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NPS
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Westinghouse
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About Westinghouse's Brand
Westinghouse nuclear technology will help provide future generations with safe, clean and reliable electricity. Among its major competitors, Westinghouse is ranked in 3rd place for NPS while Toshiba is 1st, and Trinity Industries is 2nd.Their current valuation is $14.92B
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
Westinghouse Ranking
- #3 / 4 of its competitors
Westinghouse NPS
Westinghouse's Net Promoter Score (NPS) is a -3 with 40% Promoters, 17% Passives, and 43% Detractors. Net Promoter Score tracks whether Westinghouse's customers would recommend using the product based on a scale of -100 to 100.
Westinghouse Overall NPS
| 40% | Promoters |
|---|---|
| 17% | Passives |
| 43% | Detractors |
Westinghouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
Mar 2025 -2 | Mar 2025 | -2 |
Apr 2025 -4 | Apr 2025 | -4 |
Jun 2025 -2 | Jun 2025 | -2 |
Jul 2025 -5 | Jul 2025 | -5 |
Aug 2025 -3 | Aug 2025 | -3 |
Sep 2025 0 | Sep 2025 | 0 |
Nov 2025 -2 | Nov 2025 | -2 |
Jan 2026 -4 | Jan 2026 | -4 |
How Other Brands Compare
Westinghouse is ranked third for NPS among its competitors. Toshiba and Trinity Industries come in first and second, with Electrolux coming in at #4. Among those competitors, it is the second most valued company behind Toshiba.
Westinghouse |  Electrolux |  Toshiba |  Trinity Industries | |
| Global Ranking | #- | #312 | #- | #- |
| NPS | -3 | -26 | 38 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $14.92B | $4.03B | $15.15B | $3.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westinghouse NPS by Gender
Female customers rated Westinghouse's NPS 88 points higher than Male customers.
Male
-54
Westinghouse's NPS was rated -54 by Male customers on Comparably.
23%
Promoters
0%
Passives
77%
Detractors
Female
34
Westinghouse's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Westinghouse NPS by Ethnicity
Westinghouse's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
African American/Black -60 | African American/Black | -60 |
Westinghouse NPS by Age
Westinghouse's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Westinghouse NPS by Usage
Westinghouse's NPS was rated the highest by customers who have used Westinghouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
Over 10 Years -34 | Over 10 Years | -34 |
Westinghouse NPS vs. Competitors
Compared to its competitors, Westinghouse's NPS is rated right above TerraPower, and is preceded by Lilee Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Toshiba | 38 |
| Trinity Industries | 23 |
 | Lilee Systems | N/A |
| Westinghouse | -3 |
 | TerraPower | -25 |
| Electrolux | -26 |
Westinghouse Customer Reviews
Out of the 3 Westinghouse customer reviews 1 was positive and 2 were constructive. Westinghouse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Westinghouse Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Westinghouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Westinghouse Customer Loyalty Score by Gender
Female customers rated Westinghouse's Customer Loyalty score 42% higher than Male customers.
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Male
58%
Yes
Female
100%
Yes
Westinghouse Customer Loyalty Score by Ethnicity
Westinghouse's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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61
out of 100
Caucasian
64
out of 100
African American/Black
Westinghouse Customer Loyalty Score by Age
Westinghouse's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 78% | 56-60 | 78% |
66+ 40% | 66+ | 40% |
Westinghouse Customer Loyalty Score by Usage
Westinghouse's Customer Loyalty score was rated the highest by customers who have used Westinghouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Westinghouse Customer Loyalty Score by Industry
Westinghouse's Customer Loyalty score was rated 40% by Tech industry customers.
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Westinghouse Customer Loyalty vs. Competitors
Compared to its competitors, Westinghouse's Customer Loyalty score is rated right above Electrolux, and is preceded by Toshiba.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TerraPower | 100% |
| Trinity Industries | 81% |
| Toshiba | 77% |
| Westinghouse | 73% |
| Electrolux | 68% |
| Lilee Systems | N/A |
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Westinghouse Product Quality
3/5
Westinghouse has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Westinghouse Product Information
Westinghouse’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Westinghouse's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Westinghouse Product Quality
Westinghouse's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 66+.
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Ranked Westinghouse Product Quality the Highest
Ranked Westinghouse Product Quality the Lowest
Westinghouse Product Quality Score by Gender
Female customers rated Westinghouse's Product Quality score 1.6 stars higher than Male customers.
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Male
1.9/5
Female
3.5/5
Westinghouse Product Quality Score by Ethnicity
Westinghouse's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.8 | African American/Black | 2.8 |
Westinghouse Product Quality Score by Age
Westinghouse's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.7 | 56-60 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Westinghouse Product Quality Score by Usage
Westinghouse's Product Quality score was rated the highest by customers who have used Westinghouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Westinghouse Product Quality Score by Industry
Westinghouse's Product Quality score was rated 2 stars by Tech industry customers.
