25
eNPS Score
Q&A With Capital One Employees
Capital One is more than just a bank, and way more than just a job. Our goal of bringing ingenuity, simplicity, and humanity to banking has become an essential part of our associates’ day-to-day work. We bring together smart, curious people who thrive on collaboration to become powerful teams. If that sounds like you, read on and get your career started with us!
How employees describe working at Capital One
A welcoming environment with good colleagues.
Review from Product Dept
The people I deal with keep their word
Customer service. Both your customer service representative and her supervisor could not give me an answer to my inquiries.
Look at services from customer standpoint
Follow-up on customer requests. Have spoken with Cust Svce on 4 occasions over the past 4 months. Each time I was promised the information I requested within 4 weeks. Never happened. The last time I called the rep also promised a call back to provide progress. Still waiting.
What it's like to work at Capital One
- Capital One employees generally work 8.6 hrs a day
- Employees at Capital One report the work pace is comfortably fast
- On a typical day, employees at Capital One have 2 meetings
- 82% of Capital One employees look forward to interacting with their team every day
- Capital One employees most often take 20-30 paid vacation and sick days each year
- 75% of Capital One employees report they are happy with their work life balance
- Capital One employees typically get valuable feedback on how to improve at work Once a month
- 82% of Capital One employees call their work environment positive
Q&A With Capital One Employees
IDX: 0 TOT: 100
What benefits does Capital One provide?
Top Employee Response
Basics. Nothing particularly exceptional compared to other large companies.
401k match, health, dental, even free back up coverage for your kids up to 15 days per year, on-site gym and health center at some locations, tuition reimbursement, I’m probably forgetting much more. Also, working for a well known and reputable company like Capital One is in and of itself a benefit. Major resume booster.
Solid Health and 401K package.
What's the office vibe like at Capital One?
Top Employee Response
Currently very low morale.
Desperate, worried, and political (who should I stab to save myself?)
Depends on your department and manager. But generally very casual, more start up/tech-like than your generic bank or finance institutions. Most folks don’t show up in a suit and tie (one of our former VPs wears a polo shirt, jeans and sneakers every day) unless you’re a banker/branch associate or an external consultant on-site.
What's the main reason people leave the company?
Top Employee Response
Senior leadership and managers don't seem to care at all about their employees' efforts, contributions or happiness. Politics are unbelievably difficult and impossible to get anything done. Turnover is rampant as a result. There is no direction or excitement in what we're trying to build.
Definitely the regressive performance management system. The system itself isn't so much the issue. The implementation by fairly weak people managers. As you move up the system becomes more of a beauty contest of who you know and what they think of you. This results on lots of meetings where problems are admired and bold statements are made in preparation for the next meeting. Don't get me wrong. Capital One is a great place to work and you can learn a ton. But you have to be willing to play the games along the way or your annual bonus will suffer.
Toxic managers.
What should I wear for an interview at Capital One?
Depends on the role. If you're going for a tech or product role, you are kind of frowned upon for doing the full suit.
Business casual attire.
Capital one has a business casual dress code for associates Howe we they do ask you to dress more professionally for interviews. I would recommend a collared button down and slacks , a dress or blouse with slacks or a skirt.
What are you most excited about working at Capital One?
Flexibility to work remotely.
The products we build
Ethical leadership; smart people; diversity.
If you could make changes, how would you improve the culture at Capital One?
Removing the stack ranked performance management system. It’s, by far, the biggest drag on culture at Capital One, and better (but not perfect) options exist.
Offer more support to families with subsidized on site childcare. I would be more likely to stay later if that existed knowing I didn't have to fight traffic to pick up my kid on time. Create equal perks at locations. Some locations have a lack of afford food options and little to no snacks. Some locations don't have a gym or access to gym classes or a trainer.
I would simplify the performance management process.
What's the company culture like at Capital One?
Top Employee Response
Toxic
pressure
Smart, driven people. Competitive. Collegial and collaborative, most of the time.
How long do the interviews usually take at Capital One?
2 to 3 months
1/2 Day
Varies widely depending on your role and title. But 1HR per person is pretty average.
Who did you meet with during your interview? And how long did it take to hear back from Capital One?
4 weeks
Met with the hiring manager. A few days.
