0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
U.S. News & World Report
Marketing or Exec? Claim Your Free Account
About U.S. News & World Report's Brand
U.S. News & World Report is a multifaceted digital media company dedicated to helping consumers, business leaders and policy officials make important decisions in their lives. We use world-class data and technology to publish independent reporting, rankings, journalism and advice that has earned the trust of our readers and users for nearly 90 years. Our platforms on usnews.com include Education, Health, Money, Travel, Cars, News and 360 Reviews. Among its major competitors, U.S. News & World Report is ranked in 6th place for NPS while Axios, Inc. is 1st, and Dotdash is 2nd.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
U.S. News & World Report Ranking
- #4 / 4 of its competitors
U.S. News & World Report NPS
U.S. News & World Report's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether U.S. News & World Report's customers would recommend using the product based on a scale of -100 to 100.
U.S. News & World Report Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
U.S. News & World Report NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
May 2023 -50 | May 2023 | -50 |
Feb 2024 -20 | Feb 2024 | -20 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
U.S. News & World Report is ranked #4 for NPS among its competitors. Axios, Inc. and Dotdash come in first and second, with Red Ventures coming in at third.
U.S. News & World Report |  Dotdash |  Red Ventures |  Axios, Inc. | |
| Global Ranking | #- | #962 | #- | #- |
| NPS | 0 | 44 | 28 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. News & World Report NPS by Usage
U.S. News & World Report's NPS was rated 100 points by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
U.S. News & World Report NPS vs. Competitors
Compared to its competitors, U.S. News & World Report's NPS is rated right below Business Insider.
| COMPANY | NPS Score | |
|---|---|---|
| Axios, Inc. | 100 |
| Dotdash | 44 |
| Red Ventures | 28 |
 | Politico | 4 |
 | Business Insider | 0 |
| U.S. News & World Report | 0 |
U.S. News & World Report Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of U.S. News & World Report users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
U.S. News & World Report Customer Loyalty Score by Usage
U.S. News & World Report's Customer Loyalty score was rated 100% by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
U.S. News & World Report Customer Loyalty vs. Competitors
Compared to its competitors, U.S. News & World Report's Customer Loyalty score is rated right above Red Ventures, and is preceded by Dotdash.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Axios, Inc. | 100% |
| Dotdash | 74% |
| U.S. News & World Report | 73% |
| Red Ventures | 69% |
| Business Insider | 69% |
| Politico | 51% |
Unlock U.S. News & World Report Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full U.S. News & World Report Customer Loyalty vs. Competitors data and gain insights into your customers today.
U.S. News & World Report Product Quality
4.1/5
U.S. News & World Report has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. News & World Report's overall Product Quality score rated by its users and customers.
U.S. News & World Report Product Information
U.S. News & World Report’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.usnews.com
- Company Size
- 201-500 Employees
Industry
Education
Media and Entertainment
Quick Insights into U.S. News & World Report Product Quality
U.S. News & World Report's Product Quality score was rated highest by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked U.S. News & World Report's Product Quality.
Ranked U.S. News & World Report Product Quality the Highest
U.S. News & World Report Product Quality Score by Usage
U.S. News & World Report's Product Quality score was rated 5 stars by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
U.S. News & World Report Product Quality vs. Competitors
Compared to its competitors, U.S. News & World Report's Product Quality score is rated right above Red Ventures, and is preceded by Axios, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Axios, Inc. | 5/5 |
| U.S. News & World Report | 4.1/5 |
| Red Ventures | 3.8/5 |
| Dotdash | 3.7/5 |
| Politico | 3.5/5 |
| Business Insider | 3.2/5 |
Unlock U.S. News & World Report Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full U.S. News & World Report Product Quality vs. Competitors data and gain insights into your customers today.
U.S. News & World Report Pricing
U.S. News & World Report ROI & Value For Money
4.2/5
U.S. News & World Report has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. News & World Report's overall ROI score rated by its users and customers.
Quick Insights into U.S. News & World Report ROI
U.S. News & World Report's ROI score was rated highest by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked U.S. News & World Report's ROI score.
Ranked U.S. News & World Report ROI the Highest
U.S. News & World Report ROI Score by Usage
U.S. News & World Report's ROI score was rated 5 stars by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
U.S. News & World Report Pricing vs. Competitors
Compared to its competitors, U.S. News & World Report's ROI score is rated right above Red Ventures, and is preceded by Axios, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Axios, Inc. | 5/5 |
| U.S. News & World Report | 4.2/5 |
| Red Ventures | 3.9/5 |
| Politico | 3.7/5 |
| Dotdash | 3.6/5 |
| Business Insider | 3.5/5 |
Unlock U.S. News & World Report ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full U.S. News & World Report ROI vs. Competitors data and gain insights into your customers today.
U.S. News & World Report Customer Satisfaction (CSAT)
U.S. News & World Report Customer Satisfaction (CSAT) Score
75 / 100
U.S. News & World Report has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into U.S. News & World Report Customer Satisfaction
U.S. News & World Report's Customer Satisfaction score was rated highest by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked U.S. News & World Report's Customer Satisfaction.
Ranked U.S. News & World Report Customer Satisfaction the Highest
U.S. News & World Report Customer Satisfaction Score by Usage
U.S. News & World Report's Customer Satisfaction score was rated 67 points by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
U.S. News & World Report Customer Satisfaction vs. Competitors
Compared to its competitors, U.S. News & World Report's Customer Satisfaction score is rated right above Red Ventures.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| U.S. News & World Report | 75% |
| Red Ventures | 71% |
| Politico | 63% |
| Dotdash | 60% |
| Business Insider | 57% |
| Axios, Inc. | 0% |
Unlock U.S. News & World Report Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full U.S. News & World Report Customer Satisfaction vs. Competitors data and gain insights into your customers today.
U.S. News & World Report Customer Service
4.1/5
U.S. News & World Report has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock U.S. News & World Report's overall Customer Service score rated by its users and customers.
About U.S. News & World Report's Customer Service
Address
1050 Thomas Jefferson St NW, Washington, DC 20007
Website
http://www.usnews.com
U.S. News & World Report's Social Links
Quick Insights into U.S. News & World Report Customer Service
U.S. News & World Report's Customer Service score was rated highest by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked U.S. News & World Report's Customer Service score.
Ranked U.S. News & World Report Customer Service the Highest
U.S. News & World Report Customer Service Score by Usage
U.S. News & World Report's Customer Service score was rated 5 stars by customers who have used U.S. News & World Report's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
U.S. News & World Report Customer Service vs. Competitors
Compared to its competitors, U.S. News & World Report's Customer Service score is rated right above Dotdash, and is preceded by Axios, Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Axios, Inc. | 5/5 |
| U.S. News & World Report | 4.1/5 |
| Dotdash | 4.1/5 |
| Red Ventures | 3.9/5 |
| Politico | 3.6/5 |
| Business Insider | 3.6/5 |
Unlock U.S. News & World Report Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full U.S. News & World Report Customer Service vs. Competitors data and gain insights into your customers today.
U.S. News & World Report as an Employer
2.5/5
U.S. News & World Report has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of U.S. News & World Report
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
U.S. News & World Report scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. News & World Report would recommend the brand to a friend. ENPS measures how likely U.S. News & World Report employees would recommend working at U.S. News & World Report to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
