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NPS
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WS Atkins
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About WS Atkins' Brand
Atkins, member of the SNC-Lavalin group, is one of the world’s most respected design, engineering and project management consultancies. Among its major competitors, WS Atkins is ranked in 5th place for NPS while Rolls-Royce is 1st, and Arup is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
WS Atkins Ranking
- #4 / 4 of its competitors
WS Atkins NPS
WS Atkins's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether WS Atkins's customers would recommend using the product based on a scale of -100 to 100.
WS Atkins Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
WS Atkins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
How Other Brands Compare
WS Atkins is ranked #4 for NPS among its competitors. Rolls-Royce and Arup come in first and second, with AECOM coming in at third.
WS Atkins |  AECOM |  Rolls-Royce |  Arup | |
| Global Ranking | #- | #630 | #681 | #875 |
| NPS | 0 | 12 | 43 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.51B | $13.14B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WS Atkins NPS vs. Competitors
Compared to its competitors, WS Atkins's NPS is rated right below AECOM.
| COMPANY | NPS Score | |
|---|---|---|
| Rolls-Royce | 43 |
| Arup | 25 |
 | Mott MacDonald | 13 |
| AECOM | 12 |
| WS Atkins | 0 |
WS Atkins Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WS Atkins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WS Atkins Customer Loyalty vs. Competitors
Compared to its competitors, WS Atkins's Customer Loyalty score is rated right above Mott MacDonald.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WS Atkins | 100% |
| Mott MacDonald | 88% |
| Rolls-Royce | 83% |
| Arup | 70% |
| AECOM | 68% |
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WS Atkins Product Quality
5/5
WS Atkins has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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WS Atkins Product Information
WS Atkins’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.atkinsglobal.com
- Company Size
- 10,000+ Employees
Industry
Mechanical, Civil or Industrial Engineering
WS Atkins Product Quality vs. Competitors
Compared to its competitors, WS Atkins's Product Quality score is rated right above Rolls-Royce.
| COMPANY | Product Quality Score | |
|---|---|---|
| WS Atkins | 5/5 |
| Rolls-Royce | 4.3/5 |
| Mott MacDonald | 4.2/5 |
| Arup | 4/5 |
| AECOM | 3.8/5 |
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WS Atkins Pricing
WS Atkins ROI & Value For Money
4/5
WS Atkins has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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WS Atkins Pricing vs. Competitors
Compared to its competitors, WS Atkins's ROI score is rated right above Rolls-Royce.
| COMPANY | Pricing Score | |
|---|---|---|
| WS Atkins | 4/5 |
| Rolls-Royce | 3.9/5 |
| Arup | 3.9/5 |
| Mott MacDonald | 3.8/5 |
| AECOM | 3.7/5 |
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WS Atkins Customer Service
4/5
WS Atkins has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About WS Atkins's Customer Service
Address
Nova North, 11 Bressenden Pl, London, SW1E 5BY United Kingdom
Website
http://www.atkinsglobal.com
Phone Number
+44 20 7121 2000
WS Atkins Customer Service vs. Competitors
Compared to its competitors, WS Atkins's Customer Service score is rated right above AECOM, and is preceded by Mott MacDonald.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rolls-Royce | 4.1/5 |
| Arup | 4.1/5 |
| Mott MacDonald | 4/5 |
| WS Atkins | 4/5 |
| AECOM | 3.8/5 |
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WS Atkins as an Employer
3.4/5
WS Atkins has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
WS Atkins scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of WS Atkins would recommend the brand to a friend. ENPS measures how likely WS Atkins employees would recommend working at WS Atkins to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
