6
NPS
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Turner Construction Company
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About Turner Construction Company's Brand
Among its major competitors, Turner Construction Company is ranked in 5th place for NPS while Hochtief is 1st, and Skanska is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Turner Construction Company Ranking
- #4 / 4 of its competitors
Turner Construction Company NPS
Turner Construction Company's Net Promoter Score (NPS) is a 6 with 53% Promoters, 0% Passives, and 47% Detractors. Net Promoter Score tracks whether Turner Construction Company's customers would recommend using the product based on a scale of -100 to 100.
Turner Construction Company Overall NPS
| 53% | Promoters |
|---|---|
| 0% | Passives |
| 47% | Detractors |
Turner Construction Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Oct 2023 -43 | Oct 2023 | -43 |
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 -9 | Apr 2024 | -9 |
May 2024 0 | May 2024 | 0 |
Oct 2024 7 | Oct 2024 | 7 |
Feb 2025 7 | Feb 2025 | 7 |
How Other Brands Compare
Turner Construction Company is ranked #4 for NPS among its competitors. Hochtief and Skanska come in first and second, with AECOM coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Turner Construction Company NPS by Gender
Male customers rated Turner Construction Company's NPS 100 points higher than Female customers.
Male
100
Turner Construction Company's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
0
Turner Construction Company's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Turner Construction Company NPS by Ethnicity
Turner Construction Company's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Turner Construction Company NPS by Age
Turner Construction Company's NPS was rated 34 points by customers ages 56-60 on Comparably.
Turner Construction Company NPS by Usage
Turner Construction Company's NPS was rated 100 points by customers who have used Turner Construction Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Turner Construction Company NPS vs. Competitors
Compared to its competitors, Turner Construction Company's NPS is rated right below Gilbane Building Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Hochtief | 100 |
 | Skanska | 28 |
 | AECOM | 12 |
 | Gilbane Building Company | 12 |
| Turner Construction Company | 6 |
Turner Construction Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Turner Construction Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Turner Construction Company Customer Loyalty Score by Gender
Male customers rated Turner Construction Company's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
Turner Construction Company Customer Loyalty Score by Ethnicity
Turner Construction Company's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Turner Construction Company.
100
out of 100
African American/Black
Turner Construction Company Customer Loyalty Score by Age
Turner Construction Company's Customer Loyalty score was rated 70% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
Turner Construction Company Customer Loyalty Score by Usage
Turner Construction Company's Customer Loyalty score was rated 100% by customers who have used Turner Construction Company's products/services for Over 10 Years.
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Turner Construction Company Customer Loyalty Score by Industry
Turner Construction Company's Customer Loyalty score was rated 70% by Construction industry customers.
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Turner Construction Company Customer Loyalty vs. Competitors
Compared to its competitors, Turner Construction Company's Customer Loyalty score is rated right below AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hochtief | 100% |
| Gilbane Building Company | 75% |
| Skanska | 69% |
| AECOM | 68% |
| Turner Construction Company | 54% |
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Turner Construction Company Product Quality
3.2/5
Turner Construction Company has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Turner Construction Company Product Information
Turner Construction Company’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Turner Construction Company's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Construction
Quick Insights into Turner Construction Company Product Quality
Turner Construction Company's Product Quality score was rated highest by customers who have used Turner Construction Company's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Turner Construction Company Product Quality the Highest
Ranked Turner Construction Company Product Quality the Lowest
Turner Construction Company Product Quality Score by Gender
Male customers rated Turner Construction Company's Product Quality score 0.7 stars higher than Female customers.
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Male
4.3/5
Female
3.6/5
Turner Construction Company Product Quality Score by Ethnicity
Turner Construction Company's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Turner Construction Company Product Quality Score by Age
Turner Construction Company's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.
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3
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| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
Turner Construction Company Product Quality Score by Usage
Turner Construction Company's Product Quality score was rated 5 stars by customers who have used Turner Construction Company's products/services for Over 10 Years.
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Turner Construction Company Product Quality Score by Industry
Turner Construction Company's Product Quality score was rated 3.1 stars by Construction industry customers.
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Turner Construction Company Product Quality vs. Competitors
Compared to its competitors, Turner Construction Company's Product Quality score is rated right below Gilbane Building Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hochtief | 5/5 |
| AECOM | 3.8/5 |
| Skanska | 3.6/5 |
| Gilbane Building Company | 3.6/5 |
| Turner Construction Company | 3.2/5 |
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Turner Construction Company Pricing
Turner Construction Company ROI & Value For Money
2.9/5
Turner Construction Company has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Turner Construction Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Turner Construction Company ROI
Turner Construction Company's ROI score was rated highest by customers who have used Turner Construction Company's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Turner Construction Company ROI the Highest
Ranked Turner Construction Company ROI the Lowest
Turner Construction Company ROI Score by Gender
Male customers rated Turner Construction Company's ROI score 0.9 stars higher than Female customers.