Depends. You will meet with at least 4-5 people in person, maybe 3 phone interviews before that inclusive of HR. It’s a great opportunity to learn about the company as well so take the chance to also interview folks who you may or may not work with directly. Callbacks and offers also depend. If they think you’re a good fit, everything will move fairly quickly.
How would you compare interviewing at Capital One to other places you've interviewed?
Top Employee Response
They get as precise as they can be with the overall process, next steps and what to expect. Longer, with more interviewers overall than some places, but again depends on your role and title.
takes long
Easy
How's the morale at Capital One?
Absolutely terrible. You never know when or how or who is going to knife you in the back.
In Chicago, pretty low
Morale is very low. Company has constant layoffs
How many women are in your team? is it diverse enough?
Top Employee Response
I think we can do even better - on one team it is 33%
VERY diverse in our team. We have female leaders, engineers, designers, product folks. The diversity extends to multiple nationalities. It's pretty incredible actually.
In my team there is none, but in the broader unit there is about a 40% of women.
What is the best part about your compensation package at Capital One?
Top Employee Response
I am paid well, and incentivized appropriately with annual bonuses, but our benefits are what really knock Capital One out of the park!
Salary
401k Match
What are some of the best things about your team at Capital One?
Top Employee Response
Our team recently won an award with Incite Group!
We are not a team we are family
Smart, quirky, supportive, experienced
Does Capital One drug test or do a background check?
Yes to background check
They do a background check but not a drug test.
No drug test, yes background check.
In your opinion, what are the most common interview questions that Capital One asks?
Basic background, work experiences and some personality/behavioral questions.
Quantitative and behavioral.
Why are you interested in this job/Capital One?
How do I do well in an interview at Capital One?
Cancel your interview. Capital One is where good engineers are murdered.
Be prepared. Be honest. Be authentic. Be enthusiastic.
research the culture and key people you are interviewing with and schmooze them
What's one thing you wish you'd known before joining Capital One?
Stack ranking and cross calibrations, coupled with no clear career path and little support
How Organization is structured and lack of product talent and lack of diversity
How invested it really was in our organization (not very, since we're west coast-based)
What's the office layout like at Capital One?
open
Open, no privacy, small workspace
Open layout, too few private spaces for calls, etc...Can be pretty loud in certain groups.
How does Capital One make decisions around promotions?
Don't know yet, but I´m sure they're very meritocratic.
Popularity contest. Not results.
We have an extensive performance management process.
How's the vacation policy at Capital One?
Standard PTO time, but incredible bank holidays.
10 days after your first 90 days, 1 extra day per year until you reach the 20 days/year.
Excellent! We have 4-5 weeks of vacation (depending on tenure) in addition to the 12 bank holidays we automatically have off.
Does Capital One have any remote positions?
I believe they do, some from my team worked remote but on a case-by-case basis.
Yes. Tons.
Yes! There are Work at Home call center positions, and we also have a variety of roles and teams that allow remote work in other areas of the company. Capital One is a flexible environment and many people work a mix of time in a people center and remotely. With that said, we are an Agile company so teams generally succeed more when teammates are co-located in order to more quickly and easily collaborate.
What do you like best about the leadership team at Capital One?
Top Employee Response
Strategic vision and willingness to reinvent company to adapt to new business climate
Leadership has been incredible!
They are smart, driven people who lead with big hearts. We aren't just about the bottom line-- we are about people.
What makes you most happy at Capital One?
Top Employee Response
Being able to provide feedback and see it come full circle!
The work I am doing is some of the best of my career- it's innovative and has meaning. And I work with incredible people. Cant ask for more.
We are still learning in working. There are many classes we can take like Xcode and Android studio for designer
What is the dress code at Capital One?
Casual
Once hired on the dress code can vary from site to site. Overall it is business casual. Jeans and sneakers are ok. There are many opportunities to get company t-shorts which are always allowed as well.
Curious about what work's like at Capital One?
Anonymously Ask Capital One Employees Any Question
Should I work at Capital One?
48% of Capital One employees would encourage their friends to become coworkers, whereas 29% are neutral and 23% would not recommend working at Capital One to their friends.
| 48% | Promoters |
|---|---|
| 29% | Passive |
| 23% | Detractors |
Working at Capital One's competitors
Recently Asked Questions about working at Capital One
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