-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wayin
Marketing or Exec? Claim Your Free Account
About Wayin's Brand
"Wayin is a social intelligence platform that creates tools to analyze and integrate social content into sales, service and marketing." Among its major competitors, Wayin is ranked in 6th place for NPS while Pulsar is 1st, and Spredfast is 2nd.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wayin Ranking
- #3 / 4 of its competitors
Wayin NPS
Wayin's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wayin's customers would recommend using the product based on a scale of -100 to 100.
Wayin Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wayin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
How Other Brands Compare
Wayin is ranked third for NPS among its competitors. Pulsar and Hootsuite come in first and second, with Maple Media coming in at #4. Among those competitors, it is the third most valued company behind Hootsuite.
Wayin |  Hootsuite |  Maple Media |  Pulsar | |
| Global Ranking | #- | #225 | #- | #- |
| NPS | -100 | 24 | - | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $3.40B | $90.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wayin NPS vs. Competitors
Compared to its competitors, Wayin's NPS is rated right below Maple Media.
| COMPANY | NPS Score | |
|---|---|---|
| Pulsar | 100 |
 | Spredfast | 34 |
| Hootsuite | 24 |
 | Stackla | 15 |
 | YuMe | 0 |
 | Westfield Labs | N/A |
 | Cross Mediaworks | N/A |
 | Discourse Analytics | N/A |
| Maple Media | N/A |
| Wayin | -100 |
Wayin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wayin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wayin Customer Loyalty vs. Competitors
Compared to its competitors, Wayin's Customer Loyalty score is rated right above Hootsuite, and is preceded by YuMe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pulsar | 100% |
| YuMe | 100% |
| Wayin | 100% |
| Hootsuite | 76% |
| Spredfast | N/A |
| Stackla | N/A |
| Westfield Labs | N/A |
| Cross Mediaworks | N/A |
| Discourse Analytics | N/A |
| Maple Media | N/A |
Unlock Wayin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wayin Customer Loyalty vs. Competitors data and gain insights into your customers today.
Wayin Product Quality
1.5/5
Wayin has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wayin's overall Product Quality score rated by its users and customers.
Wayin Product Information
Wayin’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.wayin.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
Media
Wayin Product Quality vs. Competitors
Compared to its competitors, Wayin's Product Quality score is rated right above Westfield Labs, and is preceded by YuMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pulsar | 5/5 |
| Spredfast | 4/5 |
| Hootsuite | 3.9/5 |
| Stackla | 3.7/5 |
| YuMe | 2.5/5 |
| Wayin | 1.5/5 |
| Westfield Labs | N/A |
| Cross Mediaworks | N/A |
| Discourse Analytics | N/A |
| Maple Media | N/A |
Unlock Wayin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wayin Product Quality vs. Competitors data and gain insights into your customers today.
Wayin Pricing
Wayin ROI & Value For Money
1.5/5
Wayin has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wayin's overall ROI score rated by its users and customers.
Wayin Pricing vs. Competitors
Compared to its competitors, Wayin's ROI score is rated right above Westfield Labs, and is preceded by YuMe.
| COMPANY | Pricing Score | |
|---|---|---|
| Pulsar | 4.5/5 |
| Hootsuite | 3.7/5 |
| Stackla | 3.7/5 |
| Spredfast | 3.5/5 |
| YuMe | 3/5 |
| Wayin | 1.5/5 |
| Westfield Labs | N/A |
| Cross Mediaworks | N/A |
| Discourse Analytics | N/A |
| Maple Media | N/A |
Unlock Wayin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wayin ROI vs. Competitors data and gain insights into your customers today.
Wayin Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wayin Customer Satisfaction vs. Competitors
Compared to its competitors, Wayin's Customer Satisfaction score is rated right above Westfield Labs, and is preceded by YuMe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pulsar | 100% |
| Stackla | 100% |
| Hootsuite | 66% |
| Spredfast | 0% |
| YuMe | 0% |
| Wayin | 0% |
| Westfield Labs | 0% |
| Cross Mediaworks | 0% |
| Discourse Analytics | 0% |
| Maple Media | 0% |
Unlock Wayin Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wayin Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Wayin Customer Service
1.5/5
Wayin has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wayin's overall Customer Service score rated by its users and customers.
About Wayin's Customer Service
Address
Denver, CO
Website
www.wayin.com
Wayin Customer Service vs. Competitors
Compared to its competitors, Wayin's Customer Service score is rated right above Westfield Labs, and is preceded by YuMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stackla | 5/5 |
| Spredfast | 3.7/5 |
| Hootsuite | 3.6/5 |
| Pulsar | 3/5 |
| YuMe | 1.5/5 |
| Wayin | 1.5/5 |
| Westfield Labs | N/A |
| Cross Mediaworks | N/A |
| Discourse Analytics | N/A |
| Maple Media | N/A |
Unlock Wayin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Wayin Customer Service vs. Competitors data and gain insights into your customers today.
Wayin as an Employer
2.8/5
Wayin has a 2.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Wayin scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wayin would recommend the brand to a friend. ENPS measures how likely Wayin employees would recommend working at Wayin to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