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Male
4.1/5
Female
3.2/5
Turner Construction Company ROI Score by Ethnicity
Turner Construction Company's ROI score was rated 4.4 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Turner Construction Company ROI Score by Age
Turner Construction Company's ROI score was rated 4.1 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.1 | 56-60 | 4.1 |
Turner Construction Company ROI Score by Usage
Turner Construction Company's ROI score was rated 5 stars by customers who have used Turner Construction Company's products/services for Over 10 Years.
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Turner Construction Company ROI Score by Industry
Turner Construction Company's ROI score was rated 3.1 stars by Construction industry customers.
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Turner Construction Company Pricing vs. Competitors
Compared to its competitors, Turner Construction Company's ROI score is rated right below Gilbane Building Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Hochtief | 5/5 |
| AECOM | 3.7/5 |
| Skanska | 3.7/5 |
| Gilbane Building Company | 3.2/5 |
| Turner Construction Company | 2.9/5 |
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Turner Construction Company Customer Satisfaction (CSAT)
Turner Construction Company Customer Satisfaction (CSAT) Score
59 / 100
Turner Construction Company has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
33%
Satisfied
26%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Turner Construction Company Customer Satisfaction
Turner Construction Company's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Female customers.
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Ranked Turner Construction Company Customer Satisfaction the Highest
Ranked Turner Construction Company Customer Satisfaction the Lowest
Turner Construction Company Customer Satisfaction Score by Gender
Male customers rated Turner Construction Company's Customer Satisfaction score 25 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Turner Construction Company Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Turner Construction Company's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Turner Construction Company Customer Satisfaction Score by Age
Turner Construction Company's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Turner Construction Company Customer Satisfaction Score by Usage
Turner Construction Company's Customer Satisfaction score was rated 100 points by customers who have used Turner Construction Company's products/services for Over 10 Years.
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Turner Construction Company Customer Satisfaction Score by Industry
Turner Construction Company's Customer Satisfaction score was rated 67 points by Construction industry customers.
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"label": "Construction",
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}Turner Construction Company Customer Satisfaction vs. Competitors
Compared to its competitors, Turner Construction Company's Customer Satisfaction score is rated right above Gilbane Building Company, and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hochtief | 100% |
| Skanska | 71% |
| AECOM | 64% |
| Turner Construction Company | 59% |
| Gilbane Building Company | 55% |
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Turner Construction Company Customer Service
3/5
Turner Construction Company has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Turner Construction Company's Customer Service
Website
http://www.turnerconstruction.com/
Quick Insights into Turner Construction Company Customer Service
Turner Construction Company's Customer Service score was rated highest by customers who have used Turner Construction Company's products/services for Over 10 Years, and rated lowest by Female customers.
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Ranked Turner Construction Company Customer Service the Highest
Ranked Turner Construction Company Customer Service the Lowest
Turner Construction Company Customer Service Score by Gender
Male customers rated Turner Construction Company's Customer Service score 0.8 stars higher than Female customers.
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Male
4/5
Female
3.2/5
Turner Construction Company Customer Service Score by Ethnicity
Turner Construction Company's Customer Service score was rated 4.2 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.2 | African American/Black | 4.2 |
Turner Construction Company Customer Service Score by Age
Turner Construction Company's Customer Service score was rated 4.1 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.1 | 56-60 | 4.1 |
Turner Construction Company Customer Service Score by Usage
Turner Construction Company's Customer Service score was rated 5 stars by customers who have used Turner Construction Company's products/services for Over 10 Years.
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Turner Construction Company Customer Service Score by Industry
Turner Construction Company's Customer Service score was rated 3 stars by Construction industry customers.
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Turner Construction Company Customer Service vs. Competitors
Compared to its competitors, Turner Construction Company's Customer Service score is rated right below Gilbane Building Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hochtief | 4.5/5 |
| AECOM | 3.8/5 |
| Skanska | 3.6/5 |
| Gilbane Building Company | 3/5 |
| Turner Construction Company | 3/5 |
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Turner Construction Company as an Employer
4.5/5
Turner Construction Company has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Turner Construction Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Turner Construction Company scored a 6 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Turner Construction Company would recommend the brand to a friend. ENPS measures how likely Turner Construction Company employees would recommend working at Turner Construction Company to a friend.
Net Promoter Score
6
NPS Score
| 53% | Promoters |
|---|---|
| 0% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
