-30
NPS
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Umpqua Bank
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About Umpqua Bank's Brand
"Umpqua Bank provide commercial retail banking and brokerage services to corporate, institutional and individual customers." Among its major competitors, Umpqua Bank is ranked in 4th place for NPS while Pinnacle Financial Partners is 1st, and Wells Fargo is 2nd.Their current market cap is $3.89B
Brand at a Glance
70%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.1/5
Customer Service
Umpqua Bank Ranking
- #4 / 4 of its competitors
Umpqua Bank NPS
Umpqua Bank's Net Promoter Score (NPS) is a -30 with 29% Promoters, 12% Passives, and 59% Detractors. Net Promoter Score tracks whether Umpqua Bank's customers would recommend using the product based on a scale of -100 to 100.
Umpqua Bank Overall NPS
| 29% | Promoters |
|---|---|
| 12% | Passives |
| 59% | Detractors |
Umpqua Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -33 | Jul 2024 | -33 |
Sep 2024 -31 | Sep 2024 | -31 |
Oct 2024 -31 | Oct 2024 | -31 |
Nov 2024 -29 | Nov 2024 | -29 |
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -30 | Feb 2025 | -30 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -32 | Apr 2025 | -32 |
May 2025 -32 | May 2025 | -32 |
Jun 2025 -30 | Jun 2025 | -30 |
Aug 2025 -31 | Aug 2025 | -31 |
How Other Brands Compare
Umpqua Bank is ranked #4 for NPS among its competitors. Pinnacle Financial Partners and Wells Fargo come in first and second, with Banc of California coming in at third. Among those competitors, it is the third most valued company behind Wells Fargo.
Umpqua Bank |  Wells Fargo |  Pinnacle Financial Partners |  Banc of California | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -30 | 7 | 42 | -5 |
| Valuation Updated every 24 hours for public companies | $3.89B | $156.41B | $6.87B | $949.98M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Umpqua Bank NPS by Gender
Male customers rated Umpqua Bank's NPS 22 points higher than Female customers.
Male
-55
Umpqua Bank's NPS was rated -55 by Male customers on Comparably.
20%
Promoters
5%
Passives
75%
Detractors
Female
-77
Umpqua Bank's NPS was rated -77 by Female customers on Comparably.
9%
Promoters
5%
Passives
86%
Detractors
Umpqua Bank NPS by Ethnicity
Umpqua Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -56 | Other | -56 |
Umpqua Bank NPS by Age
Umpqua Bank's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Umpqua Bank NPS by Usage
Umpqua Bank's NPS was rated the highest by customers who have used Umpqua Bank's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -64 | Less than 1 Year | -64 |
1 to 2 Years -72 | 1 to 2 Years | -72 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -58 | Over 10 Years | -58 |
Umpqua Bank NPS vs. Competitors
Compared to its competitors, Umpqua Bank's NPS is rated right above HomeStreet, and is preceded by Banc of California.
| COMPANY | NPS Score | |
|---|---|---|
| Pinnacle Financial Partners | 42 |
| Wells Fargo | 7 |
 | Orrstown Financial Services | N/A |
| Banc of California | -5 |
| Umpqua Bank | -30 |
 | HomeStreet | -50 |
Umpqua Bank Customer Reviews
Out of the 8 Umpqua Bank customer reviews 3 were positive and 5 were constructive. Umpqua Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Umpqua Bank Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Umpqua Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Umpqua Bank Customer Loyalty Score by Gender
Male customers rated Umpqua Bank's Customer Loyalty score 3% higher than Female customers.
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Male
69%
Yes
Female
66%
Yes
Umpqua Bank Customer Loyalty Score by Ethnicity
Umpqua Bank's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Umpqua Bank Customer Loyalty Score by Age
Umpqua Bank's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 55% | 41-45 | 55% |
51-55 78% | 51-55 | 78% |
56-60 82% | 56-60 | 82% |
61-65 82% | 61-65 | 82% |
66+ 55% | 66+ | 55% |
Umpqua Bank Customer Loyalty Score by Usage
Umpqua Bank's Customer Loyalty score was rated the highest by customers who have used Umpqua Bank's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Umpqua Bank Customer Loyalty Score by Industry
Umpqua Bank's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Umpqua Bank Customer Loyalty vs. Competitors
Compared to its competitors, Umpqua Bank's Customer Loyalty score is rated right above HomeStreet, and is preceded by Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Banc of California | 87% |
| Pinnacle Financial Partners | 76% |
| Wells Fargo | 71% |
| Umpqua Bank | 70% |
| HomeStreet | 54% |
| Orrstown Financial Services | N/A |
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Umpqua Bank Product Quality
2.3/5
Umpqua Bank has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Umpqua Bank Product Information
Umpqua Bank’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Umpqua Bank's product the highest. Reviewers from the Real Estate industry rated Umpqua Bank the lowest at 1.5.
- Website
- http://umpquabank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Umpqua Bank Product Quality
Umpqua Bank's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Real Estate industry.
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Ranked Umpqua Bank Product Quality the Highest
Ranked Umpqua Bank Product Quality the Lowest
Umpqua Bank Product Quality Score by Gender
Male customers rated Umpqua Bank's Product Quality score 0.4 stars higher than Female customers.
