-100
NPS
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Volusion
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About Volusion's Brand
Ecommerce Software Among its major competitors, Volusion is ranked in 6th place for NPS while Magento Commerce is 1st, and Shopify is 2nd.
Brand at a Glance
81%
Customer Loyalty
2.1/5
Product Quality
1.8/5
Pricing
1.5/5
Customer Service
Volusion Ranking
- #4 / 4 of its competitors
Volusion NPS
Volusion's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Volusion's customers would recommend using the product based on a scale of -100 to 100.
Volusion Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Volusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
How Other Brands Compare
Volusion is ranked #4 for NPS among its competitors. Magento Commerce and Shopify come in first and second, with Netsuite coming in at third.
Volusion |  Shopify |  Netsuite |  Magento Commerce | |
| Global Ranking | #- | #50 | #494 | #- |
| NPS | -100 | 33 | 2 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $139.10B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volusion NPS by Gender
Volusion's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Volusion's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Volusion's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Volusion NPS by Ethnicity
Volusion's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Volusion NPS by Usage
Volusion's NPS was rated -100 points by customers who have used Volusion's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Volusion NPS vs. Competitors
Compared to its competitors, Volusion's NPS is rated right below Quartz.
| COMPANY | NPS Score | |
|---|---|---|
| Magento Commerce | 49 |
| Shopify | 33 |
| Netsuite | 2 |
 | Business Insider | 0 |
 | Brewin Dolphin Holdings | N/A |
 | Quartz | -57 |
| Volusion | -100 |
Volusion Customer Reviews
Out of the 4 Volusion customer reviews 0 were positive and 4 were constructive. Volusion customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Volusion Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Volusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Volusion Customer Loyalty Score by Gender
Female customers rated Volusion's Customer Loyalty score 13% higher than Male customers.
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Male
74%
Yes
Female
87%
Yes
Volusion Customer Loyalty Score by Ethnicity
Volusion's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volusion.
87
out of 100
Caucasian
Volusion Customer Loyalty Score by Usage
Volusion's Customer Loyalty score was rated 84% by customers who have used Volusion's products/services for Over 10 Years.
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Volusion Customer Loyalty vs. Competitors
Compared to its competitors, Volusion's Customer Loyalty score is rated right above Magento Commerce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Volusion | 81% |
| Magento Commerce | 79% |
| Shopify | 75% |
| Netsuite | 74% |
| Business Insider | 69% |
| Quartz | 69% |
| Brewin Dolphin Holdings | N/A |
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Volusion Product Quality
2.1/5
Volusion has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Volusion Product Information
Volusion’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.volusion.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Volusion Product Quality
Volusion's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Volusion Product Quality the Highest
Ranked Volusion Product Quality the Lowest
Volusion Product Quality Score by Gender
Male customers rated Volusion's Product Quality score 0.2 stars higher than Female customers.
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Male
1.9/5
Female
1.7/5
Volusion Product Quality Score by Ethnicity
Volusion's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Volusion Product Quality Score by Usage
Volusion's Product Quality score was rated 2 stars by customers who have used Volusion's products/services for Over 10 Years.
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Volusion Product Quality vs. Competitors
Compared to its competitors, Volusion's Product Quality score is rated right above Brewin Dolphin Holdings, and is preceded by Business Insider.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shopify | 4/5 |
| Netsuite | 3.4/5 |
| Magento Commerce | 3.3/5 |
| Quartz | 3.2/5 |
| Business Insider | 3.2/5 |
| Volusion | 2.1/5 |
| Brewin Dolphin Holdings | N/A |
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Volusion Pricing
Volusion ROI & Value For Money
1.8/5
Volusion has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Volusion ROI
Volusion's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Volusion ROI the Highest
Ranked Volusion ROI the Lowest
Volusion ROI Score by Gender
Female customers rated Volusion's ROI score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Volusion ROI Score by Ethnicity
Volusion's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Volusion ROI Score by Usage
Volusion's ROI score was rated 1.6 stars by customers who have used Volusion's products/services for Over 10 Years.
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Volusion Pricing vs. Competitors
Compared to its competitors, Volusion's ROI score is rated right above Brewin Dolphin Holdings, and is preceded by Quartz.
| COMPANY | Pricing Score | |
|---|---|---|
| Shopify | 4/5 |
| Magento Commerce | 3.9/5 |
| Business Insider | 3.5/5 |
| Netsuite | 3.2/5 |
| Quartz | 2.7/5 |
| Volusion | 1.8/5 |
| Brewin Dolphin Holdings | N/A |
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Volusion Customer Satisfaction (CSAT)
Volusion Customer Satisfaction (CSAT) Score
11 / 100
Volusion has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
26%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volusion Customer Satisfaction
Volusion's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Volusion Customer Satisfaction the Highest
Ranked Volusion Customer Satisfaction the Lowest
Volusion Customer Satisfaction Score by Gender
Volusion's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Volusion.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 43% | |
Very Dissatisfied | 57% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
Volusion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volusion's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
Volusion Customer Satisfaction Score by Usage
Volusion's Customer Satisfaction score was rated 0 points by customers who have used Volusion's products/services for Over 10 Years.
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Volusion Customer Satisfaction vs. Competitors
Compared to its competitors, Volusion's Customer Satisfaction score is rated right above Brewin Dolphin Holdings, and is preceded by Business Insider.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shopify | 78% |
| Quartz | 67% |
| Magento Commerce | 66% |
| Netsuite | 60% |
| Business Insider | 57% |
| Volusion | 11% |
| Brewin Dolphin Holdings | 0% |
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Volusion Customer Service
1.5/5
Volusion has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Volusion's Customer Service
Address
1835-A Kramer Lane, Austin, TX 78758
Website
https://www.volusion.com
Phone Number
800-646-3517
Volusion's Social Links
Quick Insights into Volusion Customer Service
Volusion's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked Volusion Customer Service the Highest
Ranked Volusion Customer Service the Lowest
Volusion Customer Service Score by Gender
Volusion's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Volusion Customer Service Score by Ethnicity
Volusion's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Volusion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Volusion Customer Service Score by Usage
Volusion's Customer Service score was rated 1.5 stars by customers who have used Volusion's products/services for Over 10 Years.
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Volusion Customer Service vs. Competitors
Compared to its competitors, Volusion's Customer Service score is rated right above Brewin Dolphin Holdings, and is preceded by Quartz.
| COMPANY | Customer Service Score | |
|---|---|---|
| Magento Commerce | 4.1/5 |
| Shopify | 4/5 |
| Business Insider | 3.6/5 |
| Netsuite | 3/5 |
| Quartz | 2.7/5 |
| Volusion | 1.5/5 |
| Brewin Dolphin Holdings | N/A |
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Consumer vs. Employees
Volusion scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Volusion would recommend the brand to a friend. ENPS measures how likely Volusion employees would recommend working at Volusion to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
