12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Western & Southern Financial Group
Marketing or Exec? Claim Your Free Account
About Western & Southern Financial Group's Brand
Among its major competitors, Western & Southern Financial Group is ranked in 1st place for NPS while AIG is 2nd, and Prudential is 3rd.
Brand at a Glance
89%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Western & Southern Financial Group Ranking
- #1 / 4 of its competitors
Western & Southern Financial Group NPS
Western & Southern Financial Group's Net Promoter Score (NPS) is a 12 with 56% Promoters, 0% Passives, and 44% Detractors. Net Promoter Score tracks whether Western & Southern Financial Group's customers would recommend using the product based on a scale of -100 to 100.
Western & Southern Financial Group Overall NPS
| 56% | Promoters |
|---|---|
| 0% | Passives |
| 44% | Detractors |
Western & Southern Financial Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 15 | Jan 2024 | 15 |
Mar 2024 11 | Mar 2024 | 11 |
How Other Brands Compare
Western & Southern Financial Group is ranked first for NPS among its competitors. AIG and Prudential come in second and third, with Allstate coming in at #4.
Western & Southern Financial Group |  Allstate |  Prudential |  AIG | |
| Global Ranking | #- | #122 | #176 | #302 |
| NPS | 12 | -31 | -4 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $31.46B | $36.42B | $40.99B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western & Southern Financial Group NPS vs. Competitors
Compared to its competitors, Western & Southern Financial Group's NPS is rated right above AIG.
| COMPANY | NPS Score | |
|---|---|---|
| Western & Southern Financial Group | 12 |
| AIG | 11 |
 | Aegon NV | N/A |
| Prudential | -4 |
 | MetLife | -19 |
| Allstate | -31 |
Western & Southern Financial Group Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Western & Southern Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Western & Southern Financial Group Customer Loyalty vs. Competitors
Compared to its competitors, Western & Southern Financial Group's Customer Loyalty score is rated right above MetLife.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Western & Southern Financial Group | 89% |
| MetLife | 80% |
| Prudential | 75% |
| Allstate | 74% |
| AIG | 64% |
| Aegon NV | N/A |
Unlock Western & Southern Financial Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Western & Southern Financial Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Western & Southern Financial Group Product Quality
3.9/5
Western & Southern Financial Group has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Western & Southern Financial Group's overall Product Quality score rated by its users and customers.
Western & Southern Financial Group Product Information
Western & Southern Financial Group’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Western & Southern Financial Group Product Quality vs. Competitors
Compared to its competitors, Western & Southern Financial Group's Product Quality score is rated right above AIG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Western & Southern Financial Group | 3.9/5 |
| AIG | 3.3/5 |
| Prudential | 3.3/5 |
| MetLife | 2.9/5 |
| Allstate | 2.3/5 |
| Aegon NV | N/A |
Unlock Western & Southern Financial Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Western & Southern Financial Group Product Quality vs. Competitors data and gain insights into your customers today.
Western & Southern Financial Group Pricing
Western & Southern Financial Group ROI & Value For Money
3.7/5
Western & Southern Financial Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Western & Southern Financial Group's overall ROI score rated by its users and customers.
Western & Southern Financial Group Pricing vs. Competitors
Compared to its competitors, Western & Southern Financial Group's ROI score is rated right above AIG.
| COMPANY | Pricing Score | |
|---|---|---|
| Western & Southern Financial Group | 3.7/5 |
| AIG | 3.4/5 |
| Prudential | 3.2/5 |
| MetLife | 2.8/5 |
| Allstate | 2.3/5 |
| Aegon NV | N/A |
Unlock Western & Southern Financial Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Western & Southern Financial Group ROI vs. Competitors data and gain insights into your customers today.
Western & Southern Financial Group Customer Satisfaction (CSAT)
Western & Southern Financial Group Customer Satisfaction (CSAT) Score
80 / 100
Western & Southern Financial Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Western & Southern Financial Group Customer Satisfaction vs. Competitors
Compared to its competitors, Western & Southern Financial Group's Customer Satisfaction score is rated right above AIG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Western & Southern Financial Group | 80% |
| AIG | 58% |
| Prudential | 55% |
| MetLife | 52% |
| Allstate | 32% |
| Aegon NV | 0% |
Unlock Western & Southern Financial Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Western & Southern Financial Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Western & Southern Financial Group Customer Service
3.7/5
Western & Southern Financial Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Western & Southern Financial Group's overall Customer Service score rated by its users and customers.
About Western & Southern Financial Group's Customer Service
Website
http://www.westernsouthern.com
Western & Southern Financial Group Customer Service vs. Competitors
Compared to its competitors, Western & Southern Financial Group's Customer Service score is rated right above AIG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Western & Southern Financial Group | 3.7/5 |
| AIG | 3.3/5 |
| Prudential | 3.2/5 |
| MetLife | 2.7/5 |
| Allstate | 2.4/5 |
| Aegon NV | N/A |
Unlock Western & Southern Financial Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Western & Southern Financial Group Customer Service vs. Competitors data and gain insights into your customers today.
Western & Southern Financial Group as an Employer
4.3/5
Western & Southern Financial Group has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of Western & Southern Financial Group
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Western & Southern Financial Group scored a 12 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Western & Southern Financial Group would recommend the brand to a friend. ENPS measures how likely Western & Southern Financial Group employees would recommend working at Western & Southern Financial Group to a friend.
Net Promoter Score
12
NPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
