Vention NPS & Customer Reviews

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About Vention's Brand

Vention is a one-stop source for custom software development. We provide VC-backed startups and fast-growing tech companies with dedicated engineering teams, delivering scalable products that users love. Among its major competitors, Vention is ranked in 2nd place for NPS while Innovecs is 1st, and EPAM Systems is 3rd.

Brand at a Glance

63%

Customer Loyalty

3.8/5

Product Quality

3.8/5

Pricing

3.4/5

Customer Service

Vention Ranking

^#2 / 4 of its competitors

Vention NPS

Vention's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether Vention's customers would recommend using the product based on a scale of -100 to 100.

Vention Overall NPS

NPS

78%	Promoters
0%	Passives
22%	Detractors

Vention NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 -100	Jun 2022	-100
Jul 2022 0	Jul 2022	0
Nov 2022 -33	Nov 2022	-33
Jan 2023 0	Jan 2023	0
Mar 2023 20	Mar 2023	20
Jun 2023 33	Jun 2023	33
Sep 2023 43	Sep 2023	43
Mar 2024 50	Mar 2024	50
Sep 2024 55	Sep 2024	55

How Other Brands Compare

Vention is ranked second for NPS among its competitors. Innovecs and EPAM Systems come in first and third, with GlobalLogic coming in at #4.

	Vention	EPAM Systems	GlobalLogic	Innovecs
Global Ranking	#-	#396	#-	#-
NPS	56	21	7	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$14.94B	$21.05B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vention NPS vs. Competitors

Compared to its competitors, Vention's NPS is rated right above EPAM Systems, and is preceded by Innovecs.

COMPANY		NPS Score
	Innovecs	100
	Vention	56
	EPAM Systems	21
	Luxoft	8
	GlobalLogic	7
	Ciklum	-34

Vention Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Vention users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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63%

37%

Vention Customer Loyalty vs. Competitors

Compared to its competitors, Vention's Customer Loyalty score is rated right above Ciklum, and is preceded by GlobalLogic.

COMPANY		Customer Loyalty Score
	Innovecs	100%
	Luxoft	86%
	EPAM Systems	81%
	GlobalLogic	75%
	Vention	63%
	Ciklum	49%

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Vention Product Quality

3.8/5

Vention has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Vention Product Information

Vention’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: https://ventionteams.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

AI, Big Data and Analytics

Business Services

SaaS

Vention Product Quality vs. Competitors

Compared to its competitors, Vention's Product Quality score is rated right above EPAM Systems, and is preceded by Luxoft.

COMPANY		Product Quality Score
	Innovecs	4/5
	Luxoft	3.9/5
	Vention	3.8/5
	EPAM Systems	3.8/5
	GlobalLogic	3.8/5
	Ciklum	3.2/5

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Vention Pricing

Vention ROI & Value For Money

3.8/5

Vention has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Vention Pricing vs. Competitors

Compared to its competitors, Vention's ROI score is rated right above EPAM Systems, and is preceded by Luxoft.

COMPANY		Pricing Score
	Innovecs	4.5/5
	Luxoft	3.8/5
	Vention	3.8/5
	EPAM Systems	3.8/5
	GlobalLogic	3.5/5
	Ciklum	2.8/5

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Vention Customer Satisfaction (CSAT)

Vention Customer Satisfaction (CSAT) Score

72 / 100

Vention has an overall Customer Satisfaction score of 72 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	28%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Vention Customer Satisfaction vs. Competitors

Compared to its competitors, Vention's Customer Satisfaction score is rated right above Ciklum, and is preceded by GlobalLogic.

COMPANY		Customer Satisfaction (CSAT) Score
	Innovecs	100%
	EPAM Systems	83%
	Luxoft	83%
	GlobalLogic	75%
	Vention	71%
	Ciklum	40%

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Vention Customer Service

3.4/5

Vention has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Vention's Customer Service

Address

575 Lexington Ave, York, NY 10022

Website

https://ventionteams.com/

Phone Number

+1 (718) 374-5043

Vention's Social Links

Vention Customer Service vs. Competitors

Compared to its competitors, Vention's Customer Service score is rated right above Ciklum, and is preceded by GlobalLogic.

COMPANY		Customer Service Score
	Innovecs	4.5/5
	EPAM Systems	3.9/5
	Luxoft	3.8/5
	GlobalLogic	3.6/5
	Vention	3.4/5
	Ciklum	2.7/5

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Vention as an Employer

4.6/5

Vention has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Vention

Sergei Kovalenko

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vention scored a 56 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Vention would recommend the brand to a friend. ENPS measures how likely Vention employees would recommend working at Vention to a friend.

Net Promoter Score

NPS Score

78%	Promoters
0%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
26%	Passive
16%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail