Viking Cruises NPS & Customer Reviews

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Viking Cruises

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Viking Cruises

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About Viking Cruises' Brand

Among its major competitors, Viking Cruises is ranked in 4th place for NPS while Seabourn is 1st, and Crystal Cruises is 2nd.Their current valuation is $22.06B

Brand at a Glance

71%

Customer Loyalty

3/5

Product Quality

2.8/5

Pricing

2.7/5

Customer Service

Viking Cruises Ranking

^#3 / 4 of its competitors

Viking Cruises NPS

Viking Cruises's Net Promoter Score (NPS) is a -18 with 36% Promoters, 10% Passives, and 54% Detractors. Net Promoter Score tracks whether Viking Cruises's customers would recommend using the product based on a scale of -100 to 100.

Viking Cruises Overall NPS

-18

NPS

36%	Promoters
10%	Passives
54%	Detractors

Viking Cruises NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -19	Feb 2025	-19
Mar 2025 -19	Mar 2025	-19
Apr 2025 -19	Apr 2025	-19
May 2025 -19	May 2025	-19
Jun 2025 -19	Jun 2025	-19
Jul 2025 -19	Jul 2025	-19
Aug 2025 -20	Aug 2025	-20
Sep 2025 -18	Sep 2025	-18
Oct 2025 -18	Oct 2025	-18
Nov 2025 -18	Nov 2025	-18
Dec 2025 -18	Dec 2025	-18
Jan 2026 -18	Jan 2026	-18

How Other Brands Compare

Viking Cruises is ranked third for NPS among its competitors. Seabourn and Norwegian Cruise Line come in first and second, with Princess Cruises coming in at #4. Among those competitors, it is the third most valued company behind Princess Cruises.

	Viking Cruises	Princess Cruises	Norwegian Cruise Line	Seabourn
Global Ranking	#-	#435	#-	#-
NPS	-18	-47	4	100
Valuation Updated every 24 hours for public companies	$22.06B	$29.65B	$5.77B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Viking Cruises NPS by Gender

Male customers rated Viking Cruises's NPS 3 points higher than Female customers.

Male

-26

Viking Cruises's NPS was rated -26 by Male customers on Comparably.

31%

Promoters

12%

Passives

57%

Detractors

Female

-29

Viking Cruises's NPS was rated -29 by Female customers on Comparably.

33%

Promoters

Passives

62%

Detractors

Viking Cruises NPS by Ethnicity

Viking Cruises's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -29	Caucasian	-29
Hispanic or Latino 14	Hispanic or Latino	14
African American/Black -19	African American/Black	-19
Asian or Pacific Islander -14	Asian or Pacific Islander	-14
Other -31	Other	-31

Viking Cruises NPS by Age

Viking Cruises's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

26-30

33%

17%

50%

31-35

33%

67%

36-40

100%

41-45

50%

46-50

27%

73%

51-55

47%

53%

56-60

25%

17%

58%

61-65

27%

66%

66+

31%

60%

Viking Cruises NPS by Usage

Viking Cruises's NPS was rated the highest by customers who have used Viking Cruises's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -39	Less than 1 Year	-39
1 to 2 Years -18	1 to 2 Years	-18
2 to 5 Years -41	2 to 5 Years	-41
5 to 10 Years -10	5 to 10 Years	-10
Over 10 Years -32	Over 10 Years	-32

Viking Cruises NPS vs. Competitors

Compared to its competitors, Viking Cruises's NPS is rated right above Princess Cruises, and is preceded by Louis.

COMPANY		NPS Score
	Seabourn	100
	Crystal Cruises	10
	Norwegian Cruise Line	4
	Louis	N/A
	Viking Cruises	-18
	Princess Cruises	-47
	Vantage Deluxe World Travel	-94

Viking Cruises Customer Reviews

Out of the 131 Viking Cruises customer reviews 66 were positive and 65 were constructive. Viking Cruises customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Viking Cruises Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Viking Cruises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Viking Cruises Customer Loyalty Score by Gender

Male customers rated Viking Cruises's Customer Loyalty score 2% higher than Female customers.

