B-
72/100
JP Morgan Chase & Co. is a global financial services provider that offers investment banking, asset management, treasury and other services. read more
JPMorgan Chase & Co Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Overall compensation package is good, tuition reimbursement. That's all
Review from Sales Dept
the support I receive every day from my managers and seniors
The team, the work, the and the customers
Review from Customer Support Dept
Interaction between coworkers and customers
Brandings with good career etc
The customers you deal with
Enough staff for everyone to effectively execute their job.
Getting a pay check every 2 weeks.
I love thinking up creative solutions.
Work life balance is good
Solving complicated problems using technology
Quality of work/life balance, benefits and support.
achievements, my team members, good amenities, complex work that affects millions of customers
Being fully staffed to manage the workload
colleagues and pace of work
When I work from home
Meaningful work and well paid
Having autonomy and trust from my manager that I'm doing the right thing.
When I am empowered to deliver strategic work that will make a meaningful difference and challenge me at the same time.
Review from Marketing Dept
Being able to talk to my coworkers
What's going wrong and how can it be improved?
Customers dislike the fees and the negative customer service.
worst bank for customers, move to local banks
Customer is king mindset needs to be changed
I've already described what's going wrong and what should be improved, but I'm sure it won't. You feel like just a number here and I was scolded for not doing something the day after coming back from losing a very close loved one. Absolutely unreal toxic culture.
Not feeling a shared or common mission.
Feed up with lack of transparency
Review from IT Dept
Not growth oriented and very bad leaders
Review from Engineering Dept
Customer problems that end up making it through to live representatives are the ones that customers can't solve on their own. What matters now is 'Did the rep solve the customer's problem?' not 'How fast did the rep get the customer off the phone?' Customers can hear the stopwatch ticking.
Review from Operations Dept
More hours and not be so harsh
Review from Customer Support Dept
Moral is bad because we feel like leadership ignores us eavh time we attempt to voice a concern or problem with the systems or process
Review from Customer Support Dept
they need to focus more on taking good care of the customer. and actually care about the employees needs
Review from Customer Support Dept
The team members are fine, I can deal with them but the customers are rude, disrespectful, and illiterate.
Review from Sales Dept
Too bureaucratic, you con't do anything above standard or innovation
Review from Operations Dept
Too bureaucratic, you con't do anything above standard or innovation
Review from Operations Dept
As of right now I have nothing.
Review from Customer Support Dept
Not the most exciting work in the world. So I can’t say I am excited to go to work. But I don’t dread going either.
Review from IT Dept
I’ve worked with other groups who were all kind and supportive of one another but my last group was horrible. The climate was dictated from our VP. They all followed her like puppy dogs.
Review from Operations Dept
Gross unfairness in the San Francisco UHNW office
Review from Sales Dept
Nothing specific. But there is always room for improvement.
Review from Finance Dept
Leadership in regards to integrity and values
Review from Customer Support Dept
What do you like best about your company?
That they are diverse. They are transparent
The company brand is well known.
Review from Operations Dept
That it's the world's top most bank and it focuses on external customers as well as internal customers i.e. the employees
I work with the best people...
Good Opportunities
Review from Finance Dept
It’s a great place to work
Review from Customer Support Dept
Employee Culture
Interesting work and collegial
internal mobility and diversity of positions
People
Review from Operations Dept
Great vision and focus
What would you most like to see improved at your company?
More time to engage and reap some of those company benefits. There isn't enough time in the day to seek it out the offers. And no access to a lot of it at home.
Transparency around Departments with high attrition rates as well as poor employee surveys.
Review from Operations Dept
Nothing that i'm aware of. I like the way it is.
There has to be a decline in politics and bureaucracy.
Quicker advancement
Review from Finance Dept
Software engineer principles
Review from Engineering Dept
More efficient communication
Review from Customer Support Dept
Less bureaucracy
More black leaders in middle and senior management
Prospects for employees to be challenged
Review from Operations Dept
Improvements happen at a snails pace
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