Ubiquity NPS & Customer Reviews

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Ubiquity

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Ubiquity

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About Ubiquity's Brand

Ubiquity Global Services is a business process outsourcing (BPO) organization headquartered in New York City. Among its major competitors, Ubiquity is ranked in 4th place for NPS while Tata is 1st, and Zendesk is 2nd.Their current valuation is $18.16B

Brand at a Glance

85%

Customer Loyalty

4.2/5

Product Quality

3.8/5

Pricing

3.7/5

Customer Service

Ubiquity Ranking

^#3 / 4 of its competitors

Ubiquity NPS

Ubiquity's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Ubiquity's customers would recommend using the product based on a scale of -100 to 100.

Ubiquity Overall NPS

NPS

57%	Promoters
14%	Passives
29%	Detractors

Ubiquity NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2021 0	Oct 2021	0
Jun 2022 -33	Jun 2022	-33
Jul 2023 0	Jul 2023	0
May 2024 20	May 2024	20
Jan 2025 17	Jan 2025	17
Nov 2025 29	Nov 2025	29

How Other Brands Compare

Ubiquity is ranked third for NPS among its competitors. Zendesk and Computer Generated Solutions come in first and second, with Atento coming in at #4. Among those competitors, it is the most valued company.

	Ubiquity	Zendesk	Computer Generated Solutions	Atento
Global Ranking	#-	#509	#-	#-
NPS	28	41	33	13
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$18.16B	$9.63B	$317.75M	$24.10M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ubiquity NPS vs. Competitors

Compared to its competitors, Ubiquity's NPS is rated right above Atento, and is preceded by Computer Generated Solutions.

COMPANY		NPS Score
	Tata	82
	Zendesk	41
	Computer Generated Solutions	33
	Ubiquity	28
	Atento	13
	Lily Gulik	N/A

Ubiquity Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Ubiquity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Ubiquity Customer Loyalty vs. Competitors

Compared to its competitors, Ubiquity's Customer Loyalty score is rated right above Zendesk, and is preceded by Tata.

COMPANY		Customer Loyalty Score
	Computer Generated Solutions	100%
	Tata	87%
	Ubiquity	85%
	Zendesk	81%
	Atento	69%
	Lily Gulik	N/A

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Ubiquity Product Quality

4.2/5

Ubiquity has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Ubiquity Product Information

Ubiquity’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website: https://www.ubiquitygs.com/

Company Size: 1,001-5,000 Employees

Ubiquity Product Quality vs. Competitors

Compared to its competitors, Ubiquity's Product Quality score is rated right above Zendesk, and is preceded by Tata.

COMPANY		Product Quality Score
	Tata	4.5/5
	Ubiquity	4.2/5
	Zendesk	4.2/5
	Computer Generated Solutions	3.8/5
	Atento	2.7/5
	Lily Gulik	N/A

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Ubiquity Pricing

Ubiquity ROI & Value For Money

3.8/5

Ubiquity has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Ubiquity Pricing vs. Competitors

Compared to its competitors, Ubiquity's ROI score is rated right above Computer Generated Solutions, and is preceded by Zendesk.

COMPANY		Pricing Score
	Tata	4.6/5
	Zendesk	4/5
	Ubiquity	3.8/5
	Computer Generated Solutions	3.6/5
	Atento	2.8/5
	Lily Gulik	N/A

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Ubiquity Customer Satisfaction (CSAT)

Ubiquity Customer Satisfaction (CSAT) Score

100 / 100

Ubiquity has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Ubiquity Customer Satisfaction vs. Competitors

Compared to its competitors, Ubiquity's Customer Satisfaction score is rated right above Zendesk, and is preceded by Computer Generated Solutions.

COMPANY		Customer Satisfaction (CSAT) Score
	Tata	100%
	Computer Generated Solutions	100%
	Ubiquity	100%
	Zendesk	81%
	Atento	46%
	Lily Gulik	0%

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Ubiquity Customer Service

3.7/5

Ubiquity has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Ubiquity's Customer Service

Address

90 Park Avenue, 17th Floor, New York City, NY 10016

Website

https://www.ubiquitygs.com/

Phone Number

8553382789

Ubiquity's Social Links

Ubiquity Customer Service vs. Competitors

Compared to its competitors, Ubiquity's Customer Service score is rated right above Computer Generated Solutions, and is preceded by Zendesk.

COMPANY		Customer Service Score
	Tata	4.3/5
	Zendesk	4/5
	Ubiquity	3.7/5
	Computer Generated Solutions	3.3/5
	Atento	2.6/5
	Lily Gulik	N/A

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Ubiquity as an Employer

4.1/5

Ubiquity has a 4.1/5 stars for its overall company culture rated by their employees

top

CEO of Ubiquity

Matt Nyren

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ubiquity scored a 28 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Ubiquity would recommend the brand to a friend. ENPS measures how likely Ubiquity employees would recommend working at Ubiquity to a friend.

Net Promoter Score

NPS Score

57%	Promoters
14%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
10%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail