-20
NPS
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White House Black Market
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About White House Black Market's Brand
Whitehouse Station Family Med is a Medical Practice company located in 237 Main St, Whitehouse Sta, New Jersey, United States. Among its major competitors, White House Black Market is ranked in 3rd place for NPS while Nordstrom is 1st, and Banana Republic is 2nd.Their current valuation is $389.04M
Brand at a Glance
80%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
White House Black Market Ranking
- #3 / 4 of its competitors
White House Black Market NPS
White House Black Market's Net Promoter Score (NPS) is a -20 with 34% Promoters, 12% Passives, and 54% Detractors. Net Promoter Score tracks whether White House Black Market's customers would recommend using the product based on a scale of -100 to 100.
White House Black Market Overall NPS
| 34% | Promoters |
|---|---|
| 12% | Passives |
| 54% | Detractors |
White House Black Market NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -14 | Oct 2024 | -14 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -14 | Dec 2024 | -14 |
Jan 2025 -14 | Jan 2025 | -14 |
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -16 | Mar 2025 | -16 |
Jun 2025 -16 | Jun 2025 | -16 |
Jul 2025 -17 | Jul 2025 | -17 |
Sep 2025 -18 | Sep 2025 | -18 |
Oct 2025 -18 | Oct 2025 | -18 |
Dec 2025 -20 | Dec 2025 | -20 |
Jan 2026 -19 | Jan 2026 | -19 |
How Other Brands Compare
White House Black Market is ranked third for NPS among its competitors. Nordstrom and Banana Republic come in first and second, with ANN INC. coming in at #4. Among those competitors, it is the third most valued company behind Banana Republic.
White House Black Market |  Nordstrom |  Banana Republic |  ANN INC. | |
| Global Ranking | #- | #97 | #430 | #- |
| NPS | -20 | 20 | 18 | -26 |
| Valuation Updated every 24 hours for public companies | $389.04M | $5.84B | $11.23B | $6.05M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
White House Black Market NPS by Gender
White House Black Market's NPS was rated -28 by Female customers on Comparably.
Female
-28
White House Black Market's NPS was rated -28 by Female customers on Comparably.
30%
Promoters
12%
Passives
58%
Detractors
Male
N/A
White House Black Market's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
White House Black Market NPS by Ethnicity
White House Black Market's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -29 | Caucasian | -29 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black -14 | African American/Black | -14 |
Other -87 | Other | -87 |
White House Black Market NPS by Age
White House Black Market's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
White House Black Market NPS by Usage
White House Black Market's NPS was rated the highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -34 | Over 10 Years | -34 |
White House Black Market NPS vs. Competitors
Compared to its competitors, White House Black Market's NPS is rated right above ANN INC., and is preceded by Banana Republic.
| COMPANY | NPS Score | |
|---|---|---|
| Nordstrom | 20 |
| Banana Republic | 18 |
| White House Black Market | -20 |
| ANN INC. | -26 |
 | Ann Taylor | -33 |
White House Black Market Customer Reviews
Out of the 18 White House Black Market customer reviews 11 were positive and 7 were constructive. White House Black Market customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
White House Black Market Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of White House Black Market users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
White House Black Market Customer Loyalty Score by Gender
White House Black Market's Customer Loyalty score was rated 80 by Female customers on Comparably.
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Female
80%
Yes
Male
N/A
Yes
White House Black Market Customer Loyalty Score by Ethnicity
White House Black Market's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of White House Black Market.
81
out of 100
Caucasian
70
out of 100
Hispanic or Latino
87
out of 100
African American/Black
78
out of 100
Other
White House Black Market Customer Loyalty Score by Age
White House Black Market's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
36-40 74% | 36-40 | 74% |
41-45 73% | 41-45 | 73% |
46-50 90% | 46-50 | 90% |
51-55 89% | 51-55 | 89% |
56-60 82% | 56-60 | 82% |
61-65 93% | 61-65 | 93% |
66+ 66% | 66+ | 66% |
White House Black Market Customer Loyalty Score by Usage
White House Black Market's Customer Loyalty score was rated the highest by customers who have used White House Black Market's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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White House Black Market Customer Loyalty Score by Industry
White House Black Market's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
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White House Black Market Customer Loyalty vs. Competitors
Compared to its competitors, White House Black Market's Customer Loyalty score is rated right above Nordstrom, and is preceded by Ann Taylor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ann Taylor | 81% |
| White House Black Market | 80% |
| Nordstrom | 79% |
| Banana Republic | 73% |
| ANN INC. | 60% |
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White House Black Market Product Quality
2.9/5
White House Black Market has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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White House Black Market Product Information
White House Black Market’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated White House Black Market's product the highest. Reviewers from the Tech industry rated White House Black Market the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into White House Black Market Product Quality
White House Black Market's Product Quality score was rated highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked White House Black Market Product Quality the Highest
Ranked White House Black Market Product Quality the Lowest
White House Black Market Product Quality Score by Gender
White House Black Market's Product Quality score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
White House Black Market Product Quality Score by Ethnicity
White House Black Market's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of White House Black Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 1.5 | Other | 1.5 |
White House Black Market Product Quality Score by Age
White House Black Market's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.4 | 46-50 | 3.4 |
51-55 1.9 | 51-55 | 1.9 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3 | 61-65 | 3 |
66+ 2.1 | 66+ | 2.1 |
White House Black Market Product Quality Score by Usage
White House Black Market's Product Quality score was rated the highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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White House Black Market Product Quality Score by Industry
White House Black Market's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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White House Black Market Product Quality vs. Competitors
Compared to its competitors, White House Black Market's Product Quality score is rated right above Ann Taylor, and is preceded by ANN INC..
| COMPANY | Product Quality Score | |
|---|---|---|
| Nordstrom | 3.8/5 |
| Banana Republic | 3.5/5 |
| ANN INC. | 3.2/5 |
| White House Black Market | 2.9/5 |
| Ann Taylor | 2.6/5 |
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White House Black Market Pricing
White House Black Market ROI & Value For Money
3/5
White House Black Market has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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White House Black Market Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from White House Black Market.
