100
NPS
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TVision
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About TVision's Brand
TVision is the leader in TV performance metrics - using cutting edge technology to measure what was once unmeasurable - how people really watch TV. Among its major competitors, TVision is ranked in 1st place for NPS while Nielsen is 2nd, and Rokt is 3rd.Their current valuation is $65.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TVision Ranking
- #1 / 4 of its competitors
TVision NPS
TVision's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TVision's customers would recommend using the product based on a scale of -100 to 100.
TVision Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TVision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
How Other Brands Compare
TVision is ranked first for NPS among its competitors. Nielsen and comScore come in second and third, with iSpot.tv coming in at #4. Among those competitors, it is the lowest valued company behind Nielsen.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVision NPS vs. Competitors
Compared to its competitors, TVision's NPS is rated right above Nielsen.
| COMPANY | NPS Score | |
|---|---|---|
| TVision | 100 |
 | Nielsen | 11 |
 | Rokt | 7 |
 | Viant | 0 |
 | Moat | 0 |
 | FocusVision | N/A |
 | 4C Insights | N/A |
 | comScore | -9 |
 | Samba TV | -16 |
 | iSpot.tv | -34 |
 | CivicScience | -100 |
 | clypd, Inc. | -100 |
TVision Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TVision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TVision Customer Loyalty vs. Competitors
Compared to its competitors, TVision's Customer Loyalty score is rated right above Nielsen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TVision | 100% |
| Nielsen | 76% |
| Viant | 76% |
| Rokt | 66% |
| Samba TV | 60% |
| iSpot.tv | 53% |
| comScore | 50% |
| Moat | N/A |
| CivicScience | N/A |
| clypd, Inc. | N/A |
| FocusVision | N/A |
| 4C Insights | N/A |
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TVision Product Quality
5/5
TVision has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TVision Product Information
TVision’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
TVision Product Quality vs. Competitors
Compared to its competitors, TVision's Product Quality score is rated right above Viant.
| COMPANY | Product Quality Score | |
|---|---|---|
| TVision | 5/5 |
| Viant | 4.1/5 |
| Rokt | 3.9/5 |
| Nielsen | 3.8/5 |
| comScore | 3.4/5 |
| Samba TV | 3.1/5 |
| iSpot.tv | 3/5 |
| CivicScience | 1.5/5 |
| clypd, Inc. | 1.5/5 |
| Moat | N/A |
| FocusVision | N/A |
| 4C Insights | N/A |
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TVision Pricing
TVision ROI & Value For Money
5/5
TVision has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TVision Pricing vs. Competitors
Compared to its competitors, TVision's ROI score is rated right above Viant.
| COMPANY | Pricing Score | |
|---|---|---|
| TVision | 5/5 |
| Viant | 3.8/5 |
| Nielsen | 3.6/5 |
| Rokt | 3.6/5 |
| comScore | 3.2/5 |
| Samba TV | 2.9/5 |
| iSpot.tv | 2.7/5 |
| CivicScience | 1.5/5 |
| clypd, Inc. | 1.5/5 |
| Moat | N/A |
| FocusVision | N/A |
| 4C Insights | N/A |
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TVision Customer Satisfaction (CSAT)
TVision Customer Satisfaction (CSAT) Score
100 / 100
TVision has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TVision Customer Satisfaction vs. Competitors
Compared to its competitors, TVision's Customer Satisfaction score is rated right above Nielsen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TVision | 100% |
| Nielsen | 72% |
| Viant | 67% |
| iSpot.tv | 67% |
| Rokt | 64% |
| comScore | 40% |
| Samba TV | 40% |
| Moat | 0% |
| CivicScience | 0% |
| clypd, Inc. | 0% |
| FocusVision | 0% |
| 4C Insights | 0% |
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TVision Customer Service
5/5
TVision has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TVision's Customer Service
Address
450 Lexington Ave, New York City, NY 10017
Website
http://www.tvisioninsights.com/
Phone Number
347.913.7028
TVision's Social Links
TVision Customer Service vs. Competitors
Compared to its competitors, TVision's Customer Service score is rated right above Viant.
| COMPANY | Customer Service Score | |
|---|---|---|
| TVision | 5/5 |
| Viant | 4.2/5 |
| Rokt | 3.9/5 |
| Nielsen | 3.7/5 |
| comScore | 3.5/5 |
| iSpot.tv | 3/5 |
| Samba TV | 3/5 |
| clypd, Inc. | 1.5/5 |
| Moat | N/A |
| CivicScience | N/A |
| FocusVision | N/A |
| 4C Insights | N/A |
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Consumer vs. Employees
TVision scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of TVision would recommend the brand to a friend. ENPS measures how likely TVision employees would recommend working at TVision to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