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Westinghouse Product Quality vs. Competitors
Compared to its competitors, Westinghouse's Product Quality score is rated right above Electrolux, and is preceded by Trinity Industries.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toshiba | 4.2/5 |
| TerraPower | 3.7/5 |
| Trinity Industries | 3.6/5 |
| Westinghouse | 3/5 |
| Electrolux | 2.5/5 |
| Lilee Systems | N/A |
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Westinghouse Pricing
Westinghouse ROI & Value For Money
3/5
Westinghouse has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Westinghouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Westinghouse ROI
Westinghouse's ROI score was rated highest by Female customers, and rated lowest by customers ages 66+.
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Ranked Westinghouse ROI the Highest
Ranked Westinghouse ROI the Lowest
Westinghouse ROI Score by Gender
Female customers rated Westinghouse's ROI score 1.2 stars higher than Male customers.
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Male
2.3/5
Female
3.5/5
Westinghouse ROI Score by Ethnicity
Westinghouse's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 1.9 | African American/Black | 1.9 |
Westinghouse ROI Score by Age
Westinghouse's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.7 | 56-60 | 2.7 |
66+ 1.8 | 66+ | 1.8 |
Westinghouse ROI Score by Usage
Westinghouse's ROI score was rated the highest by customers who have used Westinghouse's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Westinghouse ROI Score by Industry
Westinghouse's ROI score was rated 2 stars by Tech industry customers.
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Westinghouse Pricing vs. Competitors
Compared to its competitors, Westinghouse's ROI score is rated right above Electrolux, and is preceded by TerraPower.
| COMPANY | Pricing Score | |
|---|---|---|
| Toshiba | 3.9/5 |
| Trinity Industries | 3.6/5 |
| TerraPower | 3.5/5 |
| Westinghouse | 3/5 |
| Electrolux | 2.3/5 |
| Lilee Systems | N/A |
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Westinghouse Customer Satisfaction (CSAT)
Westinghouse Customer Satisfaction (CSAT) Score
47 / 100
Westinghouse has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
34%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
3%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Westinghouse Customer Satisfaction
Westinghouse's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Westinghouse Customer Satisfaction the Highest
Ranked Westinghouse Customer Satisfaction the Lowest
Westinghouse Customer Satisfaction Score by Gender
Female customers rated Westinghouse's Customer Satisfaction score 2 points higher than Male customers.
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31 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 62% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Westinghouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Westinghouse's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
CSAT according to African American/Black
Westinghouse's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Westinghouse Customer Satisfaction Score by Age
Westinghouse's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 50% | |||||||||||||||
| 66+ | 33% |
Westinghouse Customer Satisfaction Score by Usage
Westinghouse's Customer Satisfaction score was rated the highest by customers who have used Westinghouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Westinghouse Customer Satisfaction vs. Competitors
Compared to its competitors, Westinghouse's Customer Satisfaction score is rated right above Electrolux, and is preceded by Trinity Industries.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TerraPower | 100% |
| Toshiba | 88% |
| Trinity Industries | 72% |
| Westinghouse | 47% |
| Electrolux | 35% |
| Lilee Systems | 0% |
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Westinghouse Customer Service
2.8/5
Westinghouse has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Westinghouse's Customer Service
Address
Pittsburgh, PA 15222
Website
http://www.westinghousenuclear.com
Phone Number
(866)442-7873
Quick Insights into Westinghouse Customer Service
Westinghouse's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 66+.
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Ranked Westinghouse Customer Service the Highest
Ranked Westinghouse Customer Service the Lowest
Westinghouse Customer Service Score by Gender
Female customers rated Westinghouse's Customer Service score 1.8 stars higher than Male customers.
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Male
1.7/5
Female
3.5/5
Westinghouse Customer Service Score by Ethnicity
Westinghouse's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
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40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.9 | African American/Black | 1.9 |
Westinghouse Customer Service Score by Age
Westinghouse's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.7 | 56-60 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Westinghouse Customer Service Score by Usage
Westinghouse's Customer Service score was rated the highest by customers who have used Westinghouse's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Westinghouse Customer Service Score by Industry
Westinghouse's Customer Service score was rated 2 stars by Tech industry customers.
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Westinghouse Customer Service vs. Competitors
Compared to its competitors, Westinghouse's Customer Service score is rated right above Electrolux, and is preceded by TerraPower.
| COMPANY | Customer Service Score | |
|---|---|---|
| Toshiba | 4/5 |
| Trinity Industries | 3.9/5 |
| TerraPower | 3.6/5 |
| Westinghouse | 2.8/5 |
| Electrolux | 2.3/5 |
| Lilee Systems | N/A |
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Westinghouse as an Employer
3.5/5
Westinghouse has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Westinghouse scored a -3 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Westinghouse would recommend the brand to a friend. ENPS measures how likely Westinghouse employees would recommend working at Westinghouse to a friend.
Net Promoter Score
-3
NPS Score
| 40% | Promoters |
|---|---|
| 17% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 39% | Promoters |
|---|---|
| 21% | Passive |
| 40% | Detractors |
