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NPS
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Yammer
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About Yammer's Brand
Yammer is an enterprise social network that enables employees to collaborate across departments, geographies and business applications. Among its major competitors, Yammer is ranked in 5th place for NPS while Slack is 1st, and Producteev is 2nd.Their current market cap is $2.59T
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Yammer Ranking
- #3 / 4 of its competitors
Yammer NPS
Yammer's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Yammer's customers would recommend using the product based on a scale of -100 to 100.
Yammer Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Yammer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
How Other Brands Compare
Yammer is ranked third for NPS among its competitors. Slack and Meta come in first and second, with BroadVision coming in at #4. Among those competitors, it is the most valued company.
Yammer |  Slack |  Meta |  BroadVision | |
| Global Ranking | #- | #35 | #102 | #- |
| NPS | 0 | 50 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $2.59T | $20.69B | $746.49B | $22.73M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yammer NPS vs. Competitors
Compared to its competitors, Yammer's NPS is rated right above PRO Unlimited, and is preceded by Meta.
| COMPANY | NPS Score | |
|---|---|---|
| Slack | 50 |
 | Producteev | 46 |
 | Monet Software | 30 |
| Meta | 9 |
| Yammer | 0 |
 | PRO Unlimited | -20 |
 | Jive Software | -50 |
Yammer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yammer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yammer Customer Loyalty vs. Competitors
Compared to its competitors, Yammer's Customer Loyalty score is rated right above Jive Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yammer | 100% |
| Jive Software | 100% |
| Slack | 86% |
| Meta | 75% |
| PRO Unlimited | 63% |
| Producteev | N/A |
| Monet Software | N/A |
Unlock Yammer Customer Loyalty vs. Competitors Data
VS
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Yammer Product Quality
4/5
Yammer has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Yammer Product Information
Yammer’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.yammer.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Social
Yammer Product Quality vs. Competitors
Compared to its competitors, Yammer's Product Quality score is rated right above Meta, and is preceded by Producteev.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slack | 4.3/5 |
| Monet Software | 4.2/5 |
| Producteev | 4/5 |
| Yammer | 4/5 |
| Meta | 3.6/5 |
| PRO Unlimited | 2.5/5 |
| Jive Software | 2.5/5 |
Unlock Yammer Product Quality vs. Competitors Data
VS
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Yammer Pricing
Yammer ROI & Value For Money
4.5/5
Yammer has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Yammer Pricing vs. Competitors
Compared to its competitors, Yammer's ROI score is rated right above Monet Software, and is preceded by Producteev.
| COMPANY | Pricing Score | |
|---|---|---|
| Producteev | 4.5/5 |
| Yammer | 4.5/5 |
| Monet Software | 4.2/5 |
| Slack | 4.1/5 |
| Meta | 3.6/5 |
| PRO Unlimited | 3.1/5 |
| Jive Software | 3/5 |
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VS
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Yammer Customer Satisfaction (CSAT)
Yammer Customer Satisfaction (CSAT) Score
100 / 100
Yammer has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yammer Customer Satisfaction vs. Competitors
Compared to its competitors, Yammer's Customer Satisfaction score is rated right above Slack.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Yammer | 100% |
| Slack | 90% |
| Meta | 65% |
| PRO Unlimited | 33% |
| Producteev | 0% |
| Monet Software | 0% |
| Jive Software | 0% |
Unlock Yammer Customer Satisfaction vs. Competitors Data
VS
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Yammer Customer Service
5/5
Yammer has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Yammer's overall Customer Service score rated by its users and customers.
About Yammer's Customer Service
Address
1355 Market St, San Francisco, CA 94103
Website
http://www.yammer.com
Phone Number
415-968-5851
Yammer's Social Links
Yammer Customer Service vs. Competitors
Compared to its competitors, Yammer's Customer Service score is rated right above Slack.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yammer | 5/5 |
| Slack | 4.1/5 |
| Producteev | 3.7/5 |
| Monet Software | 3.7/5 |
| Meta | 3.5/5 |
| Jive Software | 3.5/5 |
| PRO Unlimited | 3.3/5 |
Unlock Yammer Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Yammer Customer Service vs. Competitors data and gain insights into your customers today.
Yammer as an Employer
3.3/5
Yammer has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Yammer scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Yammer would recommend the brand to a friend. ENPS measures how likely Yammer employees would recommend working at Yammer to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
