-34
NPS
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United Community Banks
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About United Community Banks' Brand
United Community Banks, Inc. is the third-largest traditional bank holding company in Georgia. Among its major competitors, United Community Banks is ranked in 5th place for NPS while First National Bank is 1st, and Synovus Financial Corp. is 2nd.Their current market cap is $2.97B
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.7/5
Customer Service
United Community Banks Ranking
- #4 / 4 of its competitors
United Community Banks NPS
United Community Banks's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether United Community Banks's customers would recommend using the product based on a scale of -100 to 100.
United Community Banks Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
United Community Banks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Aug 2023 0 | Aug 2023 | 0 |
Aug 2024 -33 | Aug 2024 | -33 |
How Other Brands Compare
United Community Banks is ranked #4 for NPS among its competitors. First National Bank and Synovus Financial Corp. come in first and second, with Bank OZK coming in at third. Among those competitors, it is the lowest valued company behind Synovus Financial Corp..
United Community Banks |  Bank OZK |  First National Bank |  Synovus Financial Corp. | |
| Global Ranking | #- | #766 | #992 | #- |
| NPS | -34 | 20 | 46 | 31 |
| Valuation Updated every 24 hours for public companies | $2.97B | $4.94B | $4.38B | $6.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Community Banks NPS vs. Competitors
Compared to its competitors, United Community Banks's NPS is rated right above Green Bank, and is preceded by Bay Bank.
| COMPANY | NPS Score | |
|---|---|---|
| First National Bank | 46 |
| Synovus Financial Corp. | 31 |
| Bank OZK | 20 |
 | BOK Financial Corporation | 13 |
 | United Financial Bancorp | N/A |
 | Bay Bank | N/A |
| United Community Banks | -34 |
 | Green Bank | -100 |
United Community Banks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of United Community Banks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Community Banks Customer Loyalty vs. Competitors
Compared to its competitors, United Community Banks's Customer Loyalty score is rated right above Green Bank, and is preceded by BOK Financial Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First National Bank | 90% |
| Synovus Financial Corp. | 80% |
| Bank OZK | 80% |
| BOK Financial Corporation | 69% |
| United Community Banks | 55% |
| Green Bank | 10% |
| United Financial Bancorp | N/A |
| Bay Bank | N/A |
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United Community Banks Product Quality
2.2/5
United Community Banks has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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United Community Banks Product Information
United Community Banks’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.ucbi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
United Community Banks Product Quality vs. Competitors
Compared to its competitors, United Community Banks's Product Quality score is rated right above Green Bank, and is preceded by BOK Financial Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| First National Bank | 4.1/5 |
| Synovus Financial Corp. | 3.5/5 |
| Bank OZK | 3.5/5 |
| BOK Financial Corporation | 3/5 |
| United Community Banks | 2.2/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
| Bay Bank | N/A |
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United Community Banks Pricing
United Community Banks ROI & Value For Money
2.2/5
United Community Banks has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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United Community Banks Pricing vs. Competitors
Compared to its competitors, United Community Banks's ROI score is rated right above Green Bank, and is preceded by BOK Financial Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| First National Bank | 3.7/5 |
| Synovus Financial Corp. | 3.4/5 |
| Bank OZK | 3.4/5 |
| BOK Financial Corporation | 3.2/5 |
| United Community Banks | 2.2/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
| Bay Bank | N/A |
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United Community Banks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Community Banks Customer Satisfaction vs. Competitors
Compared to its competitors, United Community Banks's Customer Satisfaction score is rated right above Green Bank, and is preceded by BOK Financial Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Synovus Financial Corp. | 84% |
| First National Bank | 83% |
| Bank OZK | 58% |
| BOK Financial Corporation | 36% |
| United Community Banks | 0% |
| Green Bank | 0% |
| United Financial Bancorp | 0% |
| Bay Bank | 0% |
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United Community Banks Customer Service
2.7/5
United Community Banks has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About United Community Banks's Customer Service
Address
P.O. Box 398 Blairsville, Blairsville, GA
Website
http://www.ucbi.com
Phone Number
(404) 479-1255
United Community Banks Customer Service vs. Competitors
Compared to its competitors, United Community Banks's Customer Service score is rated right above BOK Financial Corporation, and is preceded by Synovus Financial Corp..
| COMPANY | Customer Service Score | |
|---|---|---|
| First National Bank | 3.9/5 |
| Bank OZK | 3.6/5 |
| Synovus Financial Corp. | 3.3/5 |
| United Community Banks | 2.7/5 |
| BOK Financial Corporation | 2.4/5 |
| Green Bank | 1.5/5 |
| United Financial Bancorp | N/A |
| Bay Bank | N/A |
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United Community Banks as an Employer
2.9/5
United Community Banks has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of United Community Banks
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
United Community Banks scored a -34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of United Community Banks would recommend the brand to a friend. ENPS measures how likely United Community Banks employees would recommend working at United Community Banks to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 8% | Promoters |
|---|---|
| 34% | Passive |
| 58% | Detractors |
