-33
NPS
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Weber-Stephen Products
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About Weber-Stephen Products' Brand
Weber-stephen products Co. is a company which develops food and drink apps for iPhone Among its major competitors, Weber-Stephen Products is ranked in 5th place for NPS while The Home Depot is 1st, and Ace Hardware is 2nd.
Brand at a Glance
82%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Weber-Stephen Products CMO
Kim Lefko
Kim Lefko serves as the Chief Marketing Officer | General Manager for Weber-Stephen Products LLC. Kim started at Weber-Stephen Products LLC in December of 2014. Kim is based in the Greater Chicago Area.
Weber-Stephen Products Ranking
- #4 / 4 of its competitors
Weber-Stephen Products NPS
Weber-Stephen Products's Net Promoter Score (NPS) is a -33 with 28% Promoters, 11% Passives, and 61% Detractors. Net Promoter Score tracks whether Weber-Stephen Products's customers would recommend using the product based on a scale of -100 to 100.
Weber-Stephen Products Overall NPS
| 28% | Promoters |
|---|---|
| 11% | Passives |
| 61% | Detractors |
Weber-Stephen Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -29 | May 2024 | -29 |
Jun 2024 -35 | Jun 2024 | -35 |
Jul 2024 -39 | Jul 2024 | -39 |
Aug 2024 -38 | Aug 2024 | -38 |
Sep 2024 -37 | Sep 2024 | -37 |
Dec 2024 -35 | Dec 2024 | -35 |
Jan 2025 -34 | Jan 2025 | -34 |
Feb 2025 -36 | Feb 2025 | -36 |
May 2025 -36 | May 2025 | -36 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -33 | Sep 2025 | -33 |
Nov 2025 -33 | Nov 2025 | -33 |
How Other Brands Compare
Weber-Stephen Products is ranked #4 for NPS among its competitors. The Home Depot and Ace Hardware come in first and second, with Lowe's Home Improvement coming in at third.
Weber-Stephen Products |  The Home Depot |  Lowe's Home Improvement |  Ace Hardware | |
| Global Ranking | #- | #86 | #128 | #265 |
| NPS | -33 | 21 | -5 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weber-Stephen Products NPS by Gender
Male customers rated Weber-Stephen Products's NPS 53 points higher than Female customers.
Male
-47
Weber-Stephen Products's NPS was rated -47 by Male customers on Comparably.
24%
Promoters
5%
Passives
71%
Detractors
Female
-100
Weber-Stephen Products's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Weber-Stephen Products NPS by Ethnicity
Weber-Stephen Products's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Other -60 | Other | -60 |
Weber-Stephen Products NPS by Age
Weber-Stephen Products's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Weber-Stephen Products NPS by Usage
Weber-Stephen Products's NPS was rated the highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -41 | Over 10 Years | -41 |
Weber-Stephen Products NPS vs. Competitors
Compared to its competitors, Weber-Stephen Products's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| Ace Hardware | 20 |
 | OBI | 20 |
| Lowe's Home Improvement | -5 |
| Weber-Stephen Products | -33 |
Weber-Stephen Products Customer Reviews
Out of the 7 Weber-Stephen Products customer reviews 2 were positive and 5 were constructive. Weber-Stephen Products customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Weber-Stephen Products Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Weber-Stephen Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Weber-Stephen Products Customer Loyalty Score by Gender
Female customers rated Weber-Stephen Products's Customer Loyalty score 24% higher than Male customers.
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Male
76%
Yes
Female
100%
Yes
Weber-Stephen Products Customer Loyalty Score by Ethnicity
Weber-Stephen Products's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weber-Stephen Products.
86
out of 100
Caucasian
46
out of 100
Other
Weber-Stephen Products Customer Loyalty Score by Age
Weber-Stephen Products's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
61-65 74% | 61-65 | 74% |
66+ 85% | 66+ | 85% |
Weber-Stephen Products Customer Loyalty Score by Usage
Weber-Stephen Products's Customer Loyalty score was rated the highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weber-Stephen Products Customer Loyalty Score by Industry
Weber-Stephen Products's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Insurance industry customers.
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Weber-Stephen Products Customer Loyalty vs. Competitors
Compared to its competitors, Weber-Stephen Products's Customer Loyalty score is rated right above The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Weber-Stephen Products | 82% |
| The Home Depot | 81% |
| Ace Hardware | 80% |
| Lowe's Home Improvement | 77% |
| OBI | 47% |
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Weber-Stephen Products Product Quality
2.7/5
Weber-Stephen Products has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Weber-Stephen Products Product Information
Weber-Stephen Products’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Weber-Stephen Products's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Weber-Stephen Products the lowest at 1.5.
