Tropical Smoothie Cafe NPS & Customer Reviews

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Tropical Smoothie Cafe

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Tropical Smoothie Cafe

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About Tropical Smoothie Cafe's Brand

"Tropical Smoothie Cafe provides sandwiches, wraps, salads and soups." Among its major competitors, Tropical Smoothie Cafe is ranked in 5th place for NPS while Chick-fil-A is 1st, and QuikTrip is 2nd. Overall, Tropical Smoothie Cafe has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

77%

Customer Loyalty

3/5

Product Quality

2.8/5

Pricing

2.9/5

Customer Service

Tropical Smoothie Cafe Ranking

^#4 / 4 of its competitors

Tropical Smoothie Cafe NPS

Tropical Smoothie Cafe's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Tropical Smoothie Cafe's customers would recommend using the product based on a scale of -100 to 100.

Tropical Smoothie Cafe Overall NPS

-7

NPS

41%	Promoters
11%	Passives
48%	Detractors

Tropical Smoothie Cafe NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 -2	Oct 2024	-2
Dec 2024 -4	Dec 2024	-4
Jan 2025 -4	Jan 2025	-4
Feb 2025 -4	Feb 2025	-4
Mar 2025 -4	Mar 2025	-4
Apr 2025 -6	Apr 2025	-6
Jul 2025 -6	Jul 2025	-6
Sep 2025 -7	Sep 2025	-7
Oct 2025 -7	Oct 2025	-7
Nov 2025 -7	Nov 2025	-7
Dec 2025 -7	Dec 2025	-7
Jan 2026 -6	Jan 2026	-6

How Other Brands Compare

Tropical Smoothie Cafe is ranked #4 for NPS among its competitors. Chick-fil-A and QuikTrip come in first and second, with Jamba Juice coming in at third.

	Tropical Smoothie Cafe	Chick-fil-A	Jamba Juice	QuikTrip
Global Ranking	#-	#3	#287	#883
NPS	-7	55	16	44
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	-	-	$99.17M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tropical Smoothie Cafe NPS by Gender

Male customers rated Tropical Smoothie Cafe's NPS 13 points higher than Female customers.

Male

-7

Tropical Smoothie Cafe's NPS was rated -7 by Male customers on Comparably.

37%

Promoters

19%

Passives

44%

Detractors

Female

-20

Tropical Smoothie Cafe's NPS was rated -20 by Female customers on Comparably.

36%

Promoters

Passives

56%

Detractors

Tropical Smoothie Cafe NPS by Ethnicity

Tropical Smoothie Cafe's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -25	Caucasian	-25
Hispanic or Latino -50	Hispanic or Latino	-50
African American/Black 74	African American/Black	74
Other -100	Other	-100

Tropical Smoothie Cafe NPS by Age

Tropical Smoothie Cafe's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

47%

13%

40%

26-30

100%

31-35

33%

34%

33%

41-45

60%

40%

51-55

100%

66+

75%

25%

Tropical Smoothie Cafe NPS by Usage

Tropical Smoothie Cafe's NPS was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years -72	1 to 2 Years	-72
2 to 5 Years -21	2 to 5 Years	-21
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 66	Over 10 Years	66

Tropical Smoothie Cafe NPS vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's NPS is rated right above Panera Bread, and is preceded by Jimmy John's.

COMPANY		NPS Score
	Chick-fil-A	55
	QuikTrip	44
	Jamba Juice	16
	Jimmy John's	13
	Tropical Smoothie Cafe	-7
	Panera Bread	-12

Tropical Smoothie Cafe Customer Reviews

Out of the 7 Tropical Smoothie Cafe customer reviews 2 were positive and 5 were constructive. Tropical Smoothie Cafe customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Tropical Smoothie Cafe Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Tropical Smoothie Cafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Tropical Smoothie Cafe Customer Loyalty Score by Gender

Female customers rated Tropical Smoothie Cafe's Customer Loyalty score 6% higher than Male customers.

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Male

78%

Yes

Female

84%

Yes

Tropical Smoothie Cafe Customer Loyalty Score by Ethnicity

Tropical Smoothie Cafe's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Other

Tropical Smoothie Cafe Customer Loyalty Score by Age

Tropical Smoothie Cafe's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 70%	26-30	70%
31-35 100%	31-35	100%
41-45 100%	41-45	100%
51-55 100%	51-55	100%
66+ 100%	66+	100%

Tropical Smoothie Cafe Customer Loyalty Score by Usage

Tropical Smoothie Cafe's Customer Loyalty score was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	81%
2 to 5 Years	86%
5 to 10 Years	100%
Over 10 Years	100%

Tropical Smoothie Cafe Customer Loyalty Score by Industry

Tropical Smoothie Cafe's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Hospitality industry customers.

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Tech	89%
Accounting	87%
Architecture and Planning	100%
Business and Consumer Services	78%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	70%
Hospitality	70%

Tropical Smoothie Cafe Customer Loyalty vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's Customer Loyalty score is rated right above Jamba Juice, and is preceded by Jimmy John's.

COMPANY		Customer Loyalty Score
	QuikTrip	88%
	Chick-fil-A	87%
	Jimmy John's	78%
	Tropical Smoothie Cafe	77%
	Jamba Juice	76%
	Panera Bread	72%

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Tropical Smoothie Cafe Product Quality

3/5

Tropical Smoothie Cafe has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Tropical Smoothie Cafe Product Information

Tropical Smoothie Cafe’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Tropical Smoothie Cafe's product the highest. Reviewers from the Accounting industry rated Tropical Smoothie Cafe the lowest at 2.7.

Website: http://tropicalsmoothie.com/

Company Size: 201-500 Employees

Industry

Tech

Travel

Quick Insights into Tropical Smoothie Cafe Product Quality

Tropical Smoothie Cafe's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.

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Ranked Tropical Smoothie Cafe Product Quality the Highest

Architecture and Planning	5
66+	4.7
African American/Black	4.4

Ranked Tropical Smoothie Cafe Product Quality the Lowest

1 to 2 Years	2.2
26-30	1.5
Other	1.5

Tropical Smoothie Cafe Product Quality Score by Gender

Male customers rated Tropical Smoothie Cafe's Product Quality score 0.3 stars higher than Female customers.

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Male

3.2/5

Female

2.9/5

Tropical Smoothie Cafe Product Quality Score by Ethnicity

Tropical Smoothie Cafe's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 4.4	African American/Black	4.4
Other 1.5	Other	1.5

Tropical Smoothie Cafe Product Quality Score by Age

Tropical Smoothie Cafe's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 3.3	18-25	3.3
26-30 1.5	26-30	1.5
31-35 2.6	31-35	2.6
41-45 3.7	41-45	3.7
51-55 2.6	51-55	2.6
66+ 4.7	66+	4.7

Tropical Smoothie Cafe Product Quality Score by Usage

Tropical Smoothie Cafe's Product Quality score was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	2.2
2 to 5 Years	2.7
5 to 10 Years	3
Over 10 Years	4.1

Tropical Smoothie Cafe Product Quality Score by Industry

Tropical Smoothie Cafe's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.

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Tech	3.4
Accounting	2.7
Architecture and Planning	5
Business and Consumer Services	4.4
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	3.9
Hospitality	3.5

Tropical Smoothie Cafe Product Quality vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's Product Quality score is rated right below Panera Bread.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	QuikTrip	4/5
	Jamba Juice	3.7/5
	Jimmy John's	3.6/5
	Panera Bread	3/5
	Tropical Smoothie Cafe	3/5

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Tropical Smoothie Cafe Pricing

Tropical Smoothie Cafe ROI & Value For Money

2.8/5

Tropical Smoothie Cafe has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Tropical Smoothie Cafe Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Tropical Smoothie Cafe.

