50
NPS
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Wham-O
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About Wham-O's Brand
Wham-O manufactures and markets some of the most recognizable consumer brands in the world, including classics like Frisbee®, Hacky Sack®, Slip 'N Slide® Among its major competitors, Wham-O is ranked in 2nd place for NPS while JAKKS Pacific is 1st, and Hasbro is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Wham-O Ranking
- #1 / 4 of its competitors
Wham-O NPS
Wham-O's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Wham-O's customers would recommend using the product based on a scale of -100 to 100.
Wham-O Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Wham-O NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2023 50 | May 2023 | 50 |
How Other Brands Compare
Wham-O is ranked first for NPS among its competitors. Hasbro and Mattel, Inc. come in second and third, with Spin Master coming in at #4.
Wham-O |  Mattel, Inc. |  Hasbro |  Spin Master | |
| Global Ranking | #- | #111 | #327 | #945 |
| NPS | 50 | 22 | 24 | 16 |
| Valuation Updated every 24 hours for public companies | - | $7.04B | $13.10B | $1.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wham-O NPS vs. Competitors
Compared to its competitors, Wham-O's NPS is rated right above Hasbro, and is preceded by JAKKS Pacific.
| COMPANY | NPS Score | |
|---|---|---|
 | JAKKS Pacific | 71 |
| Wham-O | 50 |
| Hasbro | 24 |
| Mattel, Inc. | 22 |
| Spin Master | 16 |
 | Innova | N/A |
 | Intex | N/A |
Wham-O Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Wham-O users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wham-O Customer Loyalty vs. Competitors
Compared to its competitors, Wham-O's Customer Loyalty score is rated right above Innova, and is preceded by JAKKS Pacific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spin Master | 79% |
| Mattel, Inc. | 78% |
| Hasbro | 77% |
| JAKKS Pacific | 60% |
| Wham-O | 10% |
| Innova | N/A |
| Intex | N/A |
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Wham-O Product Quality
4/5
Wham-O has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Wham-O Product Information
Wham-O’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://wham-o.com
- Company Size
- 11-50 Employees
Industry
Consumer Goods
Wham-O Product Quality vs. Competitors
Compared to its competitors, Wham-O's Product Quality score is rated right above Mattel, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Wham-O | 4/5 |
| Mattel, Inc. | 4/5 |
| Hasbro | 3.9/5 |
| Spin Master | 3.8/5 |
| JAKKS Pacific | 2.8/5 |
| Innova | N/A |
| Intex | N/A |
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Wham-O Pricing
Wham-O ROI & Value For Money
3.5/5
Wham-O has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Wham-O Pricing vs. Competitors
Compared to its competitors, Wham-O's ROI score is rated right above Innova, and is preceded by Mattel, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| JAKKS Pacific | 4/5 |
| Spin Master | 3.7/5 |
| Hasbro | 3.6/5 |
| Mattel, Inc. | 3.6/5 |
| Wham-O | 3.5/5 |
| Innova | N/A |
| Intex | N/A |
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Wham-O Customer Satisfaction (CSAT)
Wham-O Customer Satisfaction (CSAT) Score
100 / 100
Wham-O has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wham-O Customer Satisfaction vs. Competitors
Compared to its competitors, Wham-O's Customer Satisfaction score is rated right above Mattel, Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wham-O | 100% |
| Mattel, Inc. | 85% |
| Spin Master | 80% |
| Hasbro | 75% |
| JAKKS Pacific | 50% |
| Innova | 0% |
| Intex | 0% |
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Wham-O Customer Service
4/5
Wham-O has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wham-O's Customer Service
Address
946 Sandhill Ave, Carson, CA 90746
Website
http://wham-o.com
Phone Number
3108182287
Wham-O's Social Links
Wham-O Customer Service vs. Competitors
Compared to its competitors, Wham-O's Customer Service score is rated right above Mattel, Inc., and is preceded by JAKKS Pacific.
| COMPANY | Customer Service Score | |
|---|---|---|
| JAKKS Pacific | 4.2/5 |
| Wham-O | 4/5 |
| Mattel, Inc. | 3.8/5 |
| Hasbro | 3.7/5 |
| Spin Master | 3.7/5 |
| Innova | N/A |
| Intex | N/A |
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