-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Zippia, Inc.
Marketing or Exec? Claim Your Free Account
About Zippia, Inc. Brand
Zippia, Inc. offers user personalized career insights and solutions to help them find ideal employment. Among its major competitors, Zippia, Inc. is ranked in 5th place for NPS while Monster is 1st, and ZipRecruiter is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Zippia, Inc. Ranking
- #4 / 4 of its competitors
Zippia, Inc. NPS
Zippia, Inc.'s Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Zippia, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Zippia, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Zippia, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2025 -50 | Jul 2025 | -50 |
How Other Brands Compare
Zippia, Inc. is ranked #4 for NPS among its competitors. Monster and ZipRecruiter come in first and second, with Indeed.com coming in at third.
Zippia, Inc. |  Indeed.com |  ZipRecruiter |  Monster | |
| Global Ranking | #- | #253 | #526 | #- |
| NPS | -50 | 3 | 5 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $86.63B | $950.00M | $47.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zippia, Inc. NPS vs. Competitors
Compared to its competitors, Zippia, Inc.'s NPS is rated right below Glassdoor.
| COMPANY | NPS Score | |
|---|---|---|
| Monster | 20 |
| ZipRecruiter | 5 |
| Indeed.com | 3 |
 | Glassdoor | -4 |
| Zippia, Inc. | -50 |
Zippia, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zippia, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zippia, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Zippia, Inc.'s Customer Loyalty score is rated right above Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zippia, Inc. | 100% |
| Indeed.com | 78% |
| Monster | 76% |
| ZipRecruiter | 74% |
| Glassdoor | 72% |
Unlock Zippia, Inc. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Zippia, Inc. Customer Loyalty vs. Competitors data and gain insights into your customers today.
Zippia, Inc. Product Quality
4/5
Zippia, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zippia, Inc. overall Product Quality score rated by its users and customers.
Zippia, Inc. Product Information
Zippia, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.zippia.com/
- Company Size
- 51-200 Employees
Industry
Tech
Zippia, Inc. Product Quality vs. Competitors
Compared to its competitors, Zippia, Inc.'s Product Quality score is rated right above Monster.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zippia, Inc. | 4/5 |
| Monster | 3.7/5 |
| ZipRecruiter | 3.5/5 |
| Glassdoor | 3.4/5 |
| Indeed.com | 3.3/5 |
Unlock Zippia, Inc. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Zippia, Inc. Product Quality vs. Competitors data and gain insights into your customers today.
Zippia, Inc. Pricing
Zippia, Inc. ROI & Value For Money
3.5/5
Zippia, Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zippia, Inc. overall ROI score rated by its users and customers.
Zippia, Inc. Pricing vs. Competitors
Compared to its competitors, Zippia, Inc.'s ROI score is rated right above ZipRecruiter, and is preceded by Monster.
| COMPANY | Pricing Score | |
|---|---|---|
| Monster | 3.7/5 |
| Zippia, Inc. | 3.5/5 |
| ZipRecruiter | 3.4/5 |
| Indeed.com | 3.2/5 |
| Glassdoor | 3.1/5 |
Unlock Zippia, Inc. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Zippia, Inc. ROI vs. Competitors data and gain insights into your customers today.
Zippia, Inc. Customer Satisfaction (CSAT)
Zippia, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Zippia, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zippia, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Zippia, Inc.'s Customer Satisfaction score is rated right above Monster.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zippia, Inc. | 100% |
| Monster | 71% |
| Glassdoor | 59% |
| Indeed.com | 58% |
| ZipRecruiter | 47% |
Unlock Zippia, Inc. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Zippia, Inc. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Zippia, Inc. Customer Service
3.5/5
Zippia, Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zippia, Inc. overall Customer Service score rated by its users and customers.
About Zippia, Inc.'s Customer Service
Address
548 Market St. #51369, San Francisco, CA 94104-5401
Website
https://www.zippia.com/
Phone Number
(11) 97431-5620
Zippia, Inc.'s Social Links
Zippia, Inc. Customer Service vs. Competitors
Compared to its competitors, Zippia, Inc.'s Customer Service score is rated right above Indeed.com, and is preceded by Monster.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| Zippia, Inc. | 3.5/5 |
| Indeed.com | 3.1/5 |
| Glassdoor | 3.1/5 |
| ZipRecruiter | 2.8/5 |
Unlock Zippia, Inc. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Zippia, Inc. Customer Service vs. Competitors data and gain insights into your customers today.
Zippia, Inc. as an Employer
4.7/5
Zippia, Inc. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zippia, Inc. scored a -50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Zippia, Inc. would recommend the brand to a friend. ENPS measures how likely Zippia, Inc. employees would recommend working at Zippia, Inc. to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
