100
NPS
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USAJOBS
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About USAJOBS' Brand
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations. Among its major competitors, USAJOBS is ranked in 1st place for NPS while LinkedIn is 2nd, and Monster is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
USAJOBS Ranking
- #1 / 4 of its competitors
USAJOBS NPS
USAJOBS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether USAJOBS's customers would recommend using the product based on a scale of -100 to 100.
USAJOBS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
USAJOBS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
USAJOBS is ranked first for NPS among its competitors. LinkedIn and Monster come in second and third, with Indeed.com coming in at #4.
USAJOBS |  LinkedIn |  Indeed.com |  Monster | |
| Global Ranking | #- | #29 | #253 | #- |
| NPS | 100 | 33 | 3 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $86.63B | $47.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
USAJOBS NPS vs. Competitors
Compared to its competitors, USAJOBS's NPS is rated right above LinkedIn.
| COMPANY | NPS Score | |
|---|---|---|
| USAJOBS | 100 |
| 33 | |
| Monster | 20 |
| Indeed.com | 3 |
 | CareerBuilder | -6 |
USAJOBS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of USAJOBS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
USAJOBS Customer Loyalty vs. Competitors
Compared to its competitors, USAJOBS's Customer Loyalty score is rated right above LinkedIn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAJOBS | 100% |
| 85% | |
| Indeed.com | 78% |
| Monster | 76% |
| CareerBuilder | 69% |
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USAJOBS Product Quality
5/5
USAJOBS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock USAJOBS' overall Product Quality score rated by its users and customers.
USAJOBS Product Information
USAJOBS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.usajobs.gov/
- Company Size
- 5,001-10,000 Employees
USAJOBS Product Quality vs. Competitors
Compared to its competitors, USAJOBS's Product Quality score is rated right above LinkedIn.
| COMPANY | Product Quality Score | |
|---|---|---|
| USAJOBS | 5/5 |
| 4/5 | |
| Monster | 3.7/5 |
| Indeed.com | 3.3/5 |
| CareerBuilder | 3.1/5 |
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USAJOBS Pricing
USAJOBS ROI & Value For Money
5/5
USAJOBS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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USAJOBS Pricing vs. Competitors
Compared to its competitors, USAJOBS's ROI score is rated right above LinkedIn.
| COMPANY | Pricing Score | |
|---|---|---|
| USAJOBS | 5/5 |
| 3.7/5 | |
| Monster | 3.7/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
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USAJOBS Customer Satisfaction (CSAT)
USAJOBS Customer Satisfaction (CSAT) Score
100 / 100
USAJOBS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
USAJOBS Customer Satisfaction vs. Competitors
Compared to its competitors, USAJOBS's Customer Satisfaction score is rated right above LinkedIn.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USAJOBS | 100% |
| 76% | |
| Monster | 71% |
| Indeed.com | 58% |
| CareerBuilder | 50% |
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USAJOBS Customer Service
5/5
USAJOBS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About USAJOBS's Customer Service
Address
Washington, DC
Website
https://www.usajobs.gov/
USAJOBS Customer Service vs. Competitors
Compared to its competitors, USAJOBS's Customer Service score is rated right above Monster.
| COMPANY | Customer Service Score | |
|---|---|---|
| USAJOBS | 5/5 |
| Monster | 3.8/5 |
| 3.7/5 | |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
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