100
NPS
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WhiteWave Foods
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About WhiteWave Foods' Brand
The WhiteWave Foods Company engages in the manufacture, marketing, distribution, and sale of plant-based foods and beverages, coffee Among its major competitors, WhiteWave Foods is ranked in 1st place for NPS while Danone is 2nd, and General Mills Inc. is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
WhiteWave Foods Ranking
- #1 / 4 of its competitors
WhiteWave Foods NPS
WhiteWave Foods's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WhiteWave Foods's customers would recommend using the product based on a scale of -100 to 100.
WhiteWave Foods Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WhiteWave Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
WhiteWave Foods is ranked first for NPS among its competitors. Danone and General Mills Inc. come in second and third, with Treehouse Foods coming in at #4.
WhiteWave Foods |  General Mills Inc. |  Treehouse Foods |  Danone | |
| Global Ranking | #- | #112 | #- | #- |
| NPS | 100 | 30 | 14 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $34.55B | $2.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WhiteWave Foods NPS vs. Competitors
Compared to its competitors, WhiteWave Foods's NPS is rated right above Danone.
| COMPANY | NPS Score | |
|---|---|---|
| WhiteWave Foods | 100 |
| Danone | 31 |
| General Mills Inc. | 30 |
 | Dean Foods | 28 |
| Treehouse Foods | 14 |
WhiteWave Foods Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WhiteWave Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WhiteWave Foods Customer Loyalty vs. Competitors
Compared to its competitors, WhiteWave Foods's Customer Loyalty score is rated right below General Mills Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dean Foods | 83% |
| Treehouse Foods | 82% |
| Danone | 78% |
| General Mills Inc. | 74% |
| WhiteWave Foods | 55% |
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WhiteWave Foods Product Quality
3.2/5
WhiteWave Foods has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WhiteWave Foods Product Information
WhiteWave Foods’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://whitewave.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
WhiteWave Foods Product Quality vs. Competitors
Compared to its competitors, WhiteWave Foods's Product Quality score is rated right below Dean Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Danone | 4/5 |
| General Mills Inc. | 3.9/5 |
| Treehouse Foods | 3.7/5 |
| Dean Foods | 3.6/5 |
| WhiteWave Foods | 3.2/5 |
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WhiteWave Foods Pricing
WhiteWave Foods ROI & Value For Money
4.5/5
WhiteWave Foods has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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WhiteWave Foods Pricing vs. Competitors
Compared to its competitors, WhiteWave Foods's ROI score is rated right above Danone.
| COMPANY | Pricing Score | |
|---|---|---|
| WhiteWave Foods | 4.5/5 |
| Danone | 4/5 |
| General Mills Inc. | 3.8/5 |
| Treehouse Foods | 3.4/5 |
| Dean Foods | 3.3/5 |
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WhiteWave Foods Customer Satisfaction (CSAT)
WhiteWave Foods Customer Satisfaction (CSAT) Score
50 / 100
WhiteWave Foods has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WhiteWave Foods Customer Satisfaction vs. Competitors
Compared to its competitors, WhiteWave Foods's Customer Satisfaction score is rated right below Dean Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Danone | 77% |
| General Mills Inc. | 77% |
| Treehouse Foods | 75% |
| Dean Foods | 63% |
| WhiteWave Foods | 50% |
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WhiteWave Foods Customer Service
4.5/5
WhiteWave Foods has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About WhiteWave Foods's Customer Service
Address
12002 Airport Way, Broomfield, CO
Website
http://whitewave.com
Phone Number
303-635-4500
WhiteWave Foods Customer Service vs. Competitors
Compared to its competitors, WhiteWave Foods's Customer Service score is rated right above Danone.
| COMPANY | Customer Service Score | |
|---|---|---|
| WhiteWave Foods | 4.5/5 |
| Danone | 3.9/5 |
| General Mills Inc. | 3.9/5 |
| Treehouse Foods | 3.5/5 |
| Dean Foods | 3.5/5 |
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WhiteWave Foods as an Employer
4.7/5
WhiteWave Foods has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WhiteWave Foods scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of WhiteWave Foods would recommend the brand to a friend. ENPS measures how likely WhiteWave Foods employees would recommend working at WhiteWave Foods to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
