25
NPS
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Famous Dave's of America
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About Famous Dave's of America's Brand
This is where Famous Dave's the BEST barbeque place in the world shares our BBQ pins! Among its major competitors, Famous Dave's of America is ranked in 2nd place for NPS while Texas Roadhouse is 1st, and Veggie Grill is 3rd.Their current market cap is $43.59M
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Famous Dave's of America Ranking
- #2 / 4 of its competitors
Famous Dave's of America NPS
Famous Dave's of America's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Famous Dave's of America's customers would recommend using the product based on a scale of -100 to 100.
Famous Dave's of America Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Famous Dave's of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Sep 2024 33 | Sep 2024 | 33 |
Dec 2025 25 | Dec 2025 | 25 |
How Other Brands Compare
Famous Dave's of America is ranked second for NPS among its competitors. Texas Roadhouse and Darden Restaurants come in first and third, with Olive Garden coming in at #4. Among those competitors, it is the lowest valued company behind Darden Restaurants.
Famous Dave's of America |  Darden Restaurants |  Olive Garden |  Texas Roadhouse | |
| Global Ranking | #- | #342 | #429 | #439 |
| NPS | 25 | 20 | 6 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $43.59M | $18.85B | $18.78B | $6.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Famous Dave's of America NPS vs. Competitors
Compared to its competitors, Famous Dave's of America's NPS is rated right above Veggie Grill, and is preceded by Texas Roadhouse.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Roadhouse | 27 |
| Famous Dave's of America | 25 |
 | Veggie Grill | 21 |
| Darden Restaurants | 20 |
| Olive Garden | 6 |
 | Luby's | -1 |
 | Red Robin | -5 |
 | Papa John's International | -19 |
 | Buffalo Wild Wings | -32 |
 | Ruby Tuesday | -63 |
Famous Dave's of America Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Famous Dave's of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Famous Dave's of America Customer Loyalty vs. Competitors
Compared to its competitors, Famous Dave's of America's Customer Loyalty score is rated right below Darden Restaurants.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| Olive Garden | 77% |
| Buffalo Wild Wings | 72% |
| Luby's | 70% |
| Veggie Grill | 68% |
| Red Robin | 68% |
| Papa John's International | 68% |
| Ruby Tuesday | 65% |
| Darden Restaurants | 64% |
| Famous Dave's of America | 60% |
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Famous Dave's of America Product Quality
3.5/5
Famous Dave's of America has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Famous Dave's of America Product Information
Famous Dave's of America’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.famousdaves.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
Famous Dave's of America Product Quality vs. Competitors
Compared to its competitors, Famous Dave's of America's Product Quality score is rated right above Olive Garden, and is preceded by Texas Roadhouse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veggie Grill | 3.9/5 |
| Darden Restaurants | 3.8/5 |
| Texas Roadhouse | 3.8/5 |
| Famous Dave's of America | 3.5/5 |
| Olive Garden | 3.4/5 |
| Red Robin | 3.3/5 |
| Luby's | 3/5 |
| Papa John's International | 3/5 |
| Buffalo Wild Wings | 2.5/5 |
| Ruby Tuesday | 1.8/5 |
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Famous Dave's of America Pricing
Famous Dave's of America ROI & Value For Money
3.2/5
Famous Dave's of America has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Famous Dave's of America Pricing vs. Competitors
Compared to its competitors, Famous Dave's of America's ROI score is rated right above Red Robin, and is preceded by Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Veggie Grill | 3.8/5 |
| Texas Roadhouse | 3.7/5 |
| Darden Restaurants | 3.7/5 |
| Olive Garden | 3.3/5 |
| Famous Dave's of America | 3.2/5 |
| Red Robin | 3.1/5 |
| Papa John's International | 3/5 |
| Luby's | 2.9/5 |
| Buffalo Wild Wings | 2.5/5 |
| Ruby Tuesday | 1.9/5 |
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Famous Dave's of America Customer Satisfaction (CSAT)
Famous Dave's of America Customer Satisfaction (CSAT) Score
75 / 100
Famous Dave's of America has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Famous Dave's of America Customer Satisfaction vs. Competitors
Compared to its competitors, Famous Dave's of America's Customer Satisfaction score is rated right above Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Famous Dave's of America | 75% |
| Darden Restaurants | 72% |
| Texas Roadhouse | 70% |
| Veggie Grill | 70% |
| Red Robin | 65% |
| Olive Garden | 62% |
| Papa John's International | 55% |
| Luby's | 45% |
| Buffalo Wild Wings | 38% |
| Ruby Tuesday | 20% |
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Famous Dave's of America Customer Service
3.1/5
Famous Dave's of America has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Famous Dave's of America's Customer Service
Address
12701 Whitewater Drive Suite 200, Minnetonka, MN 55343
Website
http://www.famousdaves.com/
Phone Number
9525935048
Famous Dave's of America Customer Service vs. Competitors
Compared to its competitors, Famous Dave's of America's Customer Service score is rated right above Papa John's International, and is preceded by Red Robin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veggie Grill | 4/5 |
| Texas Roadhouse | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Olive Garden | 3.4/5 |
| Red Robin | 3.3/5 |
| Famous Dave's of America | 3.1/5 |
| Papa John's International | 3/5 |
| Luby's | 2.9/5 |
| Buffalo Wild Wings | 2.4/5 |
| Ruby Tuesday | 1.8/5 |
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Famous Dave's of America as an Employer
3.8/5
Famous Dave's of America has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
CEO of Famous Dave's of America
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Famous Dave's of America scored a 25 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Famous Dave's of America would recommend the brand to a friend. ENPS measures how likely Famous Dave's of America employees would recommend working at Famous Dave's of America to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
