-100
NPS
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Watson Pharmaceuticals
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About Watson Pharmaceuticals' Brand
Watson Pharmaceuticals headquartered in Corona, California, is a leading global specialty pharmaceutical company. Among its major competitors, Watson Pharmaceuticals is ranked in 5th place for NPS while sandoz is 1st, and Teva Pharmaceuticals is 2nd.
Watson Pharmaceuticals Ranking
- #4 / 4 of its competitors
Watson Pharmaceuticals NPS
Watson Pharmaceuticals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Watson Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Watson Pharmaceuticals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Watson Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
Watson Pharmaceuticals is ranked #4 for NPS among its competitors. Teva Pharmaceuticals and Pfizer come in first and second, with Mylan coming in at third.
Watson Pharmaceuticals |  Pfizer |  Mylan |  Teva Pharmaceuticals | |
| Global Ranking | #- | #214 | #- | #- |
| NPS | -100 | 0 | -42 | 6 |
| Valuation Updated every 24 hours for public companies | - | $191.43B | $8.59B | $8.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Watson Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Watson Pharmaceuticals's NPS is rated right below Mylan.
| COMPANY | NPS Score | |
|---|---|---|
 | sandoz | 17 |
| Teva Pharmaceuticals | 6 |
| Pfizer | 0 |
| Mylan | -42 |
| Watson Pharmaceuticals | -100 |
Watson Pharmaceuticals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Watson Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Watson Pharmaceuticals's Customer Satisfaction score is rated right below Mylan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| sandoz | 80% |
| Teva Pharmaceuticals | 65% |
| Pfizer | 58% |
| Mylan | 51% |
| Watson Pharmaceuticals | 0% |
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Watson Pharmaceuticals as an Employer
3.0/5
Watson Pharmaceuticals has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Watson Pharmaceuticals
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Watson Pharmaceuticals scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Watson Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Watson Pharmaceuticals employees would recommend working at Watson Pharmaceuticals to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