Quick Insights into Tropical Smoothie Cafe ROI

Tropical Smoothie Cafe's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.

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Ranked Tropical Smoothie Cafe ROI the Highest

Architecture and Planning	4.8
66+	4.6
African American/Black	4.3

Ranked Tropical Smoothie Cafe ROI the Lowest

1 to 2 Years	1.9
51-55	1.5
Other	1.5

Tropical Smoothie Cafe ROI Score by Gender

Male customers rated Tropical Smoothie Cafe's ROI score 0.2 stars higher than Female customers.

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Male

2.8/5

Female

2.6/5

Tropical Smoothie Cafe ROI Score by Ethnicity

Tropical Smoothie Cafe's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 4.3	African American/Black	4.3
Other 1.5	Other	1.5

Tropical Smoothie Cafe ROI Score by Age

Tropical Smoothie Cafe's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 1.5	26-30	1.5
31-35 2.5	31-35	2.5
41-45 3.7	41-45	3.7
51-55 1.5	51-55	1.5
66+ 4.6	66+	4.6

Tropical Smoothie Cafe ROI Score by Usage

Tropical Smoothie Cafe's ROI score was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	1.9
2 to 5 Years	2.5
5 to 10 Years	2.6
Over 10 Years	4.1

Tropical Smoothie Cafe ROI Score by Industry

Tropical Smoothie Cafe's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.7
Accounting	2.6
Architecture and Planning	4.8
Business and Consumer Services	4.2
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	2.4
Hospitality	2.6

Tropical Smoothie Cafe Pricing vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's ROI score is rated right above Panera Bread, and is preceded by Jimmy John's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	QuikTrip	3.9/5
	Jamba Juice	3.4/5
	Jimmy John's	3.3/5
	Tropical Smoothie Cafe	2.8/5
	Panera Bread	2.8/5

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Tropical Smoothie Cafe Customer Satisfaction (CSAT)

Tropical Smoothie Cafe Customer Satisfaction (CSAT) Score

53 / 100

Tropical Smoothie Cafe has an overall Customer Satisfaction score of 53 rated by its users and customers.

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Very Satisfied	36%
Satisfied	17%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	11%
Very Dissatisfied	30%

Very Satisfied

36%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Tropical Smoothie Cafe Customer Satisfaction

Tropical Smoothie Cafe's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 26-30.

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Ranked Tropical Smoothie Cafe Customer Satisfaction the Highest

66+	100%
Architecture and Planning	100%
African American/Black	88%

Ranked Tropical Smoothie Cafe Customer Satisfaction the Lowest

1 to 2 Years	13%
Other	13%
26-30	0%

Tropical Smoothie Cafe Customer Satisfaction Score by Gender

Male customers rated Tropical Smoothie Cafe's Customer Satisfaction score 12 points higher than Female customers.

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60 / 100

Male

	Very Satisfied	30%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	20%

48 / 100

Female

	Very Satisfied	48%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	14%
	Very Dissatisfied	35%

Tropical Smoothie Cafe Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Tropical Smoothie Cafe's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.

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53 / 100

Very Satisfied	37%
Satisfied	16%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	21%
Very Dissatisfied	21%

Very Satisfied

37%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

21%

CSAT according to Hispanic or Latino

Tropical Smoothie Cafe's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to African American/Black

Tropical Smoothie Cafe's Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100

Very Satisfied	88%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

88%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to Other

Tropical Smoothie Cafe's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.

