49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TrackVia
Marketing or Exec? Claim Your Free Account
About TrackVia's Brand
TrackVia is an online workflow software that helps businesses to build their own mobile and web applications to streamline their business processes. Among its major competitors, TrackVia is ranked in 1st place for NPS while K2 is 2nd, and Zoho is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
TrackVia Ranking
- #1 / 4 of its competitors
TrackVia NPS
TrackVia's Net Promoter Score (NPS) is a 49 with 65% Promoters, 19% Passives, and 16% Detractors. Net Promoter Score tracks whether TrackVia's customers would recommend using the product based on a scale of -100 to 100.
TrackVia Overall NPS
| 65% | Promoters |
|---|---|
| 19% | Passives |
| 16% | Detractors |
TrackVia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 47 | Aug 2020 | 47 |
Jul 2022 48 | Jul 2022 | 48 |
How Other Brands Compare
TrackVia is ranked first for NPS among its competitors. K2 and Appian come in second and third, with Intuit coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrackVia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TrackVia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrackVia Customer Loyalty vs. Competitors
Compared to its competitors, TrackVia's Customer Loyalty score is rated right above Intuit.
Unlock TrackVia Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TrackVia Customer Loyalty vs. Competitors data and gain insights into your customers today.
TrackVia Product Quality
4.1/5
TrackVia has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TrackVia's overall Product Quality score rated by its users and customers.
TrackVia Product Information
TrackVia serves markets in the United States, Australia, Canada, and United Kingdom. TrackVia supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
TrackVia’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.trackvia.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Application Development Software
Quality Management Software
Field Service Management (FSM) Software
Field Activity Management Software
Supply Chain Management Software
Platform as a Service (PaaS) Software
TrackVia Product Quality vs. Competitors
Compared to its competitors, TrackVia's Product Quality score is rated right above K2, and is preceded by Zoho.
Unlock TrackVia Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TrackVia Product Quality vs. Competitors data and gain insights into your customers today.
TrackVia Pricing
TrackVia ROI & Value For Money
3.7/5
TrackVia has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TrackVia's overall ROI score rated by its users and customers.
TrackVia Pricing Plans
TrackVia has a pricing structure that accommodates medium and large businesses. Starting from $6000/month, TrackVia uses a subscription model. For the users that are not ready to commit yet, TrackVia also offers a free trial.
Who Uses TrackVia?
Medium Businesses
Large Enterprises
TrackVia Pricing vs. Competitors
Compared to its competitors, TrackVia's ROI score is rated right above Intuit, and is preceded by Appian.
Unlock TrackVia ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TrackVia ROI vs. Competitors data and gain insights into your customers today.
TrackVia Customer Satisfaction (CSAT)
TrackVia Customer Satisfaction (CSAT) Score
100 / 100
TrackVia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TrackVia Customer Satisfaction vs. Competitors
Compared to its competitors, TrackVia's Customer Satisfaction score is rated right above Zoho.
Unlock TrackVia Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TrackVia Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TrackVia Customer Service
4/5
TrackVia has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TrackVia's overall Customer Service score rated by its users and customers.
About TrackVia's Customer Service
Address
1675 Larimer Street, Denver, CO 80202
Website
http://www.trackvia.com/
Phone Number
800-673-3302
TrackVia Customer Service vs. Competitors
Compared to its competitors, TrackVia's Customer Service score is rated right above Appian, and is preceded by Zoho.
Unlock TrackVia Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TrackVia Customer Service vs. Competitors data and gain insights into your customers today.
TrackVia as an Employer
2.9/5
TrackVia has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
TrackVia scored a 49 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TrackVia would recommend the brand to a friend. ENPS measures how likely TrackVia employees would recommend working at TrackVia to a friend.
Net Promoter Score
49
NPS Score
| 65% | Promoters |
|---|---|
| 19% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
