-34
NPS
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Wedbush Securities
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About Wedbush Securities' Brand
Among its major competitors, Wedbush Securities is ranked in 5th place for NPS while William Blair is 1st, and Charles Schwab is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wedbush Securities Ranking
- #4 / 4 of its competitors
Wedbush Securities NPS
Wedbush Securities's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Wedbush Securities's customers would recommend using the product based on a scale of -100 to 100.
Wedbush Securities Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Wedbush Securities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
How Other Brands Compare
Wedbush Securities is ranked #4 for NPS among its competitors. Charles Schwab and Wells Fargo come in first and second, with Morgan Stanley coming in at third.
Wedbush Securities |  Wells Fargo |  Morgan Stanley |  Charles Schwab | |
| Global Ranking | #- | #139 | #199 | #239 |
| NPS | -34 | 7 | -8 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $156.41B | $147.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wedbush Securities NPS vs. Competitors
Compared to its competitors, Wedbush Securities's NPS is rated right below Morgan Stanley.
| COMPANY | NPS Score | |
|---|---|---|
 | William Blair | 44 |
| Charles Schwab | 8 |
| Wells Fargo | 7 |
| Morgan Stanley | -8 |
| Wedbush Securities | -34 |
Wedbush Securities Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wedbush Securities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wedbush Securities Customer Loyalty vs. Competitors
Compared to its competitors, Wedbush Securities's Customer Loyalty score is rated right below Morgan Stanley.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| William Blair | 79% |
| Charles Schwab | 79% |
| Wells Fargo | 71% |
| Morgan Stanley | 69% |
| Wedbush Securities | 10% |
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Wedbush Securities Product Quality
1.5/5
Wedbush Securities has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Wedbush Securities Product Information
Wedbush Securities’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.wedbush.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Wedbush Securities Product Quality vs. Competitors
Compared to its competitors, Wedbush Securities's Product Quality score is rated right below Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| William Blair | 4.1/5 |
| Charles Schwab | 3.4/5 |
| Morgan Stanley | 3.4/5 |
| Wells Fargo | 3.4/5 |
| Wedbush Securities | 1.5/5 |
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Wedbush Securities Pricing
Wedbush Securities ROI & Value For Money
1.5/5
Wedbush Securities has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Wedbush Securities Pricing vs. Competitors
Compared to its competitors, Wedbush Securities's ROI score is rated right below Morgan Stanley.
| COMPANY | Pricing Score | |
|---|---|---|
| William Blair | 4.1/5 |
| Charles Schwab | 3.4/5 |
| Wells Fargo | 3.4/5 |
| Morgan Stanley | 3.3/5 |
| Wedbush Securities | 1.5/5 |
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Wedbush Securities Customer Satisfaction (CSAT)
Wedbush Securities Customer Satisfaction (CSAT) Score
50 / 100
Wedbush Securities has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wedbush Securities Customer Satisfaction vs. Competitors
Compared to its competitors, Wedbush Securities's Customer Satisfaction score is rated right above Morgan Stanley, and is preceded by Charles Schwab.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| William Blair | 77% |
| Wells Fargo | 60% |
| Charles Schwab | 56% |
| Wedbush Securities | 50% |
| Morgan Stanley | 45% |
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Wedbush Securities Customer Service
1.5/5
Wedbush Securities has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Wedbush Securities's Customer Service
Address
1000 Wilshire Blvd, Los Angeles, CA 90017
Website
https://www.wedbush.com
Wedbush Securities Customer Service vs. Competitors
Compared to its competitors, Wedbush Securities's Customer Service score is rated right below Morgan Stanley.
| COMPANY | Customer Service Score | |
|---|---|---|
| William Blair | 4.3/5 |
| Wells Fargo | 3.5/5 |
| Charles Schwab | 3.5/5 |
| Morgan Stanley | 3.4/5 |
| Wedbush Securities | 1.5/5 |
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Wedbush Securities as an Employer
Consumer vs. Employees
Wedbush Securities scored a -34 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Wedbush Securities would recommend the brand to a friend. ENPS measures how likely Wedbush Securities employees would recommend working at Wedbush Securities to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