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Male

71%

Yes

Female

69%

Yes

Viking Cruises Customer Loyalty Score by Ethnicity

Viking Cruises's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Viking Cruises Customer Loyalty Score by Age

Viking Cruises's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 70%	26-30	70%
31-35 70%	31-35	70%
36-40 100%	36-40	100%
41-45 89%	41-45	89%
46-50 67%	46-50	67%
51-55 63%	51-55	63%
56-60 63%	56-60	63%
61-65 65%	61-65	65%
66+ 71%	66+	71%

Viking Cruises Customer Loyalty Score by Usage

Viking Cruises's Customer Loyalty score was rated the highest by customers who have used Viking Cruises's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
1 to 2 Years	60%
2 to 5 Years	72%
5 to 10 Years	87%
Over 10 Years	91%

Viking Cruises Customer Loyalty Score by Industry

Viking Cruises's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	68%
Accounting	66%
Aerospace and Aviation	55%
Architecture and Planning	100%
Arts and Entertainment	100%
Banking and Financial Services	64%
Biotech and Pharmaceuticals	61%
Business and Consumer Services	25%
Chemicals	70%
Commercial Real Estate	100%
Construction	74%
Consulting	51%
Consumer Goods	70%
Education	71%
Events Services	70%
Government and Public Policy	63%
Healthcare, Hospitals and Medicine	80%
Hospitality	40%
Insurance	55%
Legal	75%
Travel and Hospitality	86%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	85%
Media and Entertainment	33%
Military and Defense	70%
Non-Profit	40%
Energy and Manufacturing	70%
Professional Services	78%
Public Relations and Communications	100%
Real Estate	64%
Retail	100%
Telecommunications	70%
Transportation	100%

Viking Cruises Customer Loyalty vs. Competitors

Compared to its competitors, Viking Cruises's Customer Loyalty score is rated right above Vantage Deluxe World Travel, and is preceded by Princess Cruises.

COMPANY		Customer Loyalty Score
	Seabourn	100%
	Crystal Cruises	80%
	Norwegian Cruise Line	78%
	Princess Cruises	77%
	Viking Cruises	71%
	Vantage Deluxe World Travel	67%
	Louis	N/A

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Viking Cruises Product Quality

3/5

Viking Cruises has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Viking Cruises Product Information

Viking Cruises’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated Viking Cruises's product the highest. Reviewers from the Hospitality industry rated Viking Cruises the lowest at 3.5.

Website: http://www.vikingcruises.com

Company Size: 1,001-5,000 Employees

Industry

Travel and Hospitality

Quick Insights into Viking Cruises Product Quality

Viking Cruises's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked Viking Cruises Product Quality the Highest

18-25	5
Commercial Real Estate	5
African American/Black	3.3

Ranked Viking Cruises Product Quality the Lowest

2 to 5 Years	2.7
61-65	2.5
Business and Consumer Services	1.5

Viking Cruises Product Quality Score by Gender

Male customers rated Viking Cruises's Product Quality score 0.2 stars higher than Female customers.

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Male

3/5

Female

2.8/5

Viking Cruises Product Quality Score by Ethnicity

Viking Cruises's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 2.8	Asian or Pacific Islander	2.8
Other 2.9	Other	2.9

Viking Cruises Product Quality Score by Age

Viking Cruises's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 5	18-25	5
26-30 3.5	26-30	3.5
31-35 3.1	31-35	3.1
36-40 5	36-40	5
41-45 3.7	41-45	3.7
46-50 3	46-50	3
51-55 2.9	51-55	2.9
56-60 3.1	56-60	3.1
61-65 2.5	61-65	2.5
66+ 2.9	66+	2.9

Viking Cruises Product Quality Score by Usage

Viking Cruises's Product Quality score was rated the highest by customers who have used Viking Cruises's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	3
2 to 5 Years	2.7
5 to 10 Years	3.2
Over 10 Years	2.8