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Male
2/5
Female
1.6/5
Umpqua Bank Product Quality Score by Ethnicity
Umpqua Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.8 | Other | 1.8 |
Umpqua Bank Product Quality Score by Age
Umpqua Bank's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 3.6 | 41-45 | 3.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Umpqua Bank Product Quality Score by Usage
Umpqua Bank's Product Quality score was rated the highest by customers who have used Umpqua Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Umpqua Bank Product Quality Score by Industry
Umpqua Bank's Product Quality score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Umpqua Bank Product Quality vs. Competitors
Compared to its competitors, Umpqua Bank's Product Quality score is rated right above HomeStreet, and is preceded by Banc of California.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.2/5 |
| Wells Fargo | 3.4/5 |
| Banc of California | 2.8/5 |
| Umpqua Bank | 2.3/5 |
| HomeStreet | 1.8/5 |
| Orrstown Financial Services | N/A |
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Umpqua Bank Pricing
Umpqua Bank ROI & Value For Money
2.4/5
Umpqua Bank has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Umpqua Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Real Estate industry think that they had the lowest ROI from Umpqua Bank.
Quick Insights into Umpqua Bank ROI
Umpqua Bank's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.
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Ranked Umpqua Bank ROI the Highest
Ranked Umpqua Bank ROI the Lowest
Umpqua Bank ROI Score by Gender
Male customers rated Umpqua Bank's ROI score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Umpqua Bank ROI Score by Ethnicity
Umpqua Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2 | Other | 2 |
Umpqua Bank ROI Score by Age
Umpqua Bank's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 3.5 | 41-45 | 3.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Umpqua Bank ROI Score by Usage
Umpqua Bank's ROI score was rated the highest by customers who have used Umpqua Bank's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Umpqua Bank ROI Score by Industry
Umpqua Bank's ROI score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Umpqua Bank Pricing vs. Competitors
Compared to its competitors, Umpqua Bank's ROI score is rated right above HomeStreet, and is preceded by Banc of California.
| COMPANY | Pricing Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.2/5 |
| Wells Fargo | 3.4/5 |
| Banc of California | 2.6/5 |
| Umpqua Bank | 2.4/5 |
| HomeStreet | 1.8/5 |
| Orrstown Financial Services | N/A |
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Umpqua Bank Customer Satisfaction (CSAT)
Umpqua Bank Customer Satisfaction (CSAT) Score
35 / 100
Umpqua Bank has an overall Customer Satisfaction score of 35 rated by its users and customers.
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Very Satisfied
19%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Umpqua Bank Customer Satisfaction
Umpqua Bank's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 61-65.
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Ranked Umpqua Bank Customer Satisfaction the Highest
Ranked Umpqua Bank Customer Satisfaction the Lowest
Umpqua Bank Customer Satisfaction Score by Gender
Male customers rated Umpqua Bank's Customer Satisfaction score 13 points higher than Female customers.
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32 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 11% | |
Very Dissatisfied | 53% |
19 / 100
FemaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 24% | |
Very Dissatisfied | 52% |
Umpqua Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Umpqua Bank's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
21%
Very Dissatisfied
61%
CSAT according to Asian or Pacific Islander
Umpqua Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Umpqua Bank's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
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22 / 100
Very Satisfied
22%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
23%
Very Dissatisfied
44%
Umpqua Bank Customer Satisfaction Score by Age
Umpqua Bank's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 34% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 22% |
Umpqua Bank Customer Satisfaction Score by Usage
Umpqua Bank's Customer Satisfaction score was rated the highest by customers who have used Umpqua Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Umpqua Bank Customer Satisfaction Score by Industry
Umpqua Bank's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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}Umpqua Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Umpqua Bank's Customer Satisfaction score is rated right above HomeStreet, and is preceded by Banc of California.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pinnacle Financial Partners | 92% |
| Wells Fargo | 60% |
| Banc of California | 46% |
| Umpqua Bank | 35% |
| HomeStreet | 30% |
| Orrstown Financial Services | 0% |
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Umpqua Bank Customer Service
2.1/5
Umpqua Bank has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Umpqua Bank's Customer Service
Address
Walnut Creek, OH
Website
http://umpquabank.com/
Quick Insights into Umpqua Bank Customer Service
Umpqua Bank's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.
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Ranked Umpqua Bank Customer Service the Highest
Ranked Umpqua Bank Customer Service the Lowest
Umpqua Bank Customer Service Score by Gender
Male customers rated Umpqua Bank's Customer Service score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Umpqua Bank Customer Service Score by Ethnicity
Umpqua Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 1.9 | Other | 1.9 |
Umpqua Bank Customer Service Score by Age
Umpqua Bank's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 3.8 | 41-45 | 3.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Umpqua Bank Customer Service Score by Usage
Umpqua Bank's Customer Service score was rated the highest by customers who have used Umpqua Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Umpqua Bank Customer Service Score by Industry
Umpqua Bank's Customer Service score was rated the highest by Tech industry customers, and the lowest by Real Estate industry customers.
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Umpqua Bank Customer Service vs. Competitors
Compared to its competitors, Umpqua Bank's Customer Service score is rated right above HomeStreet, and is preceded by Banc of California.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.4/5 |
| Wells Fargo | 3.5/5 |
| Banc of California | 2.8/5 |
| Umpqua Bank | 2.1/5 |
| HomeStreet | 2.1/5 |
| Orrstown Financial Services | N/A |
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Umpqua Bank as an Employer
3.4/5
Umpqua Bank has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Umpqua Bank scored a -30 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Umpqua Bank would recommend the brand to a friend. ENPS measures how likely Umpqua Bank employees would recommend working at Umpqua Bank to a friend.
Net Promoter Score
-30
NPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 33% | Promoters |
|---|---|
| 18% | Passive |
| 49% | Detractors |
