61
NPS
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Tredence
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About Tredence's Brand
Tredence provides actionable and quantifiable analytics solutions to marketing, sales and operational issues with a wide industry focus. Among its major competitors, Tredence is ranked in 1st place for NPS while Infosys is 2nd, and Mu Sigma Inc. is 3rd.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Tredence Ranking
- #1 / 4 of its competitors
Tredence NPS
Tredence's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Tredence's customers would recommend using the product based on a scale of -100 to 100.
Tredence Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Tredence NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -50 | Aug 2022 | -50 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
Sep 2023 40 | Sep 2023 | 40 |
Jan 2024 49 | Jan 2024 | 49 |
Mar 2025 57 | Mar 2025 | 57 |
Aug 2025 63 | Aug 2025 | 63 |
How Other Brands Compare
Tredence is ranked first for NPS among its competitors. Infosys and Mu Sigma Inc. come in second and third, with Uptake coming in at #4.
Tredence |  Infosys |  Mu Sigma Inc. |  Uptake | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | 61 | 15 | 0 | -42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $103.38B | $2.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tredence Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Tredence users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tredence Customer Loyalty vs. Competitors
Compared to its competitors, Tredence's Customer Loyalty score is rated right above Infosys.
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Tredence Product Quality
3.8/5
Tredence has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Tredence Product Information
Tredence’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.tredence.com
- Company Size
- 201-500 Employees
Industry
Consulting
Tredence Product Quality vs. Competitors
Compared to its competitors, Tredence's Product Quality score is rated right above Infosys.
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Tredence Pricing
Tredence ROI & Value For Money
3.7/5
Tredence has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Tredence Pricing vs. Competitors
Compared to its competitors, Tredence's ROI score is rated right above Infosys, and is preceded by Mu Sigma Inc..
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Tredence Customer Satisfaction (CSAT)
Tredence Customer Satisfaction (CSAT) Score
80 / 100
Tredence has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tredence Customer Satisfaction vs. Competitors
Compared to its competitors, Tredence's Customer Satisfaction score is rated right above Infosys.
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Tredence Customer Service
3.7/5
Tredence has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Tredence's Customer Service
Address
2479 E Bayshore Rd #175, Palo Alto, CA 94303
Website
http://www.tredence.com
Phone Number
1-(312) 517-0974
Tredence Customer Service vs. Competitors
Compared to its competitors, Tredence's Customer Service score is rated right above Uptake, and is preceded by Infosys.
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Tredence as an Employer
4.2/5
Tredence has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tredence scored a 61 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Tredence would recommend the brand to a friend. ENPS measures how likely Tredence employees would recommend working at Tredence to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 56% | Promoters |
|---|---|
| 27% | Passive |
| 17% | Detractors |
