-21
NPS
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WebMD Health
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About WebMD Health's Brand
WebMD Health Services provides health management programs and benefit decision-support solutions for employers and health plans. Among its major competitors, WebMD Health is ranked in 5th place for NPS while Mayo Clinic is 1st, and WebMD is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
WebMD Health Ranking
- #4 / 4 of its competitors
WebMD Health NPS
WebMD Health's Net Promoter Score (NPS) is a -21 with 26% Promoters, 27% Passives, and 47% Detractors. Net Promoter Score tracks whether WebMD Health's customers would recommend using the product based on a scale of -100 to 100.
WebMD Health Overall NPS
| 26% | Promoters |
|---|---|
| 27% | Passives |
| 47% | Detractors |
WebMD Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 17 | Jun 2021 | 17 |
Sep 2021 13 | Sep 2021 | 13 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -10 | Mar 2022 | -10 |
Jun 2022 -18 | Jun 2022 | -18 |
Aug 2022 -30 | Aug 2022 | -30 |
Sep 2022 -22 | Sep 2022 | -22 |
Oct 2022 -18 | Oct 2022 | -18 |
Apr 2023 -24 | Apr 2023 | -24 |
Sep 2023 -28 | Sep 2023 | -28 |
Jul 2025 -21 | Jul 2025 | -21 |
How Other Brands Compare
WebMD Health is ranked #4 for NPS among its competitors. Mayo Clinic and WebMD come in first and second, with Walmart coming in at third.
WebMD Health |  Walmart |  WebMD |  Mayo Clinic | |
| Global Ranking | #- | #104 | #172 | #229 |
| NPS | -21 | 7 | 15 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $382.64B | - | $156.98M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WebMD Health NPS by Gender
Male customers rated WebMD Health's NPS 25 points higher than Female customers.
Male
25
WebMD Health's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
0
WebMD Health's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
WebMD Health NPS by Usage
WebMD Health's NPS was rated the highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
WebMD Health NPS vs. Competitors
Compared to its competitors, WebMD Health's NPS is rated right above HealthTap, and is preceded by Healthline Media.
| COMPANY | NPS Score | |
|---|---|---|
| Mayo Clinic | 18 |
| WebMD | 15 |
| Walmart | 7 |
 | Healthline Media | -14 |
| WebMD Health | -21 |
 | HealthTap | -34 |
WebMD Health Customer Reviews
Out of the 2 WebMD Health customer reviews 1 was positive and 1 was constructive. WebMD Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
WebMD Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of WebMD Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WebMD Health Customer Loyalty Score by Gender
Male customers rated WebMD Health's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
WebMD Health Customer Loyalty Score by Usage
WebMD Health's Customer Loyalty score was rated the highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WebMD Health Customer Loyalty vs. Competitors
Compared to its competitors, WebMD Health's Customer Loyalty score is rated right above HealthTap, and is preceded by WebMD.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mayo Clinic | 77% |
| Walmart | 76% |
| Healthline Media | 73% |
| WebMD | 68% |
| WebMD Health | 66% |
| HealthTap | 55% |
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WebMD Health Product Quality
3.4/5
WebMD Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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WebMD Health Product Information
WebMD Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.webmdhealthservices.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into WebMD Health Product Quality
WebMD Health's Product Quality score was rated highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and rated lowest by customers who have used WebMD Health's products/services for 1 to 2 Years.
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Ranked WebMD Health Product Quality the Highest
Ranked WebMD Health Product Quality the Lowest
WebMD Health Product Quality Score by Gender
Male customers rated WebMD Health's Product Quality score 1.3 stars higher than Female customers.
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Male
4.1/5
Female
2.8/5
WebMD Health Product Quality Score by Usage
WebMD Health's Product Quality score was rated the highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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WebMD Health Product Quality vs. Competitors
Compared to its competitors, WebMD Health's Product Quality score is rated right above WebMD, and is preceded by Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mayo Clinic | 3.8/5 |
| Walmart | 3.5/5 |
| WebMD Health | 3.4/5 |
| WebMD | 3.1/5 |
| Healthline Media | 3/5 |
| HealthTap | 3/5 |
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WebMD Health Pricing
WebMD Health ROI & Value For Money
3.5/5
WebMD Health has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into WebMD Health ROI
WebMD Health's ROI score was rated highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and rated lowest by customers who have used WebMD Health's products/services for 1 to 2 Years.
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Ranked WebMD Health ROI the Highest
Ranked WebMD Health ROI the Lowest
WebMD Health ROI Score by Gender
Male customers rated WebMD Health's ROI score 0.9 stars higher than Female customers.
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Male
3.7/5
Female
2.8/5
WebMD Health ROI Score by Usage
WebMD Health's ROI score was rated the highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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WebMD Health Pricing vs. Competitors
Compared to its competitors, WebMD Health's ROI score is rated right above HealthTap, and is preceded by Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| Mayo Clinic | 3.5/5 |
| Walmart | 3.5/5 |
| WebMD Health | 3.5/5 |
| HealthTap | 3.3/5 |
| WebMD | 3.2/5 |
| Healthline Media | 3.1/5 |
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WebMD Health Customer Satisfaction (CSAT)
WebMD Health Customer Satisfaction (CSAT) Score
67 / 100
WebMD Health has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
42%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WebMD Health Customer Satisfaction
WebMD Health's Customer Satisfaction score was rated highest by Male customers.
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Ranked WebMD Health Customer Satisfaction the Highest
WebMD Health Customer Satisfaction Score by Gender
WebMD Health's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WebMD Health.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
WebMD Health Customer Satisfaction Score by Usage
WebMD Health's Customer Satisfaction score was rated 67 points by customers who have used WebMD Health's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WebMD Health Customer Satisfaction vs. Competitors
Compared to its competitors, WebMD Health's Customer Satisfaction score is rated right above Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WebMD Health | 67% |
| Walmart | 66% |
| Mayo Clinic | 62% |
| WebMD | 57% |
| Healthline Media | 54% |
| HealthTap | 34% |
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WebMD Health Customer Service
3.3/5
WebMD Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About WebMD Health's Customer Service
Address
Portland, OR
Website
www.webmdhealthservices.com
Quick Insights into WebMD Health Customer Service
WebMD Health's Customer Service score was rated highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and rated lowest by customers who have used WebMD Health's products/services for 1 to 2 Years.
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Ranked WebMD Health Customer Service the Highest
Ranked WebMD Health Customer Service the Lowest
WebMD Health Customer Service Score by Gender
Male customers rated WebMD Health's Customer Service score 0.9 stars higher than Female customers.
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Male
3.7/5
Female
2.8/5
WebMD Health Customer Service Score by Usage
WebMD Health's Customer Service score was rated the highest by customers who have used WebMD Health's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WebMD Health Customer Service vs. Competitors
Compared to its competitors, WebMD Health's Customer Service score is rated right above Healthline Media, and is preceded by Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mayo Clinic | 3.7/5 |
| Walmart | 3.3/5 |
| WebMD Health | 3.3/5 |
| Healthline Media | 3.2/5 |
| WebMD | 3.1/5 |
| HealthTap | 2.7/5 |
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WebMD Health as an Employer
2.9/5
WebMD Health has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
WebMD Health scored a -21 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of WebMD Health would recommend the brand to a friend. ENPS measures how likely WebMD Health employees would recommend working at WebMD Health to a friend.
Net Promoter Score
-21
NPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 27% | Promoters |
|---|---|
| 33% | Passive |
| 40% | Detractors |
