Quality Logistics's ROI score is rated right above Con-way Freight, and is preceded by XPO.
| COMPANY | Pricing Score | |
|---|---|---|
| Macy's | 3.1/5 |
| ABF Freight | 3/5 |
| C.H. Robinson | 2.9/5 |
| Coyote Logistics | 2.7/5 |
| Rocket Companies | 2.5/5 |
| XPO | 2.2/5 |
| Total Quality Logistics | 2.2/5 |
| Con-way Freight | N/A |
| Enterprise Solutions | N/A |
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Total Quality Logistics Customer Satisfaction (CSAT)
Total Quality Logistics Customer Satisfaction (CSAT) Score
43 / 100
Total Quality Logistics has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Total Quality Logistics Customer Satisfaction
Total Quality Logistics's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Total Quality Logistics's products/services for Over 10 Years.
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Ranked Total Quality Logistics Customer Satisfaction the Highest
Ranked Total Quality Logistics Customer Satisfaction the Lowest
Total Quality Logistics Customer Satisfaction Score by Gender
Male customers rated Total Quality Logistics's Customer Satisfaction score 14 points higher than Female customers.
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24 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 18% | |
Very Dissatisfied | 52% |
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 70% |
Total Quality Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Total Quality Logistics' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
0%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
25%
Very Dissatisfied
63%
CSAT according to Hispanic or Latino
Total Quality Logistics' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Total Quality Logistics' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
30%
CSAT according to Asian or Pacific Islander
Total Quality Logistics' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Total Quality Logistics' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Total Quality Logistics Customer Satisfaction Score by Age
Total Quality Logistics's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Total Quality Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
Total Quality Logistics Customer Satisfaction Score by Usage
Total Quality Logistics's Customer Satisfaction score was rated the highest by customers who have used Total Quality Logistics's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Total Quality Logistics Customer Satisfaction Score by Industry
Total Quality Logistics's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
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}Total Quality Logistics Customer Satisfaction vs. Competitors
Compared to its competitors, Total Quality Logistics's Customer Satisfaction score is rated right above XPO, and is preceded by Coyote Logistics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Macy's | 52% |
| C.H. Robinson | 50% |
| ABF Freight | 44% |
| Coyote Logistics | 43% |
| Total Quality Logistics | 43% |
| XPO | 37% |
| Rocket Companies | 29% |
| Con-way Freight | 0% |
| Enterprise Solutions | 0% |
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Total Quality Logistics Customer Service
2.1/5
Total Quality Logistics has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Total Quality Logistics's Customer Service
Address
4289 Ivy Pointe Blvd., Cincinnati, OH 45245
Website
https://www.tql.com/
Phone Number
513-831-2600
Total Quality Logistics's Social Links
Quick Insights into Total Quality Logistics Customer Service
Total Quality Logistics's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.
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Ranked Total Quality Logistics Customer Service the Highest
Ranked Total Quality Logistics Customer Service the Lowest
Total Quality Logistics Customer Service Score by Gender
Male customers rated Total Quality Logistics's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Total Quality Logistics Customer Service Score by Ethnicity
Total Quality Logistics's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Total Quality Logistics Customer Service Score by Age
Total Quality Logistics's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Total Quality Logistics Customer Service Score by Usage
Total Quality Logistics's Customer Service score was rated the highest by customers who have used Total Quality Logistics's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Total Quality Logistics Customer Service Score by Industry
Total Quality Logistics's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
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Total Quality Logistics Customer Service vs. Competitors
Compared to its competitors, Total Quality Logistics's Customer Service score is rated right above XPO, and is preceded by Rocket Companies.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABF Freight | 3.2/5 |
| Macy's | 2.9/5 |
| C.H. Robinson | 2.9/5 |
| Coyote Logistics | 2.9/5 |
| Rocket Companies | 2.6/5 |
| Total Quality Logistics | 2.1/5 |
| XPO | 2.1/5 |
| Con-way Freight | N/A |
| Enterprise Solutions | N/A |
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Total Quality Logistics as an Employer
3.6/5
Total Quality Logistics has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Total Quality Logistics scored a -32 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Total Quality Logistics would recommend the brand to a friend. ENPS measures how likely Total Quality Logistics employees would recommend working at Total Quality Logistics to a friend.
Net Promoter Score
-32
NPS Score
| 27% | Promoters |
|---|---|
| 14% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 43% | Promoters |
|---|---|
| 10% | Passive |
| 47% | Detractors |
