-28
NPS
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Veem
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About Veem's Brand
Veem is a next generation platform for business-to-business payments. Among its major competitors, Veem is ranked in 3rd place for NPS while Ripple is 1st, and PayStand is 2nd.Their current valuation is $150.00M
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Veem Ranking
- #3 / 4 of its competitors
Veem NPS
Veem's Net Promoter Score (NPS) is a -28 with 28% Promoters, 16% Passives, and 56% Detractors. Net Promoter Score tracks whether Veem's customers would recommend using the product based on a scale of -100 to 100.
Veem Overall NPS
| 28% | Promoters |
|---|---|
| 16% | Passives |
| 56% | Detractors |
Veem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -18 | May 2023 | -18 |
Jun 2023 -18 | Jun 2023 | -18 |
Jul 2023 -18 | Jul 2023 | -18 |
Aug 2023 -20 | Aug 2023 | -20 |
Sep 2023 -21 | Sep 2023 | -21 |
Jan 2024 -24 | Jan 2024 | -24 |
Mar 2024 -28 | Mar 2024 | -28 |
Jun 2024 -24 | Jun 2024 | -24 |
Jul 2024 -27 | Jul 2024 | -27 |
Feb 2025 -27 | Feb 2025 | -27 |
Mar 2025 -27 | Mar 2025 | -27 |
Aug 2025 -28 | Aug 2025 | -28 |
How Other Brands Compare
Veem is ranked third for NPS among its competitors. Ripple and PayStand come in first and second, with BlueSnap coming in at #4. Among those competitors, it is the third most valued company behind Ripple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veem NPS by Gender
Female customers rated Veem's NPS 8 points higher than Male customers.
Male
-23
Veem's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
-15
Veem's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Veem NPS by Ethnicity
Veem's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Veem NPS by Usage
Veem's NPS was rated the highest by customers who have used Veem's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
Veem Customer Reviews
Out of the 3 Veem customer reviews 1 was positive and 2 were constructive. Veem customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Veem Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Veem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veem Customer Loyalty Score by Gender
Female customers rated Veem's Customer Loyalty score 9% higher than Male customers.
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Male
40%
Yes
Female
49%
Yes
Veem Customer Loyalty Score by Ethnicity
Veem's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veem.
33
out of 100
Caucasian
Veem Customer Loyalty Score by Usage
Veem's Customer Loyalty score was rated the highest by customers who have used Veem's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veem Customer Loyalty vs. Competitors
Compared to its competitors, Veem's Customer Loyalty score is rated right above BlueSnap, and is preceded by PayStand.
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VS
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Veem Product Quality
2.8/5
Veem has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Veem Product Information
Veem’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.veem.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into Veem Product Quality
Veem's Product Quality score was rated highest by customers who have used Veem's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Veem Product Quality the Highest
Ranked Veem Product Quality the Lowest
Veem Product Quality Score by Gender
Female customers rated Veem's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Veem.
Male
1.9/5
Female
2.5/5
Veem Product Quality Score by Ethnicity
Veem's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Veem Product Quality Score by Usage
Veem's Product Quality score was rated the highest by customers who have used Veem's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Veem Product Quality vs. Competitors
Compared to its competitors, Veem's Product Quality score is rated right above BlueSnap, and is preceded by PayStand.
Unlock Veem Product Quality vs. Competitors Data
VS
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Veem Pricing
Veem ROI & Value For Money
2.7/5
Veem has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Veem ROI
Veem's ROI score was rated highest by customers who have used Veem's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Veem ROI the Highest
Ranked Veem ROI the Lowest
Veem ROI Score by Gender
Female customers rated Veem's ROI score 0.2 stars higher than Male customers.
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Male
2.4/5
Female
2.6/5
Veem ROI Score by Ethnicity
Veem's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Veem ROI Score by Usage
Veem's ROI score was rated the highest by customers who have used Veem's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veem Pricing vs. Competitors
Compared to its competitors, Veem's ROI score is rated right above WePay, and is preceded by BlueSnap.
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VS
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Veem Customer Satisfaction (CSAT)
Veem Customer Satisfaction (CSAT) Score
33 / 100
Veem has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
14%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veem Customer Satisfaction
Veem's Customer Satisfaction score was rated highest by customers who have used Veem's products/services for 1 to 2 Years, and rated lowest by customers who have used Veem's products/services for Less than 1 Year.
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Ranked Veem Customer Satisfaction the Highest
Ranked Veem Customer Satisfaction the Lowest
Veem Customer Satisfaction Score by Gender
Female customers rated Veem's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Veem.
40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Veem Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veem's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Veem.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
Veem Customer Satisfaction Score by Usage
Veem's Customer Satisfaction score was rated the highest by customers who have used Veem's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Veem Customer Satisfaction vs. Competitors
Compared to its competitors, Veem's Customer Satisfaction score is rated right above WePay, and is preceded by PayStand.
Unlock Veem Customer Satisfaction vs. Competitors Data
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Veem Customer Service
2.6/5
Veem has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Veem's Customer Service
Address
50 Osgood Place, Suite 220, San Francisco, CA 94133
Website
http://www.veem.com
Phone Number
6132774694
Quick Insights into Veem Customer Service
Veem's Customer Service score was rated highest by customers who have used Veem's products/services for Less than 1 Year, and rated lowest by customers who have used Veem's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Veem's Customer Service score.
Ranked Veem Customer Service the Highest
Ranked Veem Customer Service the Lowest
Veem Customer Service Score by Gender
Female customers rated Veem's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Veem.
Male
2.4/5
Female
2.8/5
Veem Customer Service Score by Ethnicity
Veem's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veem.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Veem Customer Service Score by Usage
Veem's Customer Service score was rated the highest by customers who have used Veem's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Veem Customer Service vs. Competitors
Compared to its competitors, Veem's Customer Service score is rated right above BlueSnap, and is preceded by PayStand.
Unlock Veem Customer Service vs. Competitors Data
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Veem as an Employer
4.6/5
Veem has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Veem scored a -28 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Veem would recommend the brand to a friend. ENPS measures how likely Veem employees would recommend working at Veem to a friend.
Net Promoter Score
-28
NPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
