-4
NPS
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Transcom
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About Transcom's Brand
Transcom is a global customer experience specialist providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. Among its major competitors, Transcom is ranked in 6th place for NPS while TaskUs is 1st, and TP is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Transcom Ranking
- #4 / 4 of its competitors
Transcom NPS
Transcom's Net Promoter Score (NPS) is a -4 with 44% Promoters, 8% Passives, and 48% Detractors. Net Promoter Score tracks whether Transcom's customers would recommend using the product based on a scale of -100 to 100.
Transcom Overall NPS
| 44% | Promoters |
|---|---|
| 8% | Passives |
| 48% | Detractors |
Transcom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Dec 2022 8 | Dec 2022 | 8 |
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 6 | Mar 2023 | 6 |
May 2023 0 | May 2023 | 0 |
Oct 2023 -5 | Oct 2023 | -5 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 10 | Apr 2024 | 10 |
May 2025 3 | May 2025 | 3 |
Dec 2025 -1 | Dec 2025 | -1 |
Aug 2026 -4 | Aug 2026 | -4 |
How Other Brands Compare
Transcom is ranked #4 for NPS among its competitors. TaskUs and Concentrix come in first and second, with Foundever coming in at third.
Transcom |  Concentrix |  TaskUs |  Foundever | |
| Global Ranking | #- | #363 | #859 | #- |
| NPS | -4 | 16 | 34 | -2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $750.00M | $21.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transcom NPS by Gender
Female customers rated Transcom's NPS 68 points higher than Male customers.
Male
-34
Transcom's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
34
Transcom's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Transcom NPS by Ethnicity
Transcom's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Transcom Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Transcom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Transcom Customer Loyalty Score by Gender
Female customers rated Transcom's Customer Loyalty score 60% higher than Male customers.
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Male
40%
Yes
Female
100%
Yes
Transcom Customer Loyalty Score by Ethnicity
Transcom's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Transcom.
40
out of 100
Caucasian
Transcom Customer Loyalty Score by Industry
Transcom's Customer Loyalty score was rated 70% by Tech industry customers.
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Transcom Customer Loyalty vs. Competitors
Compared to its competitors, Transcom's Customer Loyalty score is rated right below Concentrix.
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Transcom Product Quality
3.5/5
Transcom has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Transcom Product Information
Transcom’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Transcom's product the highest.
- Website
- https://www.transcom.com
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into Transcom Product Quality
Transcom's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Transcom Product Quality the Highest
Ranked Transcom Product Quality the Lowest
Transcom Product Quality Score by Gender
Female customers rated Transcom's Product Quality score 1.8 stars higher than Male customers.
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Male
2/5
Female
3.8/5
Transcom Product Quality Score by Ethnicity
Transcom's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Transcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Transcom Product Quality Score by Industry
Transcom's Product Quality score was rated 3.1 stars by Tech industry customers.
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Transcom Product Quality vs. Competitors
Compared to its competitors, Transcom's Product Quality score is rated right above Foundever, and is preceded by Concentrix.
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Transcom Pricing
Transcom ROI & Value For Money
3.6/5
Transcom has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Transcom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Transcom ROI
Transcom's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Transcom ROI the Highest
Ranked Transcom ROI the Lowest
Transcom ROI Score by Gender
Female customers rated Transcom's ROI score 2.5 stars higher than Male customers.
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Male
2/5
Female
4.5/5
Transcom ROI Score by Ethnicity
Transcom's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Transcom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Transcom ROI Score by Industry
Transcom's ROI score was rated 3 stars by Tech industry customers.
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Transcom Pricing vs. Competitors
Compared to its competitors, Transcom's ROI score is rated right above Concentrix, and is preceded by Alorica.
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Transcom Customer Satisfaction (CSAT)
Transcom Customer Satisfaction (CSAT) Score
57 / 100
Transcom has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
19%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Transcom Customer Satisfaction
Transcom's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Transcom Customer Satisfaction the Highest
Ranked Transcom Customer Satisfaction the Lowest
Transcom Customer Satisfaction Score by Gender
Female customers rated Transcom's Customer Satisfaction score 34 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Transcom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Transcom's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Transcom.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Transcom Customer Satisfaction Score by Industry
Transcom's Customer Satisfaction score was rated 66 points by Tech industry customers.
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}Transcom Customer Satisfaction vs. Competitors
Compared to its competitors, Transcom's Customer Satisfaction score is rated right above Concentrix, and is preceded by TaskUs.
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Transcom Customer Service
3.5/5
Transcom has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Transcom's Customer Service
Address
Rålambsvägen 15, 112 59, Stockholm Sweden
Website
https://www.transcom.com
Transcom's Social Links
Quick Insights into Transcom Customer Service
Transcom's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Transcom Customer Service the Highest
Ranked Transcom Customer Service the Lowest
Transcom Customer Service Score by Gender
Female customers rated Transcom's Customer Service score 1.8 stars higher than Male customers.
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Male
2/5
Female
3.8/5
Transcom Customer Service Score by Ethnicity
Transcom's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Transcom.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Transcom Customer Service Score by Industry
Transcom's Customer Service score was rated 3 stars by Tech industry customers.
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Transcom Customer Service vs. Competitors
Compared to its competitors, Transcom's Customer Service score is rated right above Foundever, and is preceded by Concentrix.
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Transcom as an Employer
3.9/5
Transcom has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Transcom scored a -4 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Transcom would recommend the brand to a friend. ENPS measures how likely Transcom employees would recommend working at Transcom to a friend.
Net Promoter Score
-4
NPS Score
| 44% | Promoters |
|---|---|
| 8% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 49% | Promoters |
|---|---|
| 15% | Passive |
| 36% | Detractors |
