-50
NPS
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Yoga Works
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About Yoga Works' Brand
Yoga Works offers online teaching and learning programs for yoga and fitness. Among its major competitors, Yoga Works is ranked in 7th place for NPS while SportPursuit is 1st, and Shaklee Corp. is 2nd.Their current market cap is $3.13M
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Yoga Works Ranking
- #4 / 4 of its competitors
Yoga Works NPS
Yoga Works's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Yoga Works's customers would recommend using the product based on a scale of -100 to 100.
Yoga Works Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Yoga Works NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Sep 2024 -50 | Sep 2024 | -50 |
How Other Brands Compare
Yoga Works is ranked #4 for NPS among its competitors. SportPursuit and Melaleuca come in first and second, with ClassPass coming in at third. Among those competitors, it is the lowest valued company behind ClassPass.
Yoga Works |  ClassPass |  Melaleuca |  SportPursuit | |
| Global Ranking | #- | #465 | #762 | #- |
| NPS | -50 | -4 | 40 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $3.13M | $1.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Yoga Works NPS vs. Competitors
Compared to its competitors, Yoga Works's NPS is rated right below ClassPass.
| COMPANY | NPS Score | |
|---|---|---|
| SportPursuit | 100 |
 | Shaklee Corp. | 70 |
 | SoulCycle | 50 |
| Melaleuca | 40 |
 | CorePower Yoga | 21 |
| ClassPass | -4 |
| Yoga Works | -50 |
Yoga Works Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Yoga Works users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Yoga Works Customer Loyalty vs. Competitors
Compared to its competitors, Yoga Works's Customer Loyalty score is rated right above Shaklee Corp..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Yoga Works | 100% |
| Shaklee Corp. | 95% |
| Melaleuca | 88% |
| SoulCycle | 72% |
| CorePower Yoga | 72% |
| ClassPass | 57% |
| SportPursuit | N/A |
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Yoga Works Product Quality
4.5/5
Yoga Works has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Yoga Works Product Information
Yoga Works’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.yogaworks.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Sports & Entertainment
Yoga Works Product Quality vs. Competitors
Compared to its competitors, Yoga Works's Product Quality score is rated right above SoulCycle, and is preceded by Melaleuca.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shaklee Corp. | 4.6/5 |
| Melaleuca | 4.5/5 |
| Yoga Works | 4.5/5 |
| SoulCycle | 4.2/5 |
| CorePower Yoga | 3.8/5 |
| ClassPass | 3.2/5 |
| SportPursuit | N/A |
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Yoga Works Pricing
Yoga Works ROI & Value For Money
3/5
Yoga Works has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Yoga Works Pricing vs. Competitors
Compared to its competitors, Yoga Works's ROI score is rated right above SportPursuit, and is preceded by ClassPass.
| COMPANY | Pricing Score | |
|---|---|---|
| Shaklee Corp. | 4.4/5 |
| Melaleuca | 4.1/5 |
| SoulCycle | 3.9/5 |
| CorePower Yoga | 3.4/5 |
| ClassPass | 3/5 |
| Yoga Works | 3/5 |
| SportPursuit | N/A |
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Yoga Works Customer Satisfaction (CSAT)
Yoga Works Customer Satisfaction (CSAT) Score
50 / 100
Yoga Works has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Yoga Works Customer Satisfaction vs. Competitors
Compared to its competitors, Yoga Works's Customer Satisfaction score is rated right above SportPursuit, and is preceded by ClassPass.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SoulCycle | 89% |
| Shaklee Corp. | 86% |
| Melaleuca | 83% |
| CorePower Yoga | 68% |
| ClassPass | 57% |
| Yoga Works | 50% |
| SportPursuit | 0% |
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Yoga Works Customer Service
2.7/5
Yoga Works has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Yoga Works's Customer Service
Address
2215 Main Street, Santa Monica, CA
Website
http://www.yogaworks.com
Phone Number
310-664-6470
Yoga Works Customer Service vs. Competitors
Compared to its competitors, Yoga Works's Customer Service score is rated right above SportPursuit, and is preceded by ClassPass.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shaklee Corp. | 4.4/5 |
| Melaleuca | 4.2/5 |
| SoulCycle | 4/5 |
| CorePower Yoga | 4/5 |
| ClassPass | 3/5 |
| Yoga Works | 2.7/5 |
| SportPursuit | N/A |
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Yoga Works as an Employer
3.7/5
Yoga Works has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Yoga Works scored a -50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Yoga Works would recommend the brand to a friend. ENPS measures how likely Yoga Works employees would recommend working at Yoga Works to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
