-34
NPS
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Which Wich
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About Which Wich's Brand
Which Wich operates restaurant chain for sandwiches and salads. Among its major competitors, Which Wich is ranked in 5th place for NPS while Jason's Deli is 1st, and Jimmy John's is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Which Wich Ranking
- #4 / 4 of its competitors
Which Wich NPS
Which Wich's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Which Wich's customers would recommend using the product based on a scale of -100 to 100.
Which Wich Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Which Wich NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
How Other Brands Compare
Which Wich is ranked #4 for NPS among its competitors. Jason's Deli and Jimmy John's come in first and second, with Jersey Mike's Subs coming in at third.
Which Wich |  Jersey Mike's Subs |  Jason's Deli |  Jimmy John's | |
| Global Ranking | #- | #445 | #- | #- |
| NPS | -34 | -10 | 17 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Which Wich NPS vs. Competitors
Compared to its competitors, Which Wich's NPS is rated right below Subway.
| COMPANY | NPS Score | |
|---|---|---|
| Jason's Deli | 17 |
| Jimmy John's | 13 |
| Jersey Mike's Subs | -10 |
 | Subway | -34 |
| Which Wich | -34 |
Which Wich Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Which Wich users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Which Wich Customer Loyalty vs. Competitors
Compared to its competitors, Which Wich's Customer Loyalty score is rated right above Jason's Deli.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Which Wich | 100% |
| Jason's Deli | 85% |
| Jimmy John's | 78% |
| Jersey Mike's Subs | 74% |
| Subway | 74% |
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Which Wich Product Quality
2.7/5
Which Wich has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Which Wich Product Information
Which Wich’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://whichwich.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
Which Wich Product Quality vs. Competitors
Compared to its competitors, Which Wich's Product Quality score is rated right above Subway, and is preceded by Jersey Mike's Subs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jason's Deli | 3.6/5 |
| Jimmy John's | 3.6/5 |
| Jersey Mike's Subs | 3.1/5 |
| Which Wich | 2.7/5 |
| Subway | 2.6/5 |
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Which Wich Pricing
Which Wich ROI & Value For Money
2.7/5
Which Wich has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Which Wich Pricing vs. Competitors
Compared to its competitors, Which Wich's ROI score is rated right above Subway, and is preceded by Jersey Mike's Subs.
| COMPANY | Pricing Score | |
|---|---|---|
| Jason's Deli | 3.5/5 |
| Jimmy John's | 3.3/5 |
| Jersey Mike's Subs | 2.9/5 |
| Which Wich | 2.7/5 |
| Subway | 2.4/5 |
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Which Wich Customer Satisfaction (CSAT)
Which Wich Customer Satisfaction (CSAT) Score
33 / 100
Which Wich has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Which Wich Customer Satisfaction vs. Competitors
Compared to its competitors, Which Wich's Customer Satisfaction score is rated right below Subway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jimmy John's | 67% |
| Jason's Deli | 62% |
| Jersey Mike's Subs | 48% |
| Subway | 39% |
| Which Wich | 33% |
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Which Wich Customer Service
2.7/5
Which Wich has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Which Wich's Customer Service
Address
Dallas, TX
Website
http://whichwich.com/
Which Wich Customer Service vs. Competitors
Compared to its competitors, Which Wich's Customer Service score is rated right above Subway, and is preceded by Jersey Mike's Subs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jason's Deli | 3.5/5 |
| Jimmy John's | 3.4/5 |
| Jersey Mike's Subs | 2.8/5 |
| Which Wich | 2.7/5 |
| Subway | 2.4/5 |
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Which Wich as an Employer
3.8/5
Which Wich has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Which Wich scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Which Wich would recommend the brand to a friend. ENPS measures how likely Which Wich employees would recommend working at Which Wich to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