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13 / 100

Very Satisfied	13%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	74%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

74%

Tropical Smoothie Cafe Customer Satisfaction Score by Age

Tropical Smoothie Cafe's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

55%

26-30

41-45

50%

51-55

33%

66+

100%

Tropical Smoothie Cafe Customer Satisfaction Score by Usage

Tropical Smoothie Cafe's Customer Satisfaction score was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	55
1 to 2 Years	13
2 to 5 Years	60
5 to 10 Years	51
Over 10 Years	80

Tropical Smoothie Cafe Customer Satisfaction Score by Industry

Tropical Smoothie Cafe's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	80
Accounting	67
Architecture and Planning	100
Government and Public Policy	67
Healthcare, Hospitals and Medicine	67

Tropical Smoothie Cafe Customer Satisfaction vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's Customer Satisfaction score is rated right below Panera Bread.

COMPANY		Customer Satisfaction (CSAT) Score
	Chick-fil-A	81%
	QuikTrip	80%
	Jamba Juice	72%
	Jimmy John's	67%
	Panera Bread	55%
	Tropical Smoothie Cafe	53%

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Tropical Smoothie Cafe Customer Service

2.9/5

Tropical Smoothie Cafe has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Tropical Smoothie Cafe's Customer Service

Address

5652 Meadowlane, Port Richey, FL 34652

Website

http://tropicalsmoothie.com/

Phone Number

7278357398

Quick Insights into Tropical Smoothie Cafe Customer Service

Tropical Smoothie Cafe's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.

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Ranked Tropical Smoothie Cafe Customer Service the Highest

Architecture and Planning	4.8
66+	4.6
African American/Black	4.4

Ranked Tropical Smoothie Cafe Customer Service the Lowest

1 to 2 Years	1.7
26-30	1.5
Other	1.5

Tropical Smoothie Cafe Customer Service Score by Gender

Tropical Smoothie Cafe's Customer Service score was rated 2.7 by both Female and Male customers on Comparably.

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Male

2.7/5

Female

2.7/5

Tropical Smoothie Cafe Customer Service Score by Ethnicity

Tropical Smoothie Cafe's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 4.4	African American/Black	4.4
Other 1.5	Other	1.5

Tropical Smoothie Cafe Customer Service Score by Age

Tropical Smoothie Cafe's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
26-30 1.5	26-30	1.5
31-35 2.6	31-35	2.6
41-45 3.2	41-45	3.2
51-55 1.8	51-55	1.8
66+ 4.6	66+	4.6

Tropical Smoothie Cafe Customer Service Score by Usage

Tropical Smoothie Cafe's Customer Service score was rated the highest by customers who have used Tropical Smoothie Cafe's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	1.7
2 to 5 Years	2.7
5 to 10 Years	2.4
Over 10 Years	4.1

Tropical Smoothie Cafe Customer Service Score by Industry

Tropical Smoothie Cafe's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Hospitality industry customers.

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Tech	3.6
Accounting	2.7
Architecture and Planning	4.8
Business and Consumer Services	4.5
Government and Public Policy	3.5
Healthcare, Hospitals and Medicine	2.3
Hospitality	2.1

Tropical Smoothie Cafe Customer Service vs. Competitors

Compared to its competitors, Tropical Smoothie Cafe's Customer Service score is rated right above Panera Bread, and is preceded by Jimmy John's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	QuikTrip	4/5
	Jamba Juice	3.6/5
	Jimmy John's	3.4/5
	Tropical Smoothie Cafe	2.9/5
	Panera Bread	2.9/5

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Tropical Smoothie Cafe as an Employer

2.4/5

Tropical Smoothie Cafe has a 2.4/5 stars for its overall company culture rated by their employees

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CEO of Tropical Smoothie Cafe

Mike Rotondo

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tropical Smoothie Cafe scored a -7 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Tropical Smoothie Cafe would recommend the brand to a friend. ENPS measures how likely Tropical Smoothie Cafe employees would recommend working at Tropical Smoothie Cafe to a friend.

Net Promoter Score

-7

NPS Score

41%	Promoters
11%	Passive
48%	Detractors

Employee Net Promoter Score

-70

eNPS Score

10%	Promoters
10%	Passive
80%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail