Worldmark NPS & Customer Reviews

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Worldmark

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Worldmark

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About Worldmark's Brand

WorldMark is the leading B2B distributor of automotive aftermarket products and services. Among its major competitors, Worldmark is ranked in 5th place for NPS while Marriott is 1st, and Resource Label Group is 2nd.

Brand at a Glance

67%

Customer Loyalty

1.9/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Worldmark Ranking

^#4 / 4 of its competitors

Worldmark NPS

Worldmark's Net Promoter Score (NPS) is a -80 with 8% Promoters, 4% Passives, and 88% Detractors. Net Promoter Score tracks whether Worldmark's customers would recommend using the product based on a scale of -100 to 100.

Worldmark Overall NPS

-80

NPS

8%	Promoters
4%	Passives
88%	Detractors

Worldmark NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 -50	Jun 2023	-50
Jul 2023 -60	Jul 2023	-60
Nov 2023 -71	Nov 2023	-71
Feb 2024 -77	Feb 2024	-77
Mar 2024 -78	Mar 2024	-78
Apr 2024 -72	Apr 2024	-72
Jul 2024 -74	Jul 2024	-74
Jan 2025 -77	Jan 2025	-77
May 2025 -79	May 2025	-79
Jul 2025 -79	Jul 2025	-79
Nov 2025 -80	Nov 2025	-80
Jan 2026 -82	Jan 2026	-82

How Other Brands Compare

Worldmark is ranked #4 for NPS among its competitors. Marriott and Resource Label Group come in first and second, with Hilton Grand Vacations coming in at third.

	Worldmark	Marriott	Hilton Grand Vacations	Resource Label Group
Global Ranking	#-	#79	#-	#-
NPS	-80	15	-30	10
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$44.20B	$5.23B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Worldmark NPS by Gender

Worldmark's NPS was rated -100 by both Female and Male customers on Comparably.

Male

-100

Worldmark's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

-100

Worldmark's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Worldmark NPS by Ethnicity

Worldmark's NPS was rated -100 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100

Worldmark NPS by Age

Worldmark's NPS was rated -100 points by customers ages 46-50 and customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

66+

100%

Worldmark NPS by Usage

Worldmark's NPS was rated -100 points by customers who have used Worldmark's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -100	Over 10 Years	-100

Worldmark NPS vs. Competitors

Compared to its competitors, Worldmark's NPS is rated right below CCL Industries.

COMPANY		NPS Score
	Marriott	15
	Resource Label Group	10
	Hilton Grand Vacations	-30
	CCL Industries	-38
	Worldmark	-80

Worldmark Customer Reviews

Out of the 3 Worldmark customer reviews 0 were positive and 3 were constructive. Worldmark customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Worldmark Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of Worldmark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

Worldmark Customer Loyalty Score by Gender

Worldmark's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.

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Male

70%

Yes

Female

70%

Yes

Worldmark Customer Loyalty Score by Ethnicity

Worldmark's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Worldmark Customer Loyalty Score by Age

Worldmark's Customer Loyalty score was rated 55% by customers ages 46-50 and customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 55%	46-50	55%
66+ 55%	66+	55%

Worldmark Customer Loyalty Score by Usage

Worldmark's Customer Loyalty score was rated 91% by customers who have used Worldmark's products/services for Over 10 Years.

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Over 10 Years	91%

Worldmark Customer Loyalty Score by Industry

Worldmark's Customer Loyalty score was rated 70% by both Education and Tech industry customers.

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Tech	70%
Education	70%

Worldmark Customer Loyalty vs. Competitors

Compared to its competitors, Worldmark's Customer Loyalty score is rated right above CCL Industries, and is preceded by Resource Label Group.

COMPANY		Customer Loyalty Score
	Marriott	81%
	Hilton Grand Vacations	78%
	Resource Label Group	74%
	Worldmark	67%
	CCL Industries	58%

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Worldmark Product Quality

1.9/5

Worldmark has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.

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Worldmark Product Information

Worldmark’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Worldmark's product the highest. Reviewers from the Tech industry rated Worldmark the lowest at 1.5.

Company Size: 1,001-5,000 Employees

Quick Insights into Worldmark Product Quality

Worldmark's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.

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Ranked Worldmark Product Quality the Highest

Education	3
46-50	2.2
Male	1.7

Ranked Worldmark Product Quality the Lowest

66+	1.5
Female	1.5
Tech	1.5

Worldmark Product Quality Score by Gender

Male customers rated Worldmark's Product Quality score 0.2 stars higher than Female customers.

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Male

1.7/5

Female

1.5/5

Worldmark Product Quality Score by Ethnicity

Worldmark's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Worldmark Product Quality Score by Age

Worldmark's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
46-50 2.2	46-50	2.2
66+ 1.5	66+	1.5

Worldmark Product Quality Score by Usage

Worldmark's Product Quality score was rated 1.6 stars by customers who have used Worldmark's products/services for Over 10 Years.

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Over 10 Years	1.6

Worldmark Product Quality Score by Industry

Worldmark's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Education	3

Worldmark Product Quality vs. Competitors

Compared to its competitors, Worldmark's Product Quality score is rated right below Hilton Grand Vacations.

COMPANY		Product Quality Score
	Marriott	3.5/5
	Resource Label Group	3.5/5
	CCL Industries	2.9/5
	Hilton Grand Vacations	2.8/5
	Worldmark	1.9/5

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Worldmark Pricing

Worldmark ROI & Value For Money

1.5/5

Worldmark has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Worldmark Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Worldmark.

Quick Insights into Worldmark ROI

Worldmark's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.

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Ranked Worldmark ROI the Highest

Education	2
46-50	1.7
Caucasian	1.5

Ranked Worldmark ROI the Lowest

66+	1.5
Male	1.5
Tech	1.5

Worldmark ROI Score by Gender

Worldmark's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Worldmark ROI Score by Ethnicity

Worldmark's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

Worldmark ROI Score by Age

Worldmark's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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Summary	Age	Score
46-50 1.7	46-50	1.7
66+ 1.5	66+	1.5

Worldmark ROI Score by Usage

Worldmark's ROI score was rated 1.5 stars by customers who have used Worldmark's products/services for Over 10 Years.

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Over 10 Years	1.5

Worldmark ROI Score by Industry

Worldmark's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Education	2

Worldmark Pricing vs. Competitors

Compared to its competitors, Worldmark's ROI score is rated right below Hilton Grand Vacations.

COMPANY		Pricing Score
	Resource Label Group	3.6/5
	Marriott	3.4/5
	CCL Industries	2.8/5
	Hilton Grand Vacations	2.4/5
	Worldmark	1.5/5

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Worldmark Customer Satisfaction (CSAT)

Worldmark Customer Satisfaction (CSAT) Score

8 / 100

Worldmark has an overall Customer Satisfaction score of 8 rated by its users and customers.

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Very Satisfied	4%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	13%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

75%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Worldmark Customer Satisfaction

Worldmark's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked Worldmark Customer Satisfaction the Highest

46-50	0%
Caucasian	0%
Education	0%

Ranked Worldmark Customer Satisfaction the Lowest

66+	0%
Male	0%
Tech	0%

Worldmark Customer Satisfaction Score by Gender

Worldmark's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	100%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	89%

Worldmark Customer Satisfaction Score by Ethnicity

Caucasian
0%

CSAT according to Caucasian

Worldmark's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

Worldmark Customer Satisfaction Score by Age

Worldmark's Customer Satisfaction score was rated 0 points by customers ages 46-50 and customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

46-50

66+

Worldmark Customer Satisfaction Score by Usage

Worldmark's Customer Satisfaction score was rated 0 points by customers who have used Worldmark's products/services for Over 10 Years.

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Over 10 Years	0

Worldmark Customer Satisfaction Score by Industry

Worldmark's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.

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{
	"title": "Worldmark Customer Satisfaction Score by Industry",
	"text": "Worldmark's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Worldmark's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Worldmark's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 0
		}
	]
}

Tech	0
Education	0

Worldmark Customer Satisfaction vs. Competitors

Compared to its competitors, Worldmark's Customer Satisfaction score is rated right below Hilton Grand Vacations.

COMPANY		Customer Satisfaction (CSAT) Score
	Marriott	64%
	CCL Industries	51%
	Resource Label Group	43%
	Hilton Grand Vacations	37%
	Worldmark	8%

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Worldmark Customer Service

1.5/5

Worldmark has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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Quick Insights into Worldmark Customer Service

Worldmark's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.

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Ranked Worldmark Customer Service the Highest

46-50	2
Caucasian	1.5
Education	1.5

Ranked Worldmark Customer Service the Lowest

66+	1.5
Male	1.5
Tech	1.5

Worldmark Customer Service Score by Gender

Worldmark's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Worldmark Customer Service Score by Ethnicity

Worldmark's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Worldmark Customer Service Score by Age

Worldmark's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
46-50 2	46-50	2
66+ 1.5	66+	1.5

Worldmark Customer Service Score by Usage

Worldmark's Customer Service score was rated 1.5 stars by customers who have used Worldmark's products/services for Over 10 Years.

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Over 10 Years	1.5

Worldmark Customer Service Score by Industry

Worldmark's Customer Service score was rated 1.5 stars by both Education and Tech industry customers.

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Tech	1.5
Education	1.5

Worldmark Customer Service vs. Competitors

Compared to its competitors, Worldmark's Customer Service score is rated right below Hilton Grand Vacations.

COMPANY		Customer Service Score
	Resource Label Group	3.6/5
	Marriott	3.4/5
	CCL Industries	3/5
	Hilton Grand Vacations	2.4/5
	Worldmark	1.5/5

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Worldmark as an Employer

2.6/5

Worldmark has a 2.6/5 stars for its overall company culture rated by their employees

bottom

CEO of Worldmark

Pat Hay

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Worldmark scored a -80 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Worldmark would recommend the brand to a friend. ENPS measures how likely Worldmark employees would recommend working at Worldmark to a friend.

Net Promoter Score

-80

NPS Score

8%	Promoters
4%	Passive
88%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
17%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail