100
NPS
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Volvo IT
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About Volvo IT's Brand
Volvo IT is a competent and reliable provider of IT solutions. Among its major competitors, Volvo IT is ranked in 1st place for NPS while BMW Group is 2nd, and Karat is 3rd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Volvo IT Ranking
- #1 / 4 of its competitors
Volvo IT NPS
Volvo IT's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Volvo IT's customers would recommend using the product based on a scale of -100 to 100.
Volvo IT Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Volvo IT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
How Other Brands Compare
Volvo IT is ranked first for NPS among its competitors. BMW Group and Marks & Spencer come in second and third, with Volkswagen coming in at #4.
Volvo IT |  BMW Group |  Volkswagen |  Marks & Spencer | |
| Global Ranking | #- | #46 | #- | #- |
| NPS | 100 | 34 | 16 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $107.57B | $3.73B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volvo IT NPS vs. Competitors
Compared to its competitors, Volvo IT's NPS is rated right above BMW Group.
| COMPANY | NPS Score | |
|---|---|---|
| Volvo IT | 100 |
| BMW Group | 34 |
 | Karat | 30 |
| Marks & Spencer | 23 |
| Volkswagen | 16 |
 | New Flyer | -7 |
Volvo IT Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Volvo IT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Volvo IT Customer Loyalty vs. Competitors
Compared to its competitors, Volvo IT's Customer Loyalty score is rated right below New Flyer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BMW Group | 82% |
| Marks & Spencer | 78% |
| Volkswagen | 78% |
| Karat | 73% |
| New Flyer | 66% |
| Volvo IT | 10% |
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Volvo IT Product Quality
5/5
Volvo IT has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Volvo IT Product Information
Volvo IT’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.volvoit.com
- Company Size
- 10,000+ Employees
Industry
Tech
Transportation
Hardware and Devices
Volvo IT Product Quality vs. Competitors
Compared to its competitors, Volvo IT's Product Quality score is rated right above Marks & Spencer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Volvo IT | 5/5 |
| Marks & Spencer | 4.2/5 |
| BMW Group | 4.1/5 |
| Volkswagen | 3.8/5 |
| Karat | 3.5/5 |
| New Flyer | 2.9/5 |
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Volvo IT Pricing
Volvo IT ROI & Value For Money
4/5
Volvo IT has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Volvo IT Pricing vs. Competitors
Compared to its competitors, Volvo IT's ROI score is rated right above Marks & Spencer, and is preceded by Karat.
| COMPANY | Pricing Score | |
|---|---|---|
| Karat | 4/5 |
| Volvo IT | 4/5 |
| Marks & Spencer | 3.8/5 |
| BMW Group | 3.7/5 |
| Volkswagen | 3.5/5 |
| New Flyer | 3.2/5 |
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Volvo IT Customer Satisfaction (CSAT)
Volvo IT Customer Satisfaction (CSAT) Score
100 / 100
Volvo IT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Volvo IT Customer Satisfaction vs. Competitors
Compared to its competitors, Volvo IT's Customer Satisfaction score is rated right above Marks & Spencer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Volvo IT | 100% |
| Marks & Spencer | 86% |
| Volkswagen | 77% |
| BMW Group | 76% |
| Karat | 67% |
| New Flyer | 51% |
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Volvo IT Customer Service
4/5
Volvo IT has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Volvo IT's Customer Service
Address
Gothenburg, NE United States of America
Website
http://www.volvoit.com
Phone Number
46 31 66 70 00
Volvo IT Customer Service vs. Competitors
Compared to its competitors, Volvo IT's Customer Service score is rated right above Marks & Spencer, and is preceded by Karat.
| COMPANY | Customer Service Score | |
|---|---|---|
| Karat | 4.1/5 |
| Volvo IT | 4/5 |
| Marks & Spencer | 4/5 |
| BMW Group | 3.9/5 |
| Volkswagen | 3.6/5 |
| New Flyer | 3.1/5 |
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Volvo IT as an Employer
Consumer vs. Employees
Volvo IT scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Volvo IT would recommend the brand to a friend. ENPS measures how likely Volvo IT employees would recommend working at Volvo IT to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
