34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wavestone
Marketing or Exec? Claim Your Free Account
About Wavestone's Brand
Among its major competitors, Wavestone is ranked in 1st place for NPS while Capgemini is 2nd, and Sopra Steria is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Wavestone Ranking
- #1 / 4 of its competitors
Wavestone NPS
Wavestone's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Wavestone's customers would recommend using the product based on a scale of -100 to 100.
Wavestone Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Wavestone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
May 2024 33 | May 2024 | 33 |
How Other Brands Compare
Wavestone is ranked first for NPS among its competitors. Capgemini and Sopra Steria come in second and third, with altran coming in at #4.
Wavestone |  Capgemini |  Sopra Steria |  altran | |
| Global Ranking | #- | #524 | #- | #- |
| NPS | 34 | 15 | -20 | -50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $347.42M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wavestone NPS vs. Competitors
Compared to its competitors, Wavestone's NPS is rated right above Capgemini.
| COMPANY | NPS Score | |
|---|---|---|
| Wavestone | 34 |
| Capgemini | 15 |
 | AVIO Consulting | N/A |
| Sopra Steria | -20 |
| altran | -50 |
 | Alten | -60 |
Wavestone Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wavestone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wavestone Customer Loyalty vs. Competitors
Compared to its competitors, Wavestone's Customer Loyalty score is rated right above Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wavestone | 100% |
| Capgemini | 77% |
| Sopra Steria | 73% |
| altran | 53% |
| Alten | 10% |
| AVIO Consulting | N/A |
Unlock Wavestone Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wavestone Customer Loyalty vs. Competitors data and gain insights into your customers today.
Wavestone Product Quality
5/5
Wavestone has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wavestone's overall Product Quality score rated by its users and customers.
Wavestone Product Information
Wavestone’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.wavestone.com
- Company Size
- 1,001-5,000 Employees
Wavestone Product Quality vs. Competitors
Compared to its competitors, Wavestone's Product Quality score is rated right above Capgemini.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wavestone | 5/5 |
| Capgemini | 3.7/5 |
| Sopra Steria | 3.1/5 |
| altran | 2.8/5 |
| Alten | 2.8/5 |
| AVIO Consulting | N/A |
Unlock Wavestone Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wavestone Product Quality vs. Competitors data and gain insights into your customers today.
Wavestone Pricing
Wavestone ROI & Value For Money
5/5
Wavestone has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wavestone's overall ROI score rated by its users and customers.
Wavestone Pricing vs. Competitors
Compared to its competitors, Wavestone's ROI score is rated right above Capgemini.
| COMPANY | Pricing Score | |
|---|---|---|
| Wavestone | 5/5 |
| Capgemini | 3.8/5 |
| altran | 2.8/5 |
| Alten | 2.7/5 |
| Sopra Steria | 2.7/5 |
| AVIO Consulting | N/A |
Unlock Wavestone ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wavestone ROI vs. Competitors data and gain insights into your customers today.
Wavestone Customer Satisfaction (CSAT)
Wavestone Customer Satisfaction (CSAT) Score
100 / 100
Wavestone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wavestone Customer Satisfaction vs. Competitors
Compared to its competitors, Wavestone's Customer Satisfaction score is rated right above Capgemini.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wavestone | 100% |
| Capgemini | 69% |
| altran | 67% |
| Sopra Steria | 50% |
| Alten | 50% |
| AVIO Consulting | 0% |
Unlock Wavestone Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wavestone Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Wavestone Customer Service
5/5
Wavestone has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wavestone's overall Customer Service score rated by its users and customers.
About Wavestone's Customer Service
Address
Tour Franklin, Paris, 92042
Website
www.wavestone.com
Phone Number
7
Wavestone Customer Service vs. Competitors
Compared to its competitors, Wavestone's Customer Service score is rated right above Capgemini.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wavestone | 5/5 |
| Capgemini | 3.8/5 |
| Sopra Steria | 3/5 |
| Alten | 2.7/5 |
| altran | 2.5/5 |
| AVIO Consulting | N/A |
Unlock Wavestone Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wavestone Customer Service vs. Competitors data and gain insights into your customers today.
Wavestone as an Employer
Consumer vs. Employees
Wavestone scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Wavestone would recommend the brand to a friend. ENPS measures how likely Wavestone employees would recommend working at Wavestone to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