Viking Cruises Product Quality Score by Industry

Viking Cruises's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	2.6
Accounting	2.4
Aerospace and Aviation	2.9
Architecture and Planning	2.1
Arts and Entertainment	3.6
Banking and Financial Services	3.2
Biotech and Pharmaceuticals	3.9
Business and Consumer Services	1.5
Chemicals	2
Commercial Real Estate	5
Construction	3
Consulting	2.2
Consumer Goods	1.6
Education	2.7
Events Services	2.3
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	3.4
Hospitality	3.5
Insurance	1.9
Legal	2.4
Travel and Hospitality	3
Manufacturing and Machinery	4.7
Marketing, Advertising and Research	3.1
Media and Entertainment	3.4
Military and Defense	2.3
Non-Profit	3.5
Energy and Manufacturing	3.5
Professional Services	2.7
Public Relations and Communications	2.3
Real Estate	2.5
Retail	3.9
Telecommunications	1.7
Transportation	4.8

Viking Cruises Product Quality vs. Competitors

Compared to its competitors, Viking Cruises's Product Quality score is rated right above Princess Cruises, and is preceded by Norwegian Cruise Line.

COMPANY		Product Quality Score
	Seabourn	5/5
	Crystal Cruises	3.6/5
	Norwegian Cruise Line	3.4/5
	Viking Cruises	3/5
	Princess Cruises	2.3/5
	Vantage Deluxe World Travel	1.5/5
	Louis	N/A

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Viking Cruises Pricing

Viking Cruises ROI & Value For Money

2.8/5

Viking Cruises has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Viking Cruises Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Viking Cruises.

Quick Insights into Viking Cruises ROI

Viking Cruises's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Telecommunications industry.

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Ranked Viking Cruises ROI the Highest

36-40	4.8
Transportation	4
Hispanic or Latino	3.4

Ranked Viking Cruises ROI the Lowest

Less than 1 Year	2.4
61-65	2.2
Telecommunications	1.5

Viking Cruises ROI Score by Gender

Male customers rated Viking Cruises's ROI score 0.1 stars higher than Female customers.

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Male

2.7/5

Female

2.6/5

Viking Cruises ROI Score by Ethnicity

Viking Cruises's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 3	African American/Black	3
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 2.5	Other	2.5

Viking Cruises ROI Score by Age

Viking Cruises's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.7	26-30	3.7
31-35 3.1	31-35	3.1
36-40 4.8	36-40	4.8
41-45 3.5	41-45	3.5
46-50 2.5	46-50	2.5
51-55 2.4	51-55	2.4
56-60 2.8	56-60	2.8
61-65 2.2	61-65	2.2
66+ 2.7	66+	2.7

Viking Cruises ROI Score by Usage

Viking Cruises's ROI score was rated the highest by customers who have used Viking Cruises's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.7
2 to 5 Years	2.4
5 to 10 Years	3
Over 10 Years	2.7

Viking Cruises ROI Score by Industry

Viking Cruises's ROI score was rated the highest by Transportation industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.2
Accounting	2.8
Aerospace and Aviation	2.6
Architecture and Planning	2.3
Arts and Entertainment	3.4
Banking and Financial Services	3
Biotech and Pharmaceuticals	3.2
Business and Consumer Services	1.5
Chemicals	1.6
Commercial Real Estate	3.8
Construction	3.1
Consulting	2
Consumer Goods	1.5
Education	2.6
Events Services	2.1
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	3.2
Hospitality	2.3
Insurance	2.1
Legal	2.7
Travel and Hospitality	3.1
Manufacturing and Machinery	3
Marketing, Advertising and Research	2.9
Media and Entertainment	2.7
Military and Defense	2.1
Non-Profit	3
Energy and Manufacturing	3.1
Professional Services	2.5
Public Relations and Communications	2.8
Real Estate	2.4
Retail	3.1
Telecommunications	1.5
Transportation	4

Viking Cruises Pricing vs. Competitors

Compared to its competitors, Viking Cruises's ROI score is rated right above Princess Cruises, and is preceded by Norwegian Cruise Line.

