-39
NPS
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BlueSnap
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About BlueSnap's Brand
BlueSnap provides a global All-in-One Payment Platform designed to accelerate commerce for B2B and B2C businesses so they can accept payments a better way. Among its major competitors, BlueSnap is ranked in 7th place for NPS while Authorize.Net is 1st, and Stripe is 2nd.Their current valuation is $550.00M
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
BlueSnap Ranking
- #4 / 4 of its competitors
BlueSnap NPS
BlueSnap's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether BlueSnap's customers would recommend using the product based on a scale of -100 to 100.
BlueSnap Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
BlueSnap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Nov 2021 -66 | Nov 2021 | -66 |
Jan 2022 -25 | Jan 2022 | -25 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -17 | Oct 2022 | -17 |
Mar 2023 -29 | Mar 2023 | -29 |
Feb 2024 -37 | Feb 2024 | -37 |
How Other Brands Compare
BlueSnap is ranked #4 for NPS among its competitors. Stripe and Adyen come in first and second, with PayPal coming in at third. Among those competitors, it is the lowest valued company behind PayPal.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueSnap Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of BlueSnap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BlueSnap Customer Loyalty vs. Competitors
Compared to its competitors, BlueSnap's Customer Loyalty score is rated right below Braintree.
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BlueSnap Product Quality
2.8/5
BlueSnap has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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BlueSnap Product Information
BlueSnap’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://home.bluesnap.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
BlueSnap Product Quality vs. Competitors
Compared to its competitors, BlueSnap's Product Quality score is rated right below Braintree.
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BlueSnap Pricing
BlueSnap ROI & Value For Money
2.8/5
BlueSnap has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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BlueSnap Pricing vs. Competitors
Compared to its competitors, BlueSnap's ROI score is rated right below Braintree.
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BlueSnap Customer Satisfaction (CSAT)
BlueSnap Customer Satisfaction (CSAT) Score
50 / 100
BlueSnap has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueSnap Customer Satisfaction vs. Competitors
Compared to its competitors, BlueSnap's Customer Satisfaction score is rated right above 2Checkout, and is preceded by Authorize.Net.
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BlueSnap Customer Service
2.6/5
BlueSnap has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About BlueSnap's Customer Service
Address
Watermill Center, 800 South Street, Suite 640, Waltham, MA 02453
Website
http://home.bluesnap.com
Phone Number
7817905013
BlueSnap's Social Links
BlueSnap Customer Service vs. Competitors
Compared to its competitors, BlueSnap's Customer Service score is rated right below Braintree.
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BlueSnap as an Employer
3.8/5
BlueSnap has a 3.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
BlueSnap scored a -39 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueSnap would recommend the brand to a friend. ENPS measures how likely BlueSnap employees would recommend working at BlueSnap to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