- Website
- http://www.weber.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Weber-Stephen Products Product Quality
Weber-Stephen Products's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Weber-Stephen Products Product Quality the Highest
Ranked Weber-Stephen Products Product Quality the Lowest
Weber-Stephen Products Product Quality Score by Gender
Male customers rated Weber-Stephen Products's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Weber-Stephen Products Product Quality Score by Ethnicity
Weber-Stephen Products's Product Quality score was rated 2.2 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.2 | Other | 2.2 |
Weber-Stephen Products Product Quality Score by Age
Weber-Stephen Products's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Weber-Stephen Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Weber-Stephen Products Product Quality Score by Usage
Weber-Stephen Products's Product Quality score was rated the highest by customers who have used Weber-Stephen Products's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weber-Stephen Products Product Quality Score by Industry
Weber-Stephen Products's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Weber-Stephen Products Product Quality vs. Competitors
Compared to its competitors, Weber-Stephen Products's Product Quality score is rated right below Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| OBI | 4/5 |
| Ace Hardware | 3.7/5 |
| The Home Depot | 3.6/5 |
| Lowe's Home Improvement | 3.1/5 |
| Weber-Stephen Products | 2.7/5 |
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Weber-Stephen Products Pricing
Weber-Stephen Products ROI & Value For Money
2.4/5
Weber-Stephen Products has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Weber-Stephen Products Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Weber-Stephen Products.
Quick Insights into Weber-Stephen Products ROI
Weber-Stephen Products's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Other customers.
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Ranked Weber-Stephen Products ROI the Highest
Ranked Weber-Stephen Products ROI the Lowest
Weber-Stephen Products ROI Score by Gender
Male customers rated Weber-Stephen Products's ROI score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
Weber-Stephen Products ROI Score by Ethnicity
Weber-Stephen Products's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weber-Stephen Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Weber-Stephen Products ROI Score by Age
Weber-Stephen Products's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Weber-Stephen Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Weber-Stephen Products ROI Score by Usage
Weber-Stephen Products's ROI score was rated the highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Weber-Stephen Products ROI Score by Industry
Weber-Stephen Products's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Insurance industry customers.
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Weber-Stephen Products Pricing vs. Competitors
Compared to its competitors, Weber-Stephen Products's ROI score is rated right below Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Ace Hardware | 3.5/5 |
| OBI | 3.5/5 |
| Lowe's Home Improvement | 3/5 |
| Weber-Stephen Products | 2.4/5 |
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Weber-Stephen Products Customer Satisfaction (CSAT)
Weber-Stephen Products Customer Satisfaction (CSAT) Score
36 / 100
Weber-Stephen Products has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weber-Stephen Products Customer Satisfaction
Weber-Stephen Products's Customer Satisfaction score was rated highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and rated lowest by customers who have used Weber-Stephen Products's products/services for Less than 1 Year.
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Ranked Weber-Stephen Products Customer Satisfaction the Highest
Ranked Weber-Stephen Products Customer Satisfaction the Lowest
Weber-Stephen Products Customer Satisfaction Score by Gender
Male customers rated Weber-Stephen Products's Customer Satisfaction score 0 points higher than Female customers.
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26 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 11% | |
Very Dissatisfied | 60% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 37% | |
Very Dissatisfied | 63% |
Weber-Stephen Products Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weber-Stephen Products' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
19%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
19%
Very Dissatisfied
53%
CSAT according to Other
Weber-Stephen Products' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
Weber-Stephen Products Customer Satisfaction Score by Age
Weber-Stephen Products's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
Weber-Stephen Products Customer Satisfaction Score by Usage
Weber-Stephen Products's Customer Satisfaction score was rated the highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Weber-Stephen Products Customer Satisfaction Score by Industry
Weber-Stephen Products's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Insurance industry customers.
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}Weber-Stephen Products Customer Satisfaction vs. Competitors
Compared to its competitors, Weber-Stephen Products's Customer Satisfaction score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| OBI | 100% |
| Ace Hardware | 69% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| Weber-Stephen Products | 36% |
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Weber-Stephen Products Customer Service
2.2/5
Weber-Stephen Products has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Weber-Stephen Products's Customer Service
Address
Palatine, IL
Website
http://www.weber.com
Phone Number
847-934-5700
Quick Insights into Weber-Stephen Products Customer Service
Weber-Stephen Products's Customer Service score was rated highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Weber-Stephen Products Customer Service the Highest
Ranked Weber-Stephen Products Customer Service the Lowest
Weber-Stephen Products Customer Service Score by Gender
Male customers rated Weber-Stephen Products's Customer Service score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Weber-Stephen Products Customer Service Score by Ethnicity
Weber-Stephen Products's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Weber-Stephen Products Customer Service Score by Age
Weber-Stephen Products's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.8 | 51-55 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Weber-Stephen Products Customer Service Score by Usage
Weber-Stephen Products's Customer Service score was rated the highest by customers who have used Weber-Stephen Products's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Weber-Stephen Products Customer Service Score by Industry
Weber-Stephen Products's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Insurance industry customers.
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Weber-Stephen Products Customer Service vs. Competitors
Compared to its competitors, Weber-Stephen Products's Customer Service score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| OBI | 4/5 |
| The Home Depot | 3.6/5 |
| Ace Hardware | 3.6/5 |
| Lowe's Home Improvement | 2.9/5 |
| Weber-Stephen Products | 2.2/5 |
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Weber-Stephen Products as an Employer
2.6/5
Weber-Stephen Products has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Weber-Stephen Products scored a -33 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Weber-Stephen Products would recommend the brand to a friend. ENPS measures how likely Weber-Stephen Products employees would recommend working at Weber-Stephen Products to a friend.
Net Promoter Score
-33
NPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 23% | Promoters |
|---|---|
| 12% | Passive |
| 65% | Detractors |