Quick Insights into White House Black Market ROI
White House Black Market's ROI score was rated highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked White House Black Market ROI the Highest
Ranked White House Black Market ROI the Lowest
White House Black Market ROI Score by Gender
White House Black Market's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
White House Black Market ROI Score by Ethnicity
White House Black Market's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of White House Black Market.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3 | African American/Black | 3 |
Other 1.8 | Other | 1.8 |
White House Black Market ROI Score by Age
White House Black Market's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
36-40 3 | 36-40 | 3 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.4 | 51-55 | 2.4 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.3 | 61-65 | 3.3 |
66+ 2 | 66+ | 2 |
White House Black Market ROI Score by Usage
White House Black Market's ROI score was rated the highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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White House Black Market ROI Score by Industry
White House Black Market's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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White House Black Market Pricing vs. Competitors
Compared to its competitors, White House Black Market's ROI score is rated right above ANN INC., and is preceded by Banana Republic.
| COMPANY | Pricing Score | |
|---|---|---|
| Nordstrom | 3.6/5 |
| Banana Republic | 3.5/5 |
| White House Black Market | 3/5 |
| ANN INC. | 2.9/5 |
| Ann Taylor | 2.7/5 |
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White House Black Market Customer Satisfaction (CSAT)
White House Black Market Customer Satisfaction (CSAT) Score
45 / 100
White House Black Market has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
10%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into White House Black Market Customer Satisfaction
White House Black Market's Customer Satisfaction score was rated highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked White House Black Market Customer Satisfaction the Highest
Ranked White House Black Market Customer Satisfaction the Lowest
White House Black Market Customer Satisfaction Score by Gender
White House Black Market's Customer Satisfaction score was rated 37 by Female customers on Comparably.
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37 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 9% | |
Very Dissatisfied | 51% |
White House Black Market Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
White House Black Market's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
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39 / 100
Very Satisfied
35%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
White House Black Market's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to African American/Black
White House Black Market's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to Other
White House Black Market's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of White House Black Market.
14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
White House Black Market Customer Satisfaction Score by Age
White House Black Market's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 57% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 36% | |||||||||||||||
| 66+ | 25% |
White House Black Market Customer Satisfaction Score by Usage
White House Black Market's Customer Satisfaction score was rated the highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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White House Black Market Customer Satisfaction Score by Industry
White House Black Market's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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{
"title": "White House Black Market Customer Satisfaction Score by Industry",
"text": "White House Black Market's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "White House Black Market's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 50
},
{
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"groupId": 499,
"score": 67,
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{
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"groupId": 515,
"score": 44,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Real Estate",
"groupId": 554,
"score": 28,
"stars": 0,
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]
}White House Black Market Customer Satisfaction vs. Competitors
Compared to its competitors, White House Black Market's Customer Satisfaction score is rated right above Ann Taylor, and is preceded by ANN INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nordstrom | 68% |
| Banana Republic | 63% |
| ANN INC. | 60% |
| White House Black Market | 45% |
| Ann Taylor | 35% |
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White House Black Market Customer Service
2.7/5
White House Black Market has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About White House Black Market's Customer Service
Address
11215 Metro Parkway, Fort Myers, FL
Website
http://www.whitehouseblackmarket.com
Phone Number
239-277-6200
Quick Insights into White House Black Market Customer Service
White House Black Market's Customer Service score was rated highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked White House Black Market Customer Service the Highest
Ranked White House Black Market Customer Service the Lowest
White House Black Market Customer Service Score by Gender
White House Black Market's Customer Service score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
White House Black Market Customer Service Score by Ethnicity
White House Black Market's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of White House Black Market.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
White House Black Market Customer Service Score by Age
White House Black Market's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3.4 | 46-50 | 3.4 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.7 | 66+ | 1.7 |
White House Black Market Customer Service Score by Usage
White House Black Market's Customer Service score was rated the highest by customers who have used White House Black Market's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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White House Black Market Customer Service Score by Industry
White House Black Market's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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White House Black Market Customer Service vs. Competitors
Compared to its competitors, White House Black Market's Customer Service score is rated right above Ann Taylor, and is preceded by ANN INC..
| COMPANY | Customer Service Score | |
|---|---|---|
| Nordstrom | 3.7/5 |
| Banana Republic | 3.6/5 |
| ANN INC. | 2.9/5 |
| White House Black Market | 2.7/5 |
| Ann Taylor | 2/5 |
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White House Black Market as an Employer
2.6/5
White House Black Market has a 2.6/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of White House Black Market
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
White House Black Market scored a -20 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of White House Black Market would recommend the brand to a friend. ENPS measures how likely White House Black Market employees would recommend working at White House Black Market to a friend.
Net Promoter Score
-20
NPS Score
| 34% | Promoters |
|---|---|
| 12% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
