-31
NPS
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Visiting Angels
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About Visiting Angels' Brand
Senior Home Care & Elder Care Services Among its major competitors, Visiting Angels is ranked in 5th place for NPS while SportPursuit is 1st, and Right at Home is 2nd.
Brand at a Glance
74%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Visiting Angels Ranking
- #4 / 4 of its competitors
Visiting Angels NPS
Visiting Angels's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether Visiting Angels's customers would recommend using the product based on a scale of -100 to 100.
Visiting Angels Overall NPS
| 29% | Promoters |
|---|---|
| 11% | Passives |
| 60% | Detractors |
Visiting Angels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -45 | Sep 2024 | -45 |
Oct 2024 -41 | Oct 2024 | -41 |
Nov 2024 -42 | Nov 2024 | -42 |
Jan 2025 -44 | Jan 2025 | -44 |
Feb 2025 -42 | Feb 2025 | -42 |
Apr 2025 -45 | Apr 2025 | -45 |
May 2025 -45 | May 2025 | -45 |
Jun 2025 -43 | Jun 2025 | -43 |
Jul 2025 -39 | Jul 2025 | -39 |
Aug 2025 -36 | Aug 2025 | -36 |
Dec 2025 -34 | Dec 2025 | -34 |
Jan 2026 -30 | Jan 2026 | -30 |
How Other Brands Compare
Visiting Angels is ranked #4 for NPS among its competitors. SportPursuit and Right at Home come in first and second, with Care.com coming in at third.
Visiting Angels |  Care.com |  SportPursuit |  Right at Home | |
| Global Ranking | #- | #410 | #- | #- |
| NPS | -31 | -18 | 100 | 40 |
| Valuation Updated every 24 hours for public companies | - | $496.92M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visiting Angels NPS by Gender
Male customers rated Visiting Angels's NPS 4 points higher than Female customers.
Male
-50
Visiting Angels's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-54
Visiting Angels's NPS was rated -54 by Female customers on Comparably.
13%
Promoters
20%
Passives
67%
Detractors
Visiting Angels NPS by Ethnicity
Visiting Angels's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -48 | Caucasian | -48 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
Other -75 | Other | -75 |
Visiting Angels NPS by Age
Visiting Angels's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Visiting Angels NPS by Usage
Visiting Angels's NPS was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -46 | Less than 1 Year | -46 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Visiting Angels NPS vs. Competitors
Compared to its competitors, Visiting Angels's NPS is rated right above FRS, and is preceded by Comfort Keepers.
| COMPANY | NPS Score | |
|---|---|---|
| SportPursuit | 100 |
| Right at Home | 40 |
| Care.com | -18 |
 | Comfort Keepers | -27 |
| Visiting Angels | -31 |
 | FRS | -100 |
Visiting Angels Customer Reviews
Out of the 9 Visiting Angels customer reviews 3 were positive and 6 were constructive. Visiting Angels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Visiting Angels Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Visiting Angels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Visiting Angels Customer Loyalty Score by Gender
Female customers rated Visiting Angels's Customer Loyalty score 18% higher than Male customers.
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Male
64%
Yes
Female
82%
Yes
Visiting Angels Customer Loyalty Score by Ethnicity
Visiting Angels's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Visiting Angels.
74
out of 100
Caucasian
100
out of 100
Hispanic or Latino
78
out of 100
Other
Visiting Angels Customer Loyalty Score by Age
Visiting Angels's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Visiting Angels.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
66+ 67% | 66+ | 67% |
Visiting Angels Customer Loyalty Score by Usage
Visiting Angels's Customer Loyalty score was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Visiting Angels Customer Loyalty Score by Industry
Visiting Angels's Customer Loyalty score was rated 100% by both Accounting and Healthcare, Hospitals and Medicine industry customers.
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Visiting Angels Customer Loyalty vs. Competitors
Compared to its competitors, Visiting Angels's Customer Loyalty score is rated right above Comfort Keepers, and is preceded by Right at Home.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Right at Home | 87% |
| Visiting Angels | 74% |
| Comfort Keepers | 73% |
| Care.com | 65% |
| FRS | 10% |
| SportPursuit | N/A |
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Visiting Angels Product Quality
2.6/5
Visiting Angels has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Visiting Angels Product Information
Visiting Angels’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Visiting Angels's product the highest. Reviewers from the Accounting industry rated Visiting Angels the lowest at 1.6.
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Visiting Angels Product Quality
Visiting Angels's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Accounting industry.
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Ranked Visiting Angels Product Quality the Highest
Ranked Visiting Angels Product Quality the Lowest
Visiting Angels Product Quality Score by Gender
Male customers rated Visiting Angels's Product Quality score 0.8 stars higher than Female customers.
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Male
2.8/5
Female
2/5
Visiting Angels Product Quality Score by Ethnicity
Visiting Angels's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Visiting Angels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
Other 2.2 | Other | 2.2 |
Visiting Angels Product Quality Score by Age
Visiting Angels's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Visiting Angels.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
66+ 1.6 | 66+ | 1.6 |
Visiting Angels Product Quality Score by Usage
Visiting Angels's Product Quality score was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Visiting Angels Product Quality Score by Industry
Visiting Angels's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Visiting Angels Product Quality vs. Competitors
Compared to its competitors, Visiting Angels's Product Quality score is rated right above Care.com, and is preceded by Right at Home.
| COMPANY | Product Quality Score | |
|---|---|---|
| FRS | 4/5 |
| Right at Home | 3.7/5 |
| Visiting Angels | 2.6/5 |
| Care.com | 2.5/5 |
| Comfort Keepers | 2.5/5 |
| SportPursuit | N/A |
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Visiting Angels Pricing
Visiting Angels ROI & Value For Money
2.4/5
Visiting Angels has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Visiting Angels Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Accounting industry think that they had the lowest ROI from Visiting Angels.
Quick Insights into Visiting Angels ROI
Visiting Angels's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Accounting industry.
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Ranked Visiting Angels ROI the Highest
Ranked Visiting Angels ROI the Lowest
Visiting Angels ROI Score by Gender
Male customers rated Visiting Angels's ROI score 0.3 stars higher than Female customers.
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Male
2.4/5
Female
2.1/5
Visiting Angels ROI Score by Ethnicity
Visiting Angels's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Visiting Angels.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
Other 2.4 | Other | 2.4 |
Visiting Angels ROI Score by Age
Visiting Angels's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.2 | 51-55 | 2.2 |
66+ 1.6 | 66+ | 1.6 |
Visiting Angels ROI Score by Usage
Visiting Angels's ROI score was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Visiting Angels ROI Score by Industry
Visiting Angels's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Visiting Angels Pricing vs. Competitors
Compared to its competitors, Visiting Angels's ROI score is rated right above Comfort Keepers, and is preceded by Right at Home.
| COMPANY | Pricing Score | |
|---|---|---|
| Right at Home | 3.7/5 |
| Visiting Angels | 2.4/5 |
| Comfort Keepers | 2.4/5 |
| Care.com | 2.3/5 |
| FRS | 1.5/5 |
| SportPursuit | N/A |
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Visiting Angels Customer Satisfaction (CSAT)
Visiting Angels Customer Satisfaction (CSAT) Score
34 / 100
Visiting Angels has an overall Customer Satisfaction score of 34 rated by its users and customers.
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Very Satisfied
15%
Satisfied
19%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
17%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Visiting Angels Customer Satisfaction
Visiting Angels's Customer Satisfaction score was rated highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Visiting Angels Customer Satisfaction the Highest
Ranked Visiting Angels Customer Satisfaction the Lowest
Visiting Angels Customer Satisfaction Score by Gender
Male customers rated Visiting Angels's Customer Satisfaction score 12 points higher than Female customers.
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38 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 13% | |
Very Dissatisfied | 36% |
26 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 13% | |
Very Dissatisfied | 47% |
Visiting Angels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Visiting Angels' Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Visiting Angels' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Visiting Angels' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
25%
Visiting Angels Customer Satisfaction Score by Age
Visiting Angels's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% | |||||||||||||||
| 66+ | 10% |
Visiting Angels Customer Satisfaction Score by Usage
Visiting Angels's Customer Satisfaction score was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Visiting Angels Customer Satisfaction Score by Industry
Visiting Angels's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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}Visiting Angels Customer Satisfaction vs. Competitors
Compared to its competitors, Visiting Angels's Customer Satisfaction score is rated right above Comfort Keepers, and is preceded by Care.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Right at Home | 86% |
| Care.com | 38% |
| Visiting Angels | 34% |
| Comfort Keepers | 28% |
| SportPursuit | 0% |
| FRS | 0% |
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Visiting Angels Customer Service
2.6/5
Visiting Angels has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Visiting Angels's Customer Service
Address
4990 Speak Lane, Suite 260, Bryn Mawr, PA
Website
http://www.visitingangels.com/sanjose/home
Phone Number
9097932288
Quick Insights into Visiting Angels Customer Service
Visiting Angels's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Accounting industry.
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Ranked Visiting Angels Customer Service the Highest
Ranked Visiting Angels Customer Service the Lowest
Visiting Angels Customer Service Score by Gender
Male customers rated Visiting Angels's Customer Service score 0.6 stars higher than Female customers.
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Male
2.6/5
Female
2/5
Visiting Angels Customer Service Score by Ethnicity
Visiting Angels's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Visiting Angels.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Other 1.7 | Other | 1.7 |
Visiting Angels Customer Service Score by Age
Visiting Angels's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.1 | 51-55 | 2.1 |
66+ 1.6 | 66+ | 1.6 |
Visiting Angels Customer Service Score by Usage
Visiting Angels's Customer Service score was rated the highest by customers who have used Visiting Angels's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Visiting Angels Customer Service Score by Industry
Visiting Angels's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Visiting Angels Customer Service vs. Competitors
Compared to its competitors, Visiting Angels's Customer Service score is rated right above Care.com, and is preceded by FRS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Right at Home | 3.5/5 |
| FRS | 3/5 |
| Visiting Angels | 2.6/5 |
| Care.com | 2.4/5 |
| Comfort Keepers | 2.3/5 |
| SportPursuit | N/A |
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Visiting Angels as an Employer
2.9/5
Visiting Angels has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Visiting Angels scored a -31 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Visiting Angels would recommend the brand to a friend. ENPS measures how likely Visiting Angels employees would recommend working at Visiting Angels to a friend.
Net Promoter Score
-31
NPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
