21
NPS
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Veggie Grill
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About Veggie Grill's Brand
Veggie Grill, a West Coast restaurant, provides plant-based food including hot sandwiches and burgers, entr e salads, soups and deserts. Among its major competitors, Veggie Grill is ranked in 4th place for NPS while Chick-fil-A is 1st, and Famous Dave's of America is 2nd.Their current valuation is $150.00M
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Veggie Grill CMO
Leah Smith
Leah Smith serves as the Chief Marketing Officer of Veggie Grill, Inc.. Leah started at Veggie Grill, Inc. in January of 2018. Leah currently resides in Greater Los Angeles Area.
Veggie Grill Ranking
- #4 / 4 of its competitors
Veggie Grill NPS
Veggie Grill's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether Veggie Grill's customers would recommend using the product based on a scale of -100 to 100.
Veggie Grill Overall NPS
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
Veggie Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 30 | Mar 2022 | 30 |
Apr 2022 36 | Apr 2022 | 36 |
May 2022 33 | May 2022 | 33 |
Aug 2022 25 | Aug 2022 | 25 |
Sep 2022 33 | Sep 2022 | 33 |
Dec 2022 26 | Dec 2022 | 26 |
Feb 2023 30 | Feb 2023 | 30 |
Mar 2023 19 | Mar 2023 | 19 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 20 | May 2023 | 20 |
Sep 2023 20 | Sep 2023 | 20 |
May 2024 21 | May 2024 | 21 |
How Other Brands Compare
Veggie Grill is ranked #4 for NPS among its competitors. Chick-fil-A and Famous Dave's of America come in first and second, with Yum! Brands coming in at third. Among those competitors, it is the third most valued company behind Yum! Brands.
Veggie Grill |  Chick-fil-A |  Yum! Brands |  Famous Dave's of America | |
| Global Ranking | #- | #3 | #136 | #- |
| NPS | 21 | 55 | 24 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | - | $32.46B | $43.59M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veggie Grill NPS by Gender
Veggie Grill's NPS was rated 0 by Male customers on Comparably.
Male
0
Veggie Grill's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Veggie Grill's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Veggie Grill NPS by Usage
Veggie Grill's NPS was rated 67 points by customers who have used Veggie Grill's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Veggie Grill NPS vs. Competitors
Compared to its competitors, Veggie Grill's NPS is rated right above Fogo de Chao, and is preceded by Yum! Brands.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
| Famous Dave's of America | 25 |
| Yum! Brands | 24 |
| Veggie Grill | 21 |
 | Fogo de Chao | 5 |
 | Creative IT | N/A |
 | Just Salad | -34 |
Veggie Grill Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Veggie Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veggie Grill Customer Loyalty Score by Gender
Veggie Grill's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Veggie Grill Customer Loyalty Score by Usage
Veggie Grill's Customer Loyalty score was rated 100% by customers who have used Veggie Grill's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veggie Grill Customer Loyalty vs. Competitors
Compared to its competitors, Veggie Grill's Customer Loyalty score is rated right above Fogo de Chao, and is preceded by Yum! Brands.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| Yum! Brands | 74% |
| Veggie Grill | 68% |
| Fogo de Chao | 67% |
| Famous Dave's of America | 60% |
| Just Salad | 60% |
| Creative IT | N/A |
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Veggie Grill Product Quality
3.9/5
Veggie Grill has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Veggie Grill Product Information
Veggie Grill’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.veggiegrill.com
- Company Size
- 501-1,000 Employees
Industry
Consumer Services
Food and Beverages
Quick Insights into Veggie Grill Product Quality
Veggie Grill's Product Quality score was rated highest by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Ranked Veggie Grill Product Quality the Highest
Veggie Grill Product Quality Score by Gender
Veggie Grill's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Veggie Grill Product Quality Score by Usage
Veggie Grill's Product Quality score was rated 4.3 stars by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Veggie Grill Product Quality vs. Competitors
Compared to its competitors, Veggie Grill's Product Quality score is rated right above Yum! Brands, and is preceded by Chick-fil-A.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Veggie Grill | 3.9/5 |
| Yum! Brands | 3.6/5 |
| Famous Dave's of America | 3.5/5 |
| Fogo de Chao | 3.4/5 |
| Just Salad | 2.9/5 |
| Creative IT | N/A |
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Veggie Grill Pricing
Veggie Grill ROI & Value For Money
3.8/5
Veggie Grill has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Veggie Grill ROI
Veggie Grill's ROI score was rated highest by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Ranked Veggie Grill ROI the Highest
Veggie Grill ROI Score by Gender
Veggie Grill's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Veggie Grill ROI Score by Usage
Veggie Grill's ROI score was rated 3.8 stars by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Veggie Grill Pricing vs. Competitors
Compared to its competitors, Veggie Grill's ROI score is rated right above Yum! Brands, and is preceded by Chick-fil-A.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Veggie Grill | 3.8/5 |
| Yum! Brands | 3.6/5 |
| Fogo de Chao | 3.2/5 |
| Famous Dave's of America | 3.2/5 |
| Just Salad | 2.9/5 |
| Creative IT | N/A |
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Veggie Grill Customer Satisfaction (CSAT)
Veggie Grill Customer Satisfaction (CSAT) Score
70 / 100
Veggie Grill has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
65%
Satisfied
5%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Veggie Grill Customer Satisfaction vs. Competitors
Compared to its competitors, Veggie Grill's Customer Satisfaction score is rated right above Fogo de Chao, and is preceded by Yum! Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chick-fil-A | 81% |
| Famous Dave's of America | 75% |
| Yum! Brands | 75% |
| Veggie Grill | 70% |
| Fogo de Chao | 62% |
| Just Salad | 40% |
| Creative IT | 0% |
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Veggie Grill Customer Service
4/5
Veggie Grill has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Veggie Grill's Customer Service
Address
2025 Wilshire Blvd, Santa Monica, CA
Website
http://www.veggiegrill.com
Phone Number
323-822-7575
Quick Insights into Veggie Grill Customer Service
Veggie Grill's Customer Service score was rated highest by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Ranked Veggie Grill Customer Service the Highest
Veggie Grill Customer Service Score by Gender
Veggie Grill's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Veggie Grill Customer Service Score by Usage
Veggie Grill's Customer Service score was rated 4.3 stars by customers who have used Veggie Grill's products/services for 2 to 5 Years.
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Veggie Grill Customer Service vs. Competitors
Compared to its competitors, Veggie Grill's Customer Service score is rated right above Yum! Brands, and is preceded by Chick-fil-A.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Veggie Grill | 4/5 |
| Yum! Brands | 3.6/5 |
| Fogo de Chao | 3.3/5 |
| Famous Dave's of America | 3.1/5 |
| Just Salad | 2.8/5 |
| Creative IT | N/A |
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Veggie Grill as an Employer
2.8/5
Veggie Grill has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Veggie Grill scored a 21 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Veggie Grill would recommend the brand to a friend. ENPS measures how likely Veggie Grill employees would recommend working at Veggie Grill to a friend.
Net Promoter Score
21
NPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