COMPANY		Pricing Score
	Seabourn	4.5/5
	Crystal Cruises	3.5/5
	Norwegian Cruise Line	3.3/5
	Viking Cruises	2.8/5
	Princess Cruises	2.4/5
	Vantage Deluxe World Travel	1.7/5
	Louis	N/A

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Viking Cruises Customer Satisfaction (CSAT)

Viking Cruises Customer Satisfaction (CSAT) Score

44 / 100

Viking Cruises has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	35%
Satisfied	9%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	15%
Very Dissatisfied	36%

Very Satisfied

35%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

36%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Viking Cruises Customer Satisfaction

Viking Cruises's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Telecommunications industry.

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Ranked Viking Cruises Customer Satisfaction the Highest

18-25	100%
Biotech and Pharmaceuticals	86%
African American/Black	63%

Ranked Viking Cruises Customer Satisfaction the Lowest

2 to 5 Years	33%
46-50	27%
Telecommunications	0%

Viking Cruises Customer Satisfaction Score by Gender

Male customers rated Viking Cruises's Customer Satisfaction score 1 points higher than Female customers.

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40 / 100

Male

	Very Satisfied	32%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	16%
	Very Dissatisfied	37%

39 / 100

Female

	Very Satisfied	32%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	18%
	Very Dissatisfied	41%

Viking Cruises Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Viking Cruises' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.

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38 / 100

Very Satisfied	32%
Satisfied	6%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	17%
Very Dissatisfied	40%

Very Satisfied

32%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

40%

CSAT according to Hispanic or Latino

Viking Cruises' Customer Satisfaction (CSAT) score was rated 57% according to Hispanic or Latino users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	43%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

43%

CSAT according to African American/Black

Viking Cruises' Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.

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63 / 100

Very Satisfied	36%
Satisfied	27%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	28%

Very Satisfied

36%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

CSAT according to Asian or Pacific Islander

Viking Cruises' Customer Satisfaction (CSAT) score was rated 42% according to Asian or Pacific Islander users and customers.

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42 / 100

Very Satisfied	21%
Satisfied	21%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	44%

Very Satisfied

21%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

44%

CSAT according to Other

Viking Cruises' Customer Satisfaction (CSAT) score was rated 37% according to Other users and customers.

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37 / 100

Very Satisfied	29%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	21%
Very Dissatisfied	42%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

42%

Viking Cruises Customer Satisfaction Score by Age

Viking Cruises's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

100%

26-30

50%

31-35

67%

36-40

100%

41-45

76%

46-50

27%

51-55

47%

56-60

45%

61-65

36%

66+

37%

Viking Cruises Customer Satisfaction Score by Usage

Viking Cruises's Customer Satisfaction score was rated the highest by customers who have used Viking Cruises's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	36
1 to 2 Years	46
2 to 5 Years	33
5 to 10 Years	48
Over 10 Years	35

Viking Cruises Customer Satisfaction Score by Industry

Viking Cruises's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Telecommunications industry customers.

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	"title": "Viking Cruises Customer Satisfaction Score by Industry",
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			"score": 59,
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			"stars": 0,
			"csatScore": 40,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 86
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 49,
			"stars": 0,
			"csatScore": 49,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 49
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 31,
			"stars": 0,
			"csatScore": 31,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 31
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Viking Cruises's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		}
	]
}

Tech	29
Accounting	29
Aerospace and Aviation	57
Architecture and Planning	33
Arts and Entertainment	59
Banking and Financial Services	40
Biotech and Pharmaceuticals	86
Business and Consumer Services	0
Chemicals	33
Commercial Real Estate	67
Construction	43
Consulting	36
Consumer Goods	0
Education	40
Events Services	33
Government and Public Policy	42
Healthcare, Hospitals and Medicine	49
Hospitality	33
Insurance	25
Legal	36
Travel and Hospitality	31
Manufacturing and Machinery	50
Marketing, Advertising and Research	50
Media and Entertainment	50
Military and Defense	33
Non-Profit	67
Energy and Manufacturing	67
Professional Services	37
Public Relations and Communications	33
Real Estate	40
Retail	34
Telecommunications	0
Transportation	60

Viking Cruises Customer Satisfaction vs. Competitors

Compared to its competitors, Viking Cruises's Customer Satisfaction score is rated right above Princess Cruises, and is preceded by Norwegian Cruise Line.

COMPANY		Customer Satisfaction (CSAT) Score
	Seabourn	100%
	Crystal Cruises	78%
	Norwegian Cruise Line	58%
	Viking Cruises	44%
	Princess Cruises	26%
	Vantage Deluxe World Travel	9%
	Louis	0%

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Viking Cruises Customer Service

2.7/5

Viking Cruises has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Viking Cruises's Customer Service

Address

Woodland Hills, CA 91367

Website

http://www.vikingcruises.com

Viking Cruises's Social Links

Quick Insights into Viking Cruises Customer Service

Viking Cruises's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Telecommunications industry.

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Ranked Viking Cruises Customer Service the Highest

36-40	4.6
Biotech and Pharmaceuticals	3.6
Hispanic or Latino	3.5

Ranked Viking Cruises Customer Service the Lowest

Over 10 Years	2.3
61-65	2.2
Telecommunications	1.5

Viking Cruises Customer Service Score by Gender

Male customers rated Viking Cruises's Customer Service score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

Viking Cruises Customer Service Score by Ethnicity

Viking Cruises's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.3	Other	2.3

Viking Cruises Customer Service Score by Age

Viking Cruises's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.6	26-30	3.6
31-35 4.3	31-35	4.3
36-40 4.6	36-40	4.6
41-45 3.7	41-45	3.7
46-50 2.2	46-50	2.2
51-55 2.9	51-55	2.9
56-60 2.5	56-60	2.5
61-65 2.2	61-65	2.2
66+ 2.5	66+	2.5

Viking Cruises Customer Service Score by Usage

Viking Cruises's Customer Service score was rated the highest by customers who have used Viking Cruises's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.7
2 to 5 Years	2.3
5 to 10 Years	2.9
Over 10 Years	2.3

Viking Cruises Customer Service Score by Industry

Viking Cruises's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Telecommunications industry customers.

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Tech	2.1
Accounting	2.3
Aerospace and Aviation	2.9
Architecture and Planning	2.9
Arts and Entertainment	3.4
Banking and Financial Services	2.4
Biotech and Pharmaceuticals	3.6
Business and Consumer Services	1.5
Chemicals	2
Commercial Real Estate	3.3
Construction	3
Consulting	2
Consumer Goods	1.5
Education	2.5
Events Services	2.5
Government and Public Policy	3.1
Healthcare, Hospitals and Medicine	3
Hospitality	3.3
Insurance	2.1
Legal	2.2
Travel and Hospitality	2.2
Manufacturing and Machinery	3
Marketing, Advertising and Research	2.6
Media and Entertainment	3
Military and Defense	2.1
Non-Profit	3.1
Energy and Manufacturing	3.3
Professional Services	2.2
Public Relations and Communications	2.6
Real Estate	2.4
Retail	3
Telecommunications	1.5
Transportation	3.2

Viking Cruises Customer Service vs. Competitors

Compared to its competitors, Viking Cruises's Customer Service score is rated right above Princess Cruises, and is preceded by Norwegian Cruise Line.

COMPANY		Customer Service Score
	Seabourn	5/5
	Crystal Cruises	3.7/5
	Norwegian Cruise Line	3.2/5
	Viking Cruises	2.7/5
	Princess Cruises	2/5
	Vantage Deluxe World Travel	1.5/5
	Louis	N/A

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Viking Cruises as an Employer

4.0/5

Viking Cruises has a 4.0/5 stars for its overall company culture rated by their employees

top

10%

CEO of Viking Cruises

Torstein Hagen

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Viking Cruises scored a -18 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Viking Cruises would recommend the brand to a friend. ENPS measures how likely Viking Cruises employees would recommend working at Viking Cruises to a friend.

Net Promoter Score

-18

NPS Score

36%	Promoters
10%	Passive
54%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
10%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail