-5
NPS
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Turbonomic
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About Turbonomic's Brand
Among its major competitors, Turbonomic is ranked in 5th place for NPS while Workato is 1st, and VMware is 2nd.Their current valuation is $800.00M
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Turbonomic CMO
Tom Murphy
Tom Murphy serves as the Chief Marketing Officer of Turbonomic. Tom started at Turbonomic in Aug of 2017. Tom currently resides in the Greater Boston Area.
Turbonomic Ranking
- #4 / 4 of its competitors
Turbonomic NPS
Turbonomic's Net Promoter Score (NPS) is a -5 with 40% Promoters, 15% Passives, and 45% Detractors. Net Promoter Score tracks whether Turbonomic's customers would recommend using the product based on a scale of -100 to 100.
Turbonomic Overall NPS
| 40% | Promoters |
|---|---|
| 15% | Passives |
| 45% | Detractors |
Turbonomic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 49 | Mar 2022 | 49 |
May 2022 57 | May 2022 | 57 |
Oct 2022 22 | Oct 2022 | 22 |
Nov 2022 18 | Nov 2022 | 18 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 30 | Jan 2023 | 30 |
Apr 2023 22 | Apr 2023 | 22 |
Aug 2023 20 | Aug 2023 | 20 |
Feb 2024 13 | Feb 2024 | 13 |
May 2024 6 | May 2024 | 6 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 -5 | Oct 2024 | -5 |
How Other Brands Compare
Turbonomic is ranked #4 for NPS among its competitors. Workato and VMware come in first and second, with AppDynamics coming in at third. Among those competitors, it is the third most valued company behind AppDynamics.
Turbonomic |  VMware |  AppDynamics |  Workato | |
| Global Ranking | #- | #329 | #549 | #- |
| NPS | -5 | 31 | 22 | 79 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $800.00M | $61.27B | $222.59B | $300.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turbonomic NPS by Gender
Turbonomic's NPS was rated 17 by Male customers on Comparably.
Male
17
Turbonomic's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
Turbonomic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Turbonomic NPS vs. Competitors
Compared to its competitors, Turbonomic's NPS is rated right below Tricentis.
| COMPANY | NPS Score | |
|---|---|---|
| Workato | 79 |
| VMware | 31 |
| AppDynamics | 22 |
 | Tricentis | -1 |
| Turbonomic | -5 |
Turbonomic Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Turbonomic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Turbonomic Customer Loyalty Score by Gender
Turbonomic's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Turbonomic Customer Loyalty vs. Competitors
Compared to its competitors, Turbonomic's Customer Loyalty score is rated right below Tricentis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Workato | 87% |
| AppDynamics | 80% |
| VMware | 79% |
| Tricentis | 78% |
| Turbonomic | 66% |
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Turbonomic Product Quality
3.3/5
Turbonomic has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Turbonomic Product Information
Turbonomic’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://turbonomic.com
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Turbonomic Product Quality
Turbonomic's Product Quality score was rated highest by Male customers.
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Ranked Turbonomic Product Quality the Highest
Turbonomic Product Quality Score by Gender
Turbonomic's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Turbonomic Product Quality vs. Competitors
Compared to its competitors, Turbonomic's Product Quality score is rated right below Tricentis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Workato | 4.4/5 |
| VMware | 4/5 |
| AppDynamics | 4/5 |
| Tricentis | 3.6/5 |
| Turbonomic | 3.3/5 |
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Turbonomic Pricing
Turbonomic ROI & Value For Money
3.2/5
Turbonomic has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Turbonomic ROI
Turbonomic's ROI score was rated highest by Male customers.
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Ranked Turbonomic ROI the Highest
Turbonomic ROI Score by Gender
Turbonomic's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Turbonomic Pricing vs. Competitors
Compared to its competitors, Turbonomic's ROI score is rated right above Tricentis, and is preceded by VMware.
| COMPANY | Pricing Score | |
|---|---|---|
| Workato | 4.2/5 |
| AppDynamics | 4/5 |
| VMware | 3.8/5 |
| Turbonomic | 3.2/5 |
| Tricentis | 3.1/5 |
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Turbonomic Customer Satisfaction (CSAT)
Turbonomic Customer Satisfaction (CSAT) Score
44 / 100
Turbonomic has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
25%
Satisfied
19%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
12%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turbonomic Customer Satisfaction
Turbonomic's Customer Satisfaction score was rated highest by Male customers.
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Ranked Turbonomic Customer Satisfaction the Highest
Turbonomic Customer Satisfaction Score by Gender
Turbonomic's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Turbonomic Customer Satisfaction vs. Competitors
Compared to its competitors, Turbonomic's Customer Satisfaction score is rated right below Tricentis.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Workato | 100% |
| VMware | 76% |
| AppDynamics | 74% |
| Tricentis | 50% |
| Turbonomic | 44% |
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Turbonomic Customer Service
3.3/5
Turbonomic has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Turbonomic's Customer Service
Website
http://turbonomic.com
Quick Insights into Turbonomic Customer Service
Turbonomic's Customer Service score was rated highest by Male customers.
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Ranked Turbonomic Customer Service the Highest
Turbonomic Customer Service Score by Gender
Turbonomic's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Turbonomic Customer Service vs. Competitors
Compared to its competitors, Turbonomic's Customer Service score is rated right below Tricentis.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workato | 4.2/5 |
| VMware | 3.8/5 |
| AppDynamics | 3.7/5 |
| Tricentis | 3.3/5 |
| Turbonomic | 3.3/5 |
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Turbonomic as an Employer
3.8/5
Turbonomic has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Turbonomic scored a -5 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Turbonomic would recommend the brand to a friend. ENPS measures how likely Turbonomic employees would recommend working at Turbonomic to a friend.
Net Promoter Score
-5
NPS Score
| 40% | Promoters |
|---|---|
| 15% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
