-28
NPS
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Vungle
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About Vungle's Brand
Vungle is an application monetization platform through video advertisements for game developers. Among its major competitors, Vungle is ranked in 5th place for NPS while Kongregate is 1st, and Meta is 2nd.Their current valuation is $75.00M
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Vungle Ranking
- #4 / 4 of its competitors
Vungle NPS
Vungle's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Vungle's customers would recommend using the product based on a scale of -100 to 100.
Vungle Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Vungle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 66 | Dec 2021 | 66 |
Apr 2022 25 | Apr 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
Dec 2023 -17 | Dec 2023 | -17 |
Mar 2024 -29 | Mar 2024 | -29 |
How Other Brands Compare
Vungle is ranked #4 for NPS among its competitors. Kongregate and Meta come in first and second, with NextRoll coming in at third. Among those competitors, it is the lowest valued company behind Meta.
Vungle |  Meta |  NextRoll |  Kongregate | |
| Global Ranking | #- | #102 | #- | #- |
| NPS | -28 | 9 | 5 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $75.00M | $746.49B | $1.55B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vungle Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Vungle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vungle Customer Loyalty vs. Competitors
Compared to its competitors, Vungle's Customer Loyalty score is rated right above NextRoll.
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Vungle Product Quality
3.2/5
Vungle has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Vungle Product Information
Vungle’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.vungle.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Content
SaaS
Vungle Product Quality vs. Competitors
Compared to its competitors, Vungle's Product Quality score is rated right above AdColony, and is preceded by Fyber.
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Vungle Pricing
Vungle ROI & Value For Money
3.6/5
Vungle has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Vungle Pricing vs. Competitors
Compared to its competitors, Vungle's ROI score is rated right above Kongregate, and is preceded by Meta.
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Vungle Customer Satisfaction (CSAT)
Vungle Customer Satisfaction (CSAT) Score
67 / 100
Vungle has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vungle Customer Satisfaction vs. Competitors
Compared to its competitors, Vungle's Customer Satisfaction score is rated right above Meta, and is preceded by NextRoll.
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Vungle Customer Service
3.4/5
Vungle has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Vungle's Customer Service
Address
185 Clara St, San Francisco, CA 94107
Website
http://www.vungle.com
Phone Number
1-415-963-9227
Vungle's Social Links
Vungle Customer Service vs. Competitors
Compared to its competitors, Vungle's Customer Service score is rated right above AdColony, and is preceded by Fyber.
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Vungle as an Employer
3.2/5
Vungle has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Vungle scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Vungle would recommend the brand to a friend. ENPS measures how likely Vungle employees would recommend working at Vungle to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
